6631 West Broad Street, Richmond, VA 23230 , United States
#10 of 75 hotels in Richmond
Guests' ChoiceBased on 212 hotel reviews
8.6Cleanliness
9.0
Comfort
8.9
Location
9.1
Facilities
8.8
Staff
9.3
Value for money
8.3
Free WiFi
9.4
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End of dialog contentReviewed: 22 April 2024
Ikea
United StatesEverything was great from the smash burger to the comfort of the room. What made it even better is that there was a fridge in the room.
Stayed in April 2024
Reviewed: 20 March 2024
Christy
United StatesSuper clean and comfortable.
Stayed in March 2024
Reviewed: 25 February 2024
Sam
United StatesThe elevators were slow/malfunctioning. Long trips to the 4th floor and above.
Stayed in February 2024
Reviewed: 30 December 2023
Stephanie
United StatesNothing. The location was not where I thought it would be …. But that is our fault! 😀
The staff was wonderful. The amenities were lovely
Stayed in December 2023
Reviewed: 27 October 2023
Rudy
United StatesNothing
Great lobby and bar. Bedding and room great. Good location
Stayed in October 2023
Reviewed: 8 October 2023
Leslie
United StatesThe location is not far from shopping and dining
Stayed in October 2023
Reviewed: 16 September 2023
Denishia
United StatesOnsite
Stayed in August 2023
Reviewed: 11 September 2023
Nikita
United StatesLOVED EVERYTHING
LOVED EVERYTHING WILL DEF GO BACK
Stayed in June 2023
Reviewed: 15 August 2023
John
United StatesExcellent.
Stayed in August 2023
Reviewed: 15 August 2023
Monica
United StatesI didn’t know it was a pet friendly hotel. I might have chosen a different place had I paid attention, but everything turned out fine.
EXCEPTIONAL customer service. Each and every person I spoke to was extremely helpful and professional. The room was clean, BUT it did have a slight odor of cigarettes.
Stayed in August 2023
Reviewed: 6 August 2023
Alexus
United StatesOne of the elevators were broken, so sometimes the wait was long.
The staff was very friendly, the room was clean, and the bed was comfortable. I visited the hotel restaurant a few times and it was very good.
Stayed in August 2023
Reviewed: 6 August 2023
Timothy
United StatesSlow elevators
Staff, Hospitality, & Cleanliness
Stayed in August 2023
Reviewed: 31 July 2023
Mary
United StatesRooms are not cleaned every day unless requested
The property was easily accessible from the highway, and not far from the downtown area
Stayed in July 2023
Reviewed: 28 July 2023
Anita
United StatesClean, accommodating with restaurant and bar on site!
Stayed in July 2023
Reviewed: 16 June 2023
John
United StatesShower water pressure could be better.
The bed was very comfortable.
Stayed in June 2023
Reviewed: 18 May 2023
Shannon
United StatesThere was nothing that could have been better. The visit met my expectations in every sense and contributed to a great visit in the capital city. Previous comments on travel sites mentioned elevator problems. Our visit coincided with multiple graduations, so the hotel was full of activity. At no point did we have to wait an exhorbitant time for the elevators.
The breakfast was phenomenal! We had the "American" breakfast, which was prepared to perfection. The bacon had a perfect texture and was the best part of the meal. Also, from the moment you walked in, a pleasant scent permeated the premises. The Staff was very pleasant and responsive, even when they were short personnel. Did I mention the bacon?
Stayed in May 2023
Reviewed: 17 May 2023
Mariana
United StatesN/A
Beautiful hotel! Smelled great in the lobby! Amazing food in the restaurant downstairs.
Stayed in April 2023
Reviewed: 17 April 2023
Sheila
United StatesTV remote and phone didn’t work
Stayed in April 2023
Reviewed: 14 April 2023
Katerina
United Statesnothing
gorgeous, welcoming, fun
Stayed in March 2023
Reviewed: 13 March 2023
Nikita
United Statesparking
The property was nice, parking was a little tight but not too bad
Stayed in March 2023
Reviewed: 6 February 2023
William
United StatesI wish there was bacon at breakfast!
Everything!
Stayed in February 2023
Reviewed: 23 January 2023
Tamari
United Statesi don’t remember all the actual amenities being listed
it smelled really good
Stayed in January 2023
Reviewed: 22 January 2023
James
United Statesrestaurant
Stayed in January 2023
Reviewed: 11 September 2022
Travis
United StatesFirst I’d like to recognize Jess our server in the hotel restaurant. My wife and I are big on customer service. My wife being a picky eater had many changes to her order. Jess took our order (without pen and pad) and nailed it. Second the food was excellent. The chef nailed my wife’s well done steak which never happens when we go out. Even at the high end establishments. Kudos to the cooking staff. Last checking in there was a gentleman who wore suspenders but never got his name. Awesome personality that made us feel welcomed. We will be back next year on our way back from North Carolina next Labor Day holiday to stay the night on our way back to Delaware. Thank you All!!
Stayed in September 2022
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