Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. New York State hotel reviews
  4. Liverpool hotel reviews
  5. Reviews of TownePlace Suites by Marriott Syracuse Clay

Reviews of TownePlace Suites by Marriott Syracuse Clay 3 stars

8505 Pepperidge Way, Liverpool, NY 13090, United States

#5 of 12 hotels in Liverpool

Guests' Choice

Review score

Based on 106 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.9

  • Facilities

    8.4

  • Staff

    8.8

  • Value for money

    8.1

  • Free WiFi

    8.0

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 2 June 2024

    8.0
    It was a convenient experience and would stay again.
    • Business trip
    • Family with young children
    • King Studio with Sofa Bed and City View
    • Stayed 1 night

    Breakfast was a typical hotel breakfast. Nothing special but not the worst either. Wished for staff to be able to provide directions to airport.

    I liked the accessibility to the highway. The room and bed were comfortable. It suited our needs. 24-hour coffee service was nice.

    Stayed in May 2024

  • Reviewed: 26 April 2024

    9.0
    We loved it. We will be going again.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and City View
    • Stayed 2 nights
    • Submitted via mobile

    Fan in the bathroom didn’t work.

    I loved the kitchen in my room. The pool was a lot of fun for the whole family.

    Stayed in April 2024

  • Reviewed: 25 March 2024

    9.0
    Overall stay was good and worth the money, I would stay here again.
    • Leisure trip
    • Family with young children
    • Queen Studio with City View
    • Stayed 1 night

    The food from the kitchen was a bit on the salty side. The bathroom towels were a bit rough. We had a hard time making local outgoing calls. The pool area was lacking clean dry towels during the night shift.

    My stay was great! Clean rooms, we had a kitchenette that came fully stocked with clean dishes and cookware. The bed was comfy but the pillows were a bit on the soft side for me. The pool was open, and clean, and didn't have an overwhelming smell of chemicals. Breakfast was okay, good selection but the food from the kitchen was a bit salty for my taste.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • One Bedroom Suite with queen bed, sofa bed and city view
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The breakfast was amazing the cleanses of the overall facility and the staff

    Stayed in January 2024

  • Reviewed: 4 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • One Bedroom Suite with queen bed, sofa bed and city view
    • Stayed 1 night
    • Submitted via mobile

    N/A

    I didn’t have the breakfast

    Stayed in February 2024

  • Reviewed: 3 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and City View
    • Stayed 1 night
    • Submitted via mobile

    Staff were professional and friendly. Especially the front desk.

    Stayed in December 2023

  • Reviewed: 18 December 2023

    8.0
    Solid stay
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed and City View
    • Stayed 1 night
    • Submitted via mobile

    Bed was comfortable. Quiet hotel. Nice modern decor.

    Stayed in December 2023

  • Reviewed: 10 October 2023

    9.0
    Would stay on our next trip
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed and City View
    • Stayed 3 nights
    • Submitted via mobile

    Our room door didn’t lock with ease when leaving

    Suite amenities and convenience of near by stores restaurants

    Stayed in October 2023

  • Reviewed: 3 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and City View
    • Stayed 7 nights
    • Submitted via mobile

    I have no complaints about the hotel.

    The convenience of the shopping centers and festivities in the area. The staff was very friendly and the breakfast was incredible.

    Stayed in September 2023

  • Reviewed: 30 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and City View
    • Stayed 2 nights
    • Submitted via mobile

    Size of room

    Everything was very clean and nice. I feel the pictures showed the rooms to be a little bigger but for our 2 night stay we were very pleased 😁😁

    Stayed in August 2023

  • Reviewed: 31 July 2023

    9.0
    We were very happy with the location and cleanliness.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and City View
    • Stayed 1 night
    • Submitted via mobile

    Lots of kids from a baseball tournament but still was fine. Just very crowded.

    Very clean and easy access

    Stayed in July 2023

  • Reviewed: 17 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and City View
    • Stayed 2 nights
    • Submitted via mobile

    Everything was nice and the staff was pleasant. Would definitely stay again.

    Stayed in July 2023

  • Reviewed: 8 July 2023

    9.0
    A great value for a really nice hotel in the center of tons of shopping and great restaurants
    • Family with young children
    • King Studio with Sofa Bed and City View
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like that it had carpeting.

    The property is really nice. The rooms are spacious and the location was great. It was by so much shopping and great restaurants.

    Stayed in July 2023

  • Reviewed: 24 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed and City View
    • Stayed 1 night
    • Submitted via mobile

    Clean, friendly, great location

    Stayed in June 2023

  • Reviewed: 18 May 2023

    7.0
    Comfortable and affordable stay
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and City View
    • Stayed 2 nights

    We had requested a room in a quieter part of the hotel and received a message from the manager confirming this. However, when we arrived, the check-in staff was not aware of this and did not honor our request.

    Overall, we enjoyed our stay as the breakfast was decent, the room was well equipped and clean, and the location was convenient. Our kids loved the pool too!

    Stayed in March 2023

  • Reviewed: 12 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed and City View
    • Stayed 4 nights
    • Submitted via mobile

    The door to the room was horrible . Not easy to open and veryyyy loud and difficult

    Didn’t eat Breakfast.

    Stayed in February 2023

  • Reviewed: 7 September 2022

    9.0
    very convenient
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with queen bed, sofa bed and city view
    • Stayed 2 nights
    • Submitted via mobile

    breakfast just ok

    comfortable rooms

    Stayed in September 2022

  • Reviewed: 8 April 2022

    8.0
    Very good
    • Business trip
    • Group
    • One Bedroom Suite with queen bed, sofa bed and city view
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was an absolute joke. I am at hotel. I want eggs and waffles and fruit. Not cereal and store bought muffins. Where’s the room service?

    Location. Very clean. Staff was amazing. Maria never gets a day off.

    Stayed in April 2022

  • Reviewed: 28 February 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and City View
    • Stayed 2 nights
    • Submitted via mobile

    As new as this property is, I was surprised they didn’t have a generator for the power outage that occurred on the coldest day of the year.

    Great location

    Stayed in January 2022

  • Reviewed: 21 February 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One Bedroom Suite with queen bed, sofa bed and city view
    • Stayed 2 nights
    • Submitted via mobile

    We got there Fri afternoon and pool was down ,no fault of hotel and pool guy was there working on it ,however a little disapointting because kids were looking foward to swimming ,up and running sat at 3 .then sat night room above us was so loud and noisy kept waking my baby up ..we lost alot of sleep ..caused sever anxiety in my daughter to the point we thought we would have to leave .. but got her calmed down ..

    We love having the kitchenett. We come on kids winter break every year they love the pool , we like the free breakfast

    Stayed in February 2022

  • Reviewed: 4 November 2021

    8.0
    My stay was wonderful.
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed and City View
    • Stayed 1 night
    • Submitted via mobile

    The products sold section needs to be better maintained. There were some expired items that may be accidentally sold to others that could cause harm.

    I liked how clean the rooms were and how helpful and friendly the staff were.

    Stayed in October 2021

  • Reviewed: 22 August 2021

    7.0
    Ok needs some improvement
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed and City View
    • Stayed 2 nights
    • Submitted via mobile

    Pool is cold. As per manager it was 84deg. We just came from another hotel with heated pool. Maybe the environment around pool is 84 deg but not the water. Bathroom drainage is dirty in our room. They could have use a mold/mildew spray and let it do it’s work to clean it. Shower area is open with half glass partition - design flaw. Exhaust in bathroom not working. I tried using the dishwasher and it didn’t work either. Pillows are flat..need to change it. Lastly the staff are not welcoming. Seems they’re not happy to be working there. Except for those ladies working in dining/serving breakfast..she’s really nice!

    The location is good! Close to major highways and commercial areas. Beds are comfortable. Breakfast is good.

    Stayed in August 2021

  • Reviewed: 8 June 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed and City View
    • Stayed 3 nights
    • Submitted via mobile

    There weren’t enough towels left in our room for our stay. We had to go to the desk. The tv was on a side wall.

    It was very clean. The breakfast attendant was very nice!

    Stayed in June 2021

  • Reviewed: 15 April 2024

    10
    Will come back again.
    • Leisure trip
    • Group
    • King Studio with Sofa Bed and City View
    • Stayed 1 night
    • Submitted via mobile

    The only complaint I could have was not enough towels at the pool or in the room and they were working on getting caught up on laundry. Other than that best hotel ever I have stayed in.

    The staff was amazing great hospitality. The room was clean and very comfortable. The pool was a big hit came for my daughters birthday party and she is already planning to come again next year.

    Stayed in April 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!