8505 Pepperidge Way, Liverpool, NY 13090, United States
#5 of 12 hotels in Liverpool
Guests' ChoiceBased on 106 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.9
Facilities
8.4
Staff
8.8
Value for money
8.1
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 June 2024
Laura
United StatesBreakfast was a typical hotel breakfast. Nothing special but not the worst either. Wished for staff to be able to provide directions to airport.
I liked the accessibility to the highway. The room and bed were comfortable. It suited our needs. 24-hour coffee service was nice.
Stayed in May 2024
Reviewed: 26 April 2024
Sarah
United StatesFan in the bathroom didn’t work.
I loved the kitchen in my room. The pool was a lot of fun for the whole family.
Stayed in April 2024
Reviewed: 25 March 2024
Jaclyn
United StatesThe food from the kitchen was a bit on the salty side. The bathroom towels were a bit rough. We had a hard time making local outgoing calls. The pool area was lacking clean dry towels during the night shift.
My stay was great! Clean rooms, we had a kitchenette that came fully stocked with clean dishes and cookware. The bed was comfy but the pillows were a bit on the soft side for me. The pool was open, and clean, and didn't have an overwhelming smell of chemicals. Breakfast was okay, good selection but the food from the kitchen was a bit salty for my taste.
Stayed in March 2024
Reviewed: 27 February 2024
Mary
United StatesN/A
The breakfast was amazing the cleanses of the overall facility and the staff
Stayed in January 2024
Reviewed: 4 February 2024
Mary
United StatesN/A
I didn’t have the breakfast
Stayed in February 2024
Reviewed: 3 January 2024
Jones
United StatesStaff were professional and friendly. Especially the front desk.
Stayed in December 2023
Reviewed: 18 December 2023
Kelley
United StatesBed was comfortable. Quiet hotel. Nice modern decor.
Stayed in December 2023
Reviewed: 10 October 2023
Gerthel
United StatesOur room door didn’t lock with ease when leaving
Suite amenities and convenience of near by stores restaurants
Stayed in October 2023
Reviewed: 3 September 2023
Christine
United StatesI have no complaints about the hotel.
The convenience of the shopping centers and festivities in the area. The staff was very friendly and the breakfast was incredible.
Stayed in September 2023
Reviewed: 30 August 2023
Patricia
United StatesSize of room
Everything was very clean and nice. I feel the pictures showed the rooms to be a little bigger but for our 2 night stay we were very pleased 😁😁
Stayed in August 2023
Reviewed: 31 July 2023
Richard
United StatesLots of kids from a baseball tournament but still was fine. Just very crowded.
Very clean and easy access
Stayed in July 2023
Reviewed: 17 July 2023
Davida
United StatesEverything was nice and the staff was pleasant. Would definitely stay again.
Stayed in July 2023
Reviewed: 8 July 2023
Theresa
United StatesI didn’t like that it had carpeting.
The property is really nice. The rooms are spacious and the location was great. It was by so much shopping and great restaurants.
Stayed in July 2023
Reviewed: 24 June 2023
David
United StatesClean, friendly, great location
Stayed in June 2023
Reviewed: 18 May 2023
Anwarod
CanadaWe had requested a room in a quieter part of the hotel and received a message from the manager confirming this. However, when we arrived, the check-in staff was not aware of this and did not honor our request.
Overall, we enjoyed our stay as the breakfast was decent, the room was well equipped and clean, and the location was convenient. Our kids loved the pool too!
Stayed in March 2023
Reviewed: 12 March 2023
Sherry
United StatesThe door to the room was horrible . Not easy to open and veryyyy loud and difficult
Didn’t eat Breakfast.
Stayed in February 2023
Reviewed: 7 September 2022
Walsh
United Statesbreakfast just ok
comfortable rooms
Stayed in September 2022
Reviewed: 8 April 2022
Lyle
United StatesBreakfast was an absolute joke. I am at hotel. I want eggs and waffles and fruit. Not cereal and store bought muffins. Where’s the room service?
Location. Very clean. Staff was amazing. Maria never gets a day off.
Stayed in April 2022
Reviewed: 28 February 2022
Maureen
United StatesAs new as this property is, I was surprised they didn’t have a generator for the power outage that occurred on the coldest day of the year.
Great location
Stayed in January 2022
Reviewed: 21 February 2022
Kristine
United StatesWe got there Fri afternoon and pool was down ,no fault of hotel and pool guy was there working on it ,however a little disapointting because kids were looking foward to swimming ,up and running sat at 3 .then sat night room above us was so loud and noisy kept waking my baby up ..we lost alot of sleep ..caused sever anxiety in my daughter to the point we thought we would have to leave .. but got her calmed down ..
We love having the kitchenett. We come on kids winter break every year they love the pool , we like the free breakfast
Stayed in February 2022
Reviewed: 4 November 2021
Krizia
United StatesThe products sold section needs to be better maintained. There were some expired items that may be accidentally sold to others that could cause harm.
I liked how clean the rooms were and how helpful and friendly the staff were.
Stayed in October 2021
Reviewed: 22 August 2021
Leen
United StatesPool is cold. As per manager it was 84deg. We just came from another hotel with heated pool. Maybe the environment around pool is 84 deg but not the water. Bathroom drainage is dirty in our room. They could have use a mold/mildew spray and let it do it’s work to clean it. Shower area is open with half glass partition - design flaw. Exhaust in bathroom not working. I tried using the dishwasher and it didn’t work either. Pillows are flat..need to change it. Lastly the staff are not welcoming. Seems they’re not happy to be working there. Except for those ladies working in dining/serving breakfast..she’s really nice!
The location is good! Close to major highways and commercial areas. Beds are comfortable. Breakfast is good.
Stayed in August 2021
Reviewed: 8 June 2021
Maryanne
United StatesThere weren’t enough towels left in our room for our stay. We had to go to the desk. The tv was on a side wall.
It was very clean. The breakfast attendant was very nice!
Stayed in June 2021
Reviewed: 15 April 2024
Alana
United StatesThe only complaint I could have was not enough towels at the pool or in the room and they were working on getting caught up on laundry. Other than that best hotel ever I have stayed in.
The staff was amazing great hospitality. The room was clean and very comfortable. The pool was a big hit came for my daughters birthday party and she is already planning to come again next year.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content