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  5. Reviews of Tru By Hilton Indianapolis Lawrence, In

Reviews of Tru By Hilton Indianapolis Lawrence, In 3 stars

5660 Lawrence Village Parkway, Indianapolis, IN 46216, United States

#34 of 148 hotels in Indianapolis

Guests' Choice

Review score

Based on 122 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    8.8

  • Facilities

    8.9

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 30 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    There was a problem with the water and we had cold water the 2 days were there.

    The employees!

    Stayed in May 2024

  • Reviewed: 22 May 2024

    7.0
    Nice hotel and decent value.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 3 nights
    • Submitted via mobile

    Should offer “go bags” for guests leaving before breakfast. Coffee and hot water not attended often enough. Microwave broken.

    Breakfast and location were good. Nice staff. Close to restaurants.

    Stayed in May 2024

  • Reviewed: 25 April 2024

    8.0
    Nice but peculiar cleaning and towels situation
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 3 nights
    • Submitted via mobile

    You have to request room cleaning and fresh towels during your stay. There's also a good chance you won't get it. Although I requested both, my room was skipped for cleaning every single day of my stay, and I received my fresh towels after hours of continuously requesting them. We were there for events where coming back, taking a shower and getting dressed again were very important. It seemed that the staff was willing to bring us towels (and even clean up) however I don't think that this hotel staffs cleaning crew at full capacity, even though they were fully booked with guests. It also seemed like they didn't have enough towels. It was strange.

    The rooms are nice.

    Stayed in April 2024

  • Reviewed: 18 March 2024

    10
    Clean, no nonsense rooms with comfortable bed!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Would have preferred a higher quality coffee at the breakfast bar. Another blanket would have been nice.

    Cleanliness and newness

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    It was neat clean and morning breakfast was comparable to other hotels.
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night

    It didn't bother our stay because we are not ones that need a lot of space but if you like large areas to put stuff in the room this would not be for you.

    It was clean and simple in decorating. The beds were comfortable, pillows were ok considering we forgot to bring ours and we usually do.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    10
    I would definitely stay again but I’d make sure no major events are happening before I booked my stay.
    • Leisure trip
    • Solo traveller
    • King Room with Walk-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    I came after all-star weekend and the price for 2nights wasn’t reasonable.

    The property was clean and there were no issues from the time I checked in to the time I checked out.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    8.0
    Great Stay!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 4 nights

    N/A

    Good breakfast.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 4 nights
    • Submitted via mobile

    The hotel was clean & the staff was very helpful

    Stayed in February 2024

  • Reviewed: 19 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 3 nights
    • Submitted via mobile

    Great customer service with great breakfast!!

    Stayed in February 2024

  • Reviewed: 8 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night

    The staff at the front desk was not very friendly. When there was one, they seemed annoyed if you asked a question and when there was more than one, they ignored people to have social conversation (first hand experience and witnessed while sitting in the lobby with others and for breakfast). The room had a really annoying green light flashing. It had a bandaid over it already so others were clearly just as bothered. It is bright enough that you can "see" it through your eyelids.

    Very clean, smelled new, smart use of space, bright room, housekeeping staff seemed to be continually cleaning public spaces and they were very friendly

    Stayed in February 2024

  • Reviewed: 5 February 2024

    9.0
    Will be back
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    Very clean and modern. Lobby was great to hang out in during travel volleyball weekend

    Stayed in February 2024

  • Reviewed: 28 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Very clean and comfortable. And modern.

    Stayed in December 2023

  • Reviewed: 2 January 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Room had a lot of wind noise.

    Everything was great.

    Stayed in December 2023

  • Reviewed: 27 November 2023

    10
    Hoping to come back for Christmas.
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 2 nights

    Loved that they had turkey sausage since we do not eat pork. The choices that they have on the breakfast line are amazing.

    Stayed in November 2023

  • Reviewed: 26 November 2023

    10
    Exceptional
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Nothing at this time

    The food and the staff was nice

    Stayed in November 2023

  • Reviewed: 25 November 2023

    10
    The stay was convenient to where I was attending an event and a Breakfast was wonderful!
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Sort of difficult to get to the property

    The property was clean and The location was perfect

    Stayed in November 2023

  • Reviewed: 29 October 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    Breakfast eggs and sausage were quite liquidy.

    Such a clean place to stay!

    Stayed in October 2023

  • Reviewed: 27 October 2023

    9.0
    It was a nice stay
    • Solo traveller
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    N/a

    The cleanliness

    Stayed in September 2023

  • Reviewed: 8 October 2023

    10
    Fort Ben Half Marathon
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything was super clean and the staff was very friendly

    Stayed in October 2023

  • Reviewed: 5 October 2023

    10
    Pleasurable!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    The Manager, Jai Hairston, and her assistant were both such a lovely people. They were so helpful, friendly and provided excellent customer service! We would definitely recommend this hotel!

    Stayed in October 2023

  • Reviewed: 12 September 2023

    10
    Was there for a one night stay. Would not hesitate to stay again. Staff was friendly. No complaints whatsoever.
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Clean, not dated. Rooms were not large but space was used efficiently.

    Stayed in September 2023

  • Reviewed: 6 September 2023

    7.0
    It was comfortable, safe and clean
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    There were lights from the smoke detector flashing all night which made hard to sleep and the ac was quite loud.

    The location and how secure it was.

    Stayed in September 2023

  • Reviewed: 26 August 2023

    10
    Exceptional
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    the staff needs to be a little friendlier. no one was rude in any way. it’s no one went out of their way to say hello, welcome, do you need anything. i mentioned the coffee was empty and the staff member did fill it but said nothing - they just left after I said it and kind of stood there feeling a bit awkward.

    very convenient and clean. less than 3 miles from my family. beds are very comfortable

    Stayed in July 2023

  • Reviewed: 15 August 2023

    10
    World class staff
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The staff were absolutely phenomenal. Friendly and welcoming.

    Stayed in August 2023

Showing 1 – 25

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