2320 Lincoln Highway East , Lancaster, PA 17602, United States
#11 of 35 hotels in Lancaster
Guests' ChoiceBased on 713 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
9.1
Facilities
8.7
Staff
9.1
Value for money
8.3
Free WiFi
8.5
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End of dialog contentReviewed: 20 May 2024
Sandra
United StatesI didn't like it because I asked for a room with a king bed, and I was offered a room with 2 beds
I really liked the decoration, the hotel is new, good shower, very good breakfast
Stayed in May 2024
Reviewed: 18 May 2024
Grant
United StatesOne of the staff members was a little rude and short with me. I asked her for room service and she told me because it was pass 11am I couldn’t get it, then I asked her for new towels and to take out trash but it wasn’t done.
I loved the location and how friendly most of the staff was.
Stayed in May 2024
Reviewed: 17 May 2024
Alice
United StatesEggs tasted like cardboard
The breakfast was adequate. Lots to choose from but lacking in taste
Stayed in May 2024
Reviewed: 12 May 2024
Janet
United StatesI really missed having a microwave in the room as I use a microwave heated pad for my back at bedtime & first thing in the morning. Plus I use a si us rinse that had to be warmed. I also like to reheat my coffee in the room. The mattress was very comfortable. I want to compliment the staff especially Deanna, she was very helpful!
I am on a low carb diet so only ate the scrambled eggs but liked the self serve coffee available all day & the flavored creamers (although I use zero sugar ones same brand).
Stayed in May 2024
Reviewed: 11 May 2024
Williams
United StatesLarger rooms
Did not have time to get any breakfast.
Stayed in May 2024
Reviewed: 10 May 2024
Daniel
United StatesClean, bright and pleasant staff
Stayed in April 2024
Reviewed: 10 May 2024
玉
TaiwanNo bottles of water
The location and breakfast are great!
Stayed in May 2024
Reviewed: 9 May 2024
Arthur
United StatesThe evening attendant inadvertently gave duplicate keys to our room and someone barged in without our permission. We were using a virtual key only. How can this happen ? We were quite surprised that it could even be allowed. This person was not in our party and had no business obtaining keys to our room especially while we were in the room. Attendant apologized but it is amazing that our security could even be breached. The place needs a security review with all employees
Virtual check in
Stayed in May 2024
Reviewed: 4 May 2024
Mary
United StatesNothing really. Everything we experienced was fine..
Both the staff we came in contact with were very friendly and helpful. We were given a welcome bag of goodies to take to our room which we enjoyed when we arrived. The room was clean and different in a positive way from any other hotel we have been to.
Stayed in May 2024
Reviewed: 30 April 2024
Diane
United StatesI had to leave
Everything
Stayed in April 2024
Reviewed: 30 April 2024
Jeanne
United StatesThe squeaky bed!
Stayed in April 2024
Reviewed: 24 April 2024
Susan
United StatesThere was only one chair.
The breakfast was great and the room was a decent size. The room was clean except there was debris along the edge of one wall. I noticed this when I was removing our chargers. The beds were comfortable. The hotel was quiet and it was great that our dog was welcome.
Stayed in April 2024
Reviewed: 22 April 2024
Joselito
United StatesEverything
Good
Stayed in April 2024
Reviewed: 18 April 2024
Carlene
United StatesWe couldn’t find the switch to the bathroom fan. Would have liked the fan on.
So close to everything we wanted to do.
Stayed in April 2024
Reviewed: 16 April 2024
Timothy
United StatesBreakfast
Location
Stayed in April 2024
Reviewed: 13 April 2024
James
United StatesLocation
Stayed in April 2024
Reviewed: 7 April 2024
Danny
United StatesThe location and breakfast
Stayed in April 2024
Reviewed: 5 April 2024
Jorge
Costa RicaBreakfast
Location
Stayed in April 2024
Reviewed: 3 April 2024
Luis
United StatesThe pool water was duty, and they were no clean towels available when we were done at the pool.
Everything was clean in the room, and the services were excellent. Also the breakfast was great.
Stayed in April 2024
Reviewed: 1 April 2024
Sean
United StatesPool was a bit cloudy. Lighting in room, though bright and beautiful, was only accessible by a switch on the wall near the door. And the lamp was near the window, not the bed.
The beds were comfy, the room was clean, bathrooms were large with lots of space.
Stayed in March 2024
Reviewed: 29 March 2024
Marie
United Stateswe aren't accustomed to traffic noise and our room on the front side of this hotel had traffic noise all night long.
Room was clean Breakfast provided many options
Stayed in March 2024
Reviewed: 27 March 2024
Josephine
United StatesWe had no concerns.
Staff were very helpful and professional. Breakfast was good. We will definitely stay at the Tru again. Loved the idea of the quiet time at night.
Stayed in March 2024
Reviewed: 24 March 2024
Dalylla
United StatesNothing
Everything and speally breakfast
Stayed in March 2024
Reviewed: 22 March 2024
Dolores
United StatesWe liked all.
We enjoyed our stay. The place is always friendly, clean and practical.
Stayed in March 2024
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