11505 Bluegrass Parkway , Louisville, KY 40299, United States
#23 of 147 hotels in Louisville
Guests' ChoiceBased on 496 hotel reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
9.2
Facilities
9.0
Staff
9.1
Value for money
8.7
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 June 2024
Kelsey
United StatesLots of noise from neighboring rooms as well as road noise
Comfortable beds, large room
Stayed in June 2024
Reviewed: 14 May 2024
Bryan
United StatesNo pool
Clean. Very clean
Stayed in May 2024
Reviewed: 14 May 2024
Taijah
United StatesThis hotel is really nice and clean.
Stayed in May 2024
Reviewed: 8 May 2024
Brian
United StatesWhile the room was very clean. It was challenging to actually sit down and do any work on a computer because there was one chair and the "desk" was a small pull out desk, but you couldn't actually do much work on the desk since there was limited space at the end of the bed.
Hotel was very clean and welcoming! The breakfast was probably one the best free hot breakfasts I have had at a hotel before! The room was nice, but pretty small with no where to really sit unless you sat on the bed.
Stayed in April 2024
Reviewed: 29 April 2024
Kayla
United StatesBreakfast was okay. Everything was undercooked. But it is a pretty standard continental breakfast.
Property is well maintained. Rooms are very clean and my kids loved the games in the lobby! No carpet in the hotel, great for those who have allergies. Beds were comfortable! Great location.
Stayed in April 2024
Reviewed: 22 April 2024
Sells
United StatesThere's nothing I disliked about this hotel.
The hotel was very clean. The staff was very friendly. The room was nice, and the beds were comfortable. Breakfast was great with a variety of options.
Stayed in April 2024
Reviewed: 29 March 2024
Jill
United StatesWe miss the breakfast sandwiches that you had during the pandemic! They were a great Grab and go option when we wanted to hit the road quickly.
Loved the bed and pillows and the layout of the room. We also enjoy the squeeze bottles for soap and lotion, and the modern look of the hotel.
Stayed in March 2024
Reviewed: 29 March 2024
Jaymi
United StatesClean and comfortable
Stayed in March 2024
Reviewed: 2 March 2024
Jenny
United StatesFun atmosphere and lots of little extras, comfortable bed , like having shower, nice fitness room, Elkay water filler
Stayed in March 2024
Reviewed: 1 March 2024
Tamara
United StatesThe bed wasn’t the most comfy bed I’ve slept on. I also love to snuggle with blankets, and this was a typical sheet with a duvet & insert. Nothing fancy Nothing special. Simply room to improve!
The convenience to the highway, restaurants, area shopping couldn’t be better. There was plenty of parking, even for a truck pulling a 20’ trailer. Location was incredibly safe. The building was very well kept up, lit nicely & not your typical boring “beige” with orange or blue hotel decor. They had comfortable seating, including egg swing chairs with cushions, a pool table & all around a more “homelike” vibe than boring mid-priced hotels of similar caliber.
Stayed in February 2024
Reviewed: 23 February 2024
Pryce
United StatesCheck-in person was a little cold
Location and breakfast was good
Stayed in February 2024
Reviewed: 20 February 2024
David
United StatesHard to say. A waffle maker, perhaps?
Breakfast is above average compared to what you see in a lot of hotels. I enjoyed watching the machine make pancakes. The gym facilities are well equipped. The rooms are modern and very clean. We look around when we travel, but always end up at the same Tru by Hilton in Jeffersontown.
Stayed in February 2024
Reviewed: 17 February 2024
Janet
United StatesEverything was great!
Stayed in February 2024
Reviewed: 11 February 2024
Danny
United StatesStaff was pleasant but spent too much time on their phones.
Room was clean and quiet. The breakfast was great with many offerings.
Stayed in February 2024
Reviewed: 1 February 2024
Luan
United StatesThere was quite a bit of noise from next room and some banging the first night.
Great hotel in central location. It was clean and the staff was very kind.
Stayed in January 2024
Reviewed: 27 January 2024
Gary
United StatesRooms didn’t have microwaves. Ice machine was not working. Had to get ice from staff before they left at 11pm. Breakfast needs way more variety.
Enjoyed the quiet stay. The common area was great especially with the pool table, television screens, and board games.
Stayed in December 2023
Reviewed: 10 January 2024
Patrice
United StatesNeed waffles or pancakes
Breakfast good
Stayed in January 2024
Reviewed: 3 January 2024
Paul
United StatesBreakfast
Stayed in December 2023
Reviewed: 1 January 2024
Wayne
United StatesThe pet fee is very high - we were charged pet fees on both rooms when they only stayed in one room
The rooms and location were perfect for us
Stayed in December 2023
Reviewed: 4 December 2023
Newell
United StatesLoved everything
Very inviting, staff is amazing. Games for family and great breakfast
Stayed in December 2023
Reviewed: 4 December 2023
Rochelle
United StatesThe staff was excellent super friendly the hotel was amazing rooms were super nice and clean. Would absolutely recommend.
Stayed in December 2023
Reviewed: 1 December 2023
Ashley
United StatesWhen I first arrived the front desk, guy didn't immediately welcome me in or anything. He was on the computer, clicking buttons, and it wasn't till like two minutes after me standing there did he say something to me and then continued clicking buttons on the computer and check-in took a bit longer than I would've liked. When I checked out the next morning, first thing in the morning. The lady at the front desk was nice but she also seem like she didn't really want to be there because she had a bit of an attitude not really directed at me more like, just directed in the environment. Other than my two interactions with hotel staff, I had a very pleasant stay. One other thing that Tru really needs to upgrade is the pillows because they are complete crap, it doesn't matter which hotel you're staying at the pillows are not even supportive and hurt your neck.
Every time I travel, I always stay at a Tru by Hilton hotel. The location was quite convenient right off the interstate. The hotel itself is a lot smaller than other ones I stayed at. The breakfast was exceptional. Everything was clean and made for a good one night stay.
Stayed in November 2023
Reviewed: 19 November 2023
Lonnie
United StatesOur location was fantastic! Bed was super comfortable, had a great night sleep!
Stayed in October 2023
Reviewed: 9 November 2023
Wednesday
United StatesGreat lobby with free breakfast. Very clean rooms & comfortable beds.
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content