1020 Amberly Way , Richmond, KY 40475, United States
#5 of 13 hotels in Richmond
Guests' ChoiceBased on 110 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
9.2
Facilities
8.3
Staff
8.9
Value for money
8.4
Free WiFi
6.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 April 2024
Michael
United StatesLocation is walking distance to several restaurants. The rooms are nice.
Stayed in April 2024
Reviewed: 25 March 2024
Loretta
United StatesToo expensive for a very standard room with two queen beds. Pool was ridiculously small and shallow throughout & the water was absolutely freezing. Even the kids couldn’t stay in it for more than just a few minutes and they ordinarily swim for hours at hotel pools;
Comfortable & clean. Full shower door.
Stayed in March 2024
Reviewed: 1 March 2024
Elaine
United StatesUnfortunately the heating unit was overly loud and it was difficult to create a comfortable temperature in the room. Another drawback was no way to regulate the lighting by the bed so that one person could sleep while the other person read. It was all lights on or all lights off.
Room decor was very continental, modern, sleek, no frills. The facility was exceptionally clean, and the staff extremely friendly. The inclusive breakfast was one of the best I’ve ever experienced at a hotel of this nature. The food was hot, tasty, and will present it in an extremely clean environment.
Stayed in February 2024
Reviewed: 24 September 2023
Jonas
United StatesThe location, updated rooms, the amazing shower space, and the great price!
Stayed in September 2023
Reviewed: 3 September 2023
Amy
United StatesLoved the pool table in the lobby! Breakfast was good and had plenty of options. The staff were very friendly and helpful.
Stayed in August 2023
Reviewed: 2 May 2023
Jonas
United Statesit was crowded for EKU game and by 145 we could not check into room. even though check was at 3pm.
The nice size Shower in bathroom. I liked the Lobby set up.
Stayed in April 2023
Reviewed: 6 March 2023
Westler17
United StatesI work in food service so I know the eggs were not cooked to temp. Most everyone including me agree the eggs were not good. They were wet watery blocks. Cook them.to temp then some.more to cook off the excess water and cut them up to appear like scrambled eggs.
Shower was great beds were comfortable
Stayed in March 2023
Reviewed: 17 February 2023
Judy
United Statespouring rain and no overhangs over doors
convenient
Stayed in February 2023
Reviewed: 6 February 2023
Amber
United Statesclean and the breakfast is good
Stayed in February 2023
Reviewed: 7 December 2022
Amy
United StatesLoved everything
Location, comfort, friendly staff
Stayed in December 2022
Reviewed: 15 September 2022
Susan
United Statesclean, bright and no carpet. I hate stained carpet in hotels. makes it feel dirty
Stayed in September 2022
Reviewed: 29 August 2022
Michael
United StatesI didn't have breakfast
Stayed in August 2022
Reviewed: 12 August 2022
Yang
United StatesA lot of the travelers, because the location is so close to I-75. Not very quietly in the night.
The room is clean, the building is new, and the breakfast is good (at this level of hotels)
Stayed in August 2022
Reviewed: 23 July 2022
Shelly
United StatesAll good
Good variety of options
Stayed in July 2022
Reviewed: 16 July 2022
Cory
United StatesNo exhaust fan in the bathroom
Enjoyed the pancakes at breakfast
Stayed in July 2022
Reviewed: 1 June 2022
Hopkins
United StatesIt was a hot day. Our air in the room wasn't working. We told the front desk and they just said that they'll have It looked at. We didn't get moved to another room, we didn't get a discount or anything. We had to sleep miserably in a hot room.
The hotel was nice and in a nice location. It was very clean. The room was nice. It was nicer than I expected
Stayed in May 2022
Reviewed: 11 March 2022
Conni
United StatesLights above bed controlled both lights. One person couldn’t read while other person slept. Faucet, shower foot handles and mini shelf in shower were all loose.
Amazing beds and cleanliness
Stayed in March 2022
Reviewed: 27 February 2022
Melissa
United StatesI thought the rooms would be bigger, pool would be bigger.
clean, close to destination.
Stayed in February 2022
Reviewed: 20 February 2022
James
United StatesNoise from elevator
Right by the elevator
Stayed in February 2022
Reviewed: 15 February 2022
Jody
United StatesVery modern and good breakfast
Stayed in February 2022
Reviewed: 5 February 2022
Paula
United Statessheets were soft, bed was nice
Stayed in February 2022
Reviewed: 30 December 2021
Thomas
United StatesI wish they’re had been a small comfortable chair to sit in to relax, watch TV etc.
My first experience with Tru & I was very impressed.
Stayed in December 2021
Reviewed: 24 December 2021
Kim
United StatesToilet paper Better to use 2 ply. Coffee machine in room.
Location, cleanliness
Stayed in December 2021
Reviewed: 23 December 2021
Kathy
United StatesNo microwave in the room, shower door didn't close right and broken shelf in shower.
Very nice, modern and clean, comfortable hotel and room. I really like the info board by elevator.
Stayed in November 2021
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content