Upgrade bedroom pillows sub par . Sorry

Breakfast was great. Manager on duty recommended Prime Smoke House for dinner . In restored Mill in Rocky Mtn. I’ll be staying with you on our travels to Fla. Each spring

Stayed in May 2024

Nothing

The design of everything seemed like it had been well thought out. Luggage carts were sized to completely turn around in an elevator. The lobby and breakfast area were designed so that tables and chairs were integrated all over and with casual seating areas. Everything just blended in. The “breakfast wall” was ingenious so that when it was down, it blended into the lobby. Loved how easy it was to use the 24/7 snack shopping & that it highlighted local items.

Stayed in May 2024

Our water pressure in sink was very weak.

Location was fine and so was breakfast.

Stayed in May 2024

My deposit for the room is still not back in my account and it’s been since April. It’s currently the end of may.

The staff and how clean the hotel was.

Stayed in April 2024

No hot coffee The room 421 was very noisy, it sounded like some was moving furniture all night was going to call front desk but to tired

Thomas at front was great

Stayed in May 2024

Initial front desk person not friendly.. didn’t offer water to a Hilton member

Interesting concept

Stayed in May 2024

Nothing

New, clean, comfortable

Stayed in May 2024

Bed and pillows seemed to be of low quality and were too firm. Bit “catchy” with all the cute sayings.

Very clean, newish property. Easy access to highway

Stayed in April 2024

The HVAC was noisy in our room when it cycled on and off.

Location, room was clean and sufficient. Hot shower was welcoming after a long day of traveling.

Stayed in April 2024

Room was quite small.

Room was very modern, clean, and comfortable. Nice bathroom and shower. Breakfast had good options.

Stayed in March 2024

We only stayed the night at the hotel but we noticed that there wasn't a microwave in the room.

Very nice breakfast. Set up was typical and staff monitored it very well.

Stayed in March 2024

Very weird open floor plan, especially the lack of enclosed closet space. I didn't like hanging my clothes over the bar/fridge area.

The complimentary breakfast was quite extensive. We were pleasantly surprised! Hotel was clean, but very basic (this is like the Motel 6 of Hilton brand hotels).

Stayed in December 2023

Breakfast,

breakfast was limited. didn't like the eggs at all.

Stayed in January 2024

only problem was the price i was billed was not the price i was told by front desk.. My Veteran status was shown and the receptionist took 10% off the booking price..117.34 reduced to $105.61.. I have already questioned this with CC

overall everything was above expectations including the breakfast, parking was not too far from loby and there was a restaurant within walking distance. Staff very friendly and helpful. rooms were clean and included a tub

Stayed in February 2024

The pillows were very bad and an upgrade on bed linens in general would be great!

The staff was great! Facilities clean and neat. Room was ample and clean. Had everything mostly that was needed.

Stayed in January 2024

Breakfast could be till later. It ended too early for people on holidays

Rooms ok. But the doors to the rooms were complicated to open. breakfast was ok.

Stayed in January 2024

Horrible water pressure. This is basically a really nice hostel (not hotel). It shouldn't cost more than $60 a night.

Clean. Easy to check in. Friendly staff.

Stayed in January 2024

At breakfast garbage was over flowing and coffee wasn’t replaced until customer questioned.

Stayed in January 2024

My Check in was delayed because the “system” could not find my reservation even with my confirmation # from my email email receipt. I booked the room via Booking.com website. My reservation was found under a shortened version of my name. We were not able to connect to our room WiFi due to the name snafu and the alternate WiFi offered by the front desk did not stay connected in our room. This was a surprise given Tru’s promotion and advertising of a modern connected hotel and we couldn’t even get an adequate WiFi signal in our room. We had to use our mobile cellular connection for internet access. We had folks in the room directly above us that were very loud and sounds like kids jumping from bed to bed and bed to floor. They sounded like a herd of elephants running back and forth in the room and every footstep, scream and shout echoed in our room below.

Clean fresh look. Room was clean, staff was very nice.

Stayed in January 2024

Room was small. No closet. Breakfast just ok.

Convenience to highway.

Stayed in January 2024

Need a lil more help in housekeeping

The breakfast was great, friendly breakfast staff

Stayed in January 2024

Very nice and comfortable, friendly staff,will stay there again.

Stayed in December 2023

I didn't like that there was just the front desk clerk to handle everything. People were calling from their rooms to get sheets, towels, etc. The front fesk clerk was overwhelmed and apologetic. She didn't lose her composure and handled it well. I thought it was horrible having her be responsible for all of that when during the day there is help. There was a line to check in. I didn't get her name, but I know she doesn't make enough money to be responsible for as much as she was last night(12/30/2023). Please consider having housekeeping in the building at all times as you do a front desk clerk. This is why my experience wasn't exceptional.

I liked the appearance of the hotel loby and the room. I'll be in another TRU BY HILTON in January in another city. I will be back next year several times and plan to reserve my room at this exact hotel.

Stayed in December 2023

The folks who were staying up above us were extremely noisy, so falling asleep was a bit difficult. Felt that the 4th floor unit was not as clean as the 2nd floor unit we stayed in on our way to vacation.

Staff was super friendly, location was very convenient

Stayed in December 2023