245 Front Street, Downtown Key West, Key West, 33040, United States
#17 of 51 hotels in Key West
Guests' ChoiceBased on 1088 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.6
Facilities
8.8
Staff
9.0
Value for money
7.7
Free WiFi
8.4
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End of dialog contentReviewed: 21 May 2024
Bernd
NetherlandsThe place to book, if you go Key West 👍🏻 Extra kuddo’s for the bartender at the poolbar.. Michael !
Stayed in May 2024
Reviewed: 20 May 2024
James
United StatesBloody Mary ordered in the restaurant was horrible. My husband should have sent it back but didn’t so 14.00 for nothing😟 would prefer wall dispenser for shampoo, conditioner etc as the small bottles are hard to squeeze and take up too much room on the very small shower shelf. I am not a coffee drinker and no tea in the room for early morning
Room was extremely nice with daily housekeeping if you wanted. Pool was really nice with plenty of lounge chairs and towels. Treats passed out daily to cool u off.
Stayed in May 2024
Reviewed: 20 May 2024
William
United StatesPool was a little small when it’s crowded
Location, very clean, ocean front
Stayed in May 2024
Reviewed: 19 May 2024
John
United StatesGreat meal. Good value
Stayed in May 2024
Reviewed: 19 May 2024
Alessandra
BrazilElevators far from the room. Check in Building was separated too.
Nice rooms
Stayed in April 2024
Reviewed: 15 May 2024
Anthony
United StatesMenu at the hotel restaurant which was also room service should be expanded. Also, your website does not note that a cruise ship can be be docked right in front of your room if you are in an ocean view room. That was very disappointing considering we paid for an ocean view room and woke up to a cruise ship.
Location. In walking distance to everything.
Stayed in May 2024
Reviewed: 12 May 2024
Stanley
United StatesPool events insert at check in said non alcoholic beverage samples, never served. Popsicles, only on one of the days. Frozen towel, never got one. Never saw frozen grapes served either. We were poolside most days from 12-1 PM till 2-4 PM. . Two bad meals, one very chewy, inedible steak dinner. (Was not charged for it) and one breakfast pancake meal that was only cooked on one side, uncooked batter on the other side.
Location, friendly and helpful staff. Room amenities a plus. Very comfortable pool atmosphere. Availability of hydration at various locations on the premises was super helpful at staying hydrated.
Stayed in May 2024
Reviewed: 11 May 2024
Heather
United StatesIt was very clean with great location
Stayed in May 2024
Reviewed: 11 May 2024
Mark
CanadaPrice. Washroom doors do not close all the way or lock. Privacy is an issue.
Proximity
Stayed in May 2024
Reviewed: 10 May 2024
Carol
United StatesOne of the 2 ocean “front” rooms paid for was a side facing marina view room … it was not at all oceanfront so we were quite disappointed. The other room faced Sunset Key so it was fine.
The restaurant is excellent and the rooms are comfortable.
Stayed in April 2024
Reviewed: 10 May 2024
Barbara
United StatesI noticed back in October when I stayed here that the pool surface was in need of resurfacing and has not yet been done. Maybe during this summer they will tackle this. The finish is off in multiple areas and gives the pool a 'dirty' look.
Traveled with friends. 2 King size pool view rooms. Had stayed here back in October with some other friends and really liked the location, cleanliness, and staff. The pool attendant, Brian, does a wonderful job always attending to something to keep things clean, neat, and tidy around the entire pool area. He is a gem!
Stayed in May 2024
Reviewed: 6 May 2024
Shawn
United StatesOne of the bathrooms in the room was a little rundown and could use a refresh.
The room was very comfortable for five people, the pool area is nice and there are always plenty of towels, sunscreen etc. They also provide free bottled water which is amazing.
Stayed in May 2024
Reviewed: 4 May 2024
Gina
United StatesThe price was a lot it should have included a little more like complimentary breakfast.
Location, pool.
Stayed in May 2024
Reviewed: 3 May 2024
Eugene
United StatesGreat
Location
Stayed in April 2024
Reviewed: 2 May 2024
Damien
United StatesOn the more expensive side, but worth it for the location
Location is great, close to food, entertainment and shopping. The resort has a nice pool and is steps away from the water. And did I mention sunsets…
Stayed in April 2024
Reviewed: 29 April 2024
Nicole
United StatesCruise ship blocks ocean view
Staff was amazing room was perfect
Stayed in April 2024
Reviewed: 29 April 2024
Ron
United StatesHousekeeping and Front desk and pool attendant service was great and positive experience but were some of Pool Bartenders were not that pleasant to deal with.
Location and views were great. Though the cruise lines docking there would be a downside but actually was kind of neat seeing them come in and go and were always gone by sunset.
Stayed in April 2024
Reviewed: 26 April 2024
Gulchey
United Kingdomsmall pool , broken not closing bathroom door and brocken shower, extra charge for parking £45 per night
perfect location, comfort pillow and mattress, free WIFI, ocean view hotel
Stayed in April 2024
Reviewed: 24 April 2024
Jill
United StatesI had to call 3 times to get a hairdryer
Perfect location. We had an ocean view king balcony. worth the splurge
Stayed in April 2024
Reviewed: 24 April 2024
Douglas
United StatesBeds were very hard and uncomfortable. Situated next to the cruise terminal, we had 3 different giant cruise ships unload all their passengers on our 2 night stay. Very crowded. Parking a car was expensive.
Location was excellent, near all the tourist attractions. View from our window and small balcony was nice. Sunsets were awesome.
Stayed in April 2024
Reviewed: 23 April 2024
Jenna
United StatesLocation was outstanding
Stayed in April 2024
Reviewed: 22 April 2024
Jennifer
United StatesNothing
Staff was excellent
Stayed in April 2024
Reviewed: 13 April 2024
Oscar
United StatesIt was pricey. Key West is expensive but this is the most we’ve ever paid for a night at a hotel but we had stayed here before and enjoyed it, so we bit the bullet
Location, view and everyone was great!
Stayed in March 2024
Reviewed: 13 April 2024
James
United StatesProximity to cruise ships in port.
Staff was friendly, helpful and professional.
Stayed in April 2024
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