333 North Central Avenue, Downtown Phoenix, Phoenix, AZ 85004, United States
#29 of 132 hotels in Phoenix
Guests' ChoiceBased on 261 hotel reviews
8.6Cleanliness
9.1
Comfort
9.2
Location
9.2
Facilities
8.9
Staff
8.9
Value for money
8.1
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End of dialog contentReviewed: 13 March 2024
Lauren
United KingdomHad to ask 3 times for a crib to be set up. Also $500 per night is very steep for this hotel.
Clean and friendly staff. Very comfortable
Stayed in March 2024
Reviewed: 26 February 2024
April
United StatesIt was clean and very comfortable in the room
Stayed in February 2024
Reviewed: 11 December 2023
Erika
United StatesCold in restaurant. Had doors open despite being in low 60’s/high 50’s.
Phenomenal service in restaurant!
Stayed in December 2023
Reviewed: 11 December 2023
Victoria
SingaporeIn-room dining menu could be more expansive (and run later). Also for the prices, a bit surprising it is served in to-go boxes rather than plated.
Convenient to Chase Field, the concert venue I attended an event at. The property is contemporary, spacious and very clean. Has everything you need for a great stay.
Stayed in December 2023
Reviewed: 22 October 2023
Alara
TurkeyNothing
Everything was great! Everybody is very friendly and the food is good too even though a bit pricey. Rooms are very large with enough space to work in as well
Stayed in October 2023
Reviewed: 10 September 2023
Dahlia
United StatesWas inconvenienced that there is no snack bar or vending. And if the restaurant is closed, it would be nice to have.
The staff is exceptional all around, helpful, polite, professional; from the lobby, valet, bar/restaurant, housekeeping. People who answer phones are great too. All staff is wonderful.
Stayed in September 2023
Reviewed: 4 September 2023
William
United StatesPool is super small. Slow service at bar and front desk.
Breakfast and restaurant were great.
Stayed in September 2023
Reviewed: 28 August 2023
Luis
United StatesThe construction in the front and some homeless people up front
The view was nice
Stayed in August 2023
Reviewed: 21 August 2023
Canenna
United Statescould have been more detailed in the cleaning
the restaurant inside the hotel is so good
Stayed in August 2023
Reviewed: 21 August 2023
Claude
United StatesClean, nice, helpful staff.. and the skirt steak with blue cheese wedge salad!
Stayed in August 2023
Reviewed: 31 July 2023
Kameren
United StatesThe location was great, especially since it was within walking distance of various eateries, a market, and Chase Field; the reason we visited. They have valet, which you are able to leave your vehicle at even after you check out. It was so very clean, well maintained, the staff were kind and helpful. All in all, such a great place to stay for the weekend.
Stayed in July 2023
Reviewed: 27 July 2023
Spring
United StatesLarger pool would be nice and longer restaurant hours
Great location, very clean and friendly staff
Stayed in July 2023
Reviewed: 31 May 2023
Maritza
United Statescity view so clean
Stayed in May 2023
Reviewed: 29 May 2023
Tamra
United Stateseverything was great!
walkability, location, secure elevator, views, staff, bar drinks and food. valet was awesome!
Stayed in May 2023
Reviewed: 24 May 2023
Monica
United StatesI have no complaints
everybody was so nice and accommodating. The food was good. The drinks were good. The patio on the lower level as well as the rooftop. Pool were fantastic. I love that you had relatively cold water available while lounging by the pool.
Stayed in May 2023
Reviewed: 15 May 2023
Kelly
United StatesThe location was great for walking to restaurants and Chase Field
Stayed in May 2023
Reviewed: 12 May 2023
Rozalind
United StatesNA
Customer service was top tier from my arrival until my departure. The food in the restaurant was tasty and cooked to perfection. I got an unexpected room upgrade and food & drink credit! If you’re in phoenix you must stay here!
Stayed in May 2023
Reviewed: 7 May 2023
Tracie
United StatesIf I had to pick something I didn't like it would be the size of the swimming pool but other than that everything was awesome!
Location location location we were on the 17th floor corner suite The view was absolutely magnificent sunlight and at night time the room was clean very nice large room the whole experience was great!
Stayed in May 2023
Reviewed: 8 March 2023
Helene
FranceWe had a very late checkin (3:30 am) because the flight was terribly delayed and we had to wait more than 25min to get the room because the manager couldn’t been reached while it is supposed to be a 24 hours reception.
The room is very confortable, big and clean. The hotel is well located next to the convention center.
Stayed in March 2023
Reviewed: 30 October 2022
Shlomo
IsraelI ordered a room with breakfast. the breakfast is not a buffet, it’s a la cart. the breakfast itself was very good but for me the whole concept is weird and I pointed to myself to check it carefully before. Room cleaning was very slow and should improve.
excellent hotel with very cooperative and friendly staff. if your business is city center or convention center this is a very good choice.
Stayed in October 2022
Reviewed: 6 October 2022
Tatum
United Statesthe hotel is beautiful and swanky. the room was very spacious with an amazing view. The bathroom was squeaky clean.
Stayed in October 2022
Reviewed: 26 September 2022
Richard
United StatesBeautiful large room
Stayed in September 2022
Reviewed: 5 September 2022
Sarah
United StatesThey only had one person in the valet and it took over 30min for us to get our car after checking out.
One of the most beautiful hotels I've ever been to. The view was stunning and the room was gigantic!!! We stayed in the room with the bathroom that had a view of the city. I didn't want to ever get out of the bathtub. The whole room over looked the city. I opened the curtains at night and fell asleep to the city lights.
Stayed in September 2022
Reviewed: 2 September 2022
Demetrius
United StatesNothing meet below my comfort great staff great room.
breakfast was great I really enjoyed the resturant option .
Stayed in August 2022
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