13991 North Gayton Rd, Richmond, VA 23233, United States
#26 of 75 hotels in Richmond
Guests' ChoiceBased on 1496 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
8.9
Facilities
8.2
Staff
8.6
Value for money
8.3
Free WiFi
8.8
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End of dialog contentReviewed: 26 May 2024
Jim
United StatesThe bath was a bit small. Shower tub combo. The shower water pressure was a bit low. Breakfast was ok but not exceptional. Overall, no real complaints.
The staff was great. The room was comfortable and clean. The location was outstanding with lots of restaurants to choose from in the area. Lots of shopping, also, for those who are into that. We used our room as a base for visiting historic sites in and around Richmond.
Stayed in May 2024
Reviewed: 18 May 2024
Stephanie
United StatesBreakfast area furniture was dirty, stained and old
Location and price
Stayed in May 2024
Reviewed: 17 May 2024
Glenn
United Statesif you use a notebook, you will have problems here with the wifi. they have opted not to fix this problem for years now. what a shame. it will keep me from ever coming back. also a shame!
the lady at the front desk during the morning hours was wonderful. room was clean and large. breakfast was good
Stayed in May 2024
Reviewed: 15 May 2024
Jauquan
United StatesMy only issue was the see through curtains that allow the light to come through
The bed was super comfortable and the a/c blew really cold
Stayed in May 2024
Reviewed: 11 May 2024
Caroline
United StatesIt’s a little dated
The staff
Stayed in May 2024
Reviewed: 5 May 2024
Frank
United StatesN/A
The staff was great. The service was amazing as well. My room was neat and nice. Location was safe and good.
Stayed in May 2024
Reviewed: 4 May 2024
Jocelyn
United StatesOnly one person working at 4:00 check in time. Hot tub not working. Room starting to look dated.
Location
Stayed in April 2024
Reviewed: 29 April 2024
Quentin
United StatesALL GOOD!
Location to restaurants/ shopping.
Stayed in April 2024
Reviewed: 24 April 2024
Ana
United StatesId book it again. Clean and the bed and sheet were very comfy
Stayed in April 2024
Reviewed: 22 April 2024
Ellen
United StatesWould have liked some grab and go items for breakfast like muffins
Clean
Stayed in April 2024
Reviewed: 21 April 2024
Joseph
United StatesGreat location, pleasant staff, good breakfast.
Stayed in April 2024
Reviewed: 17 April 2024
Joseph
United KingdomThe attitude of the staff. I arrived a little early and asked if I could check in early. The woman at the desk was texting on her phone and said “yes, but it will cost you $25” . She didn’t even look up to see who was talking. Extremely rude.
Good location. Close to a choice of restaurants. Clean and comfortable.
Stayed in April 2024
Reviewed: 14 April 2024
Fitzgibbons
United StatesNo ability to block bright outside light from flooding the room at night. (Only sheer curtain. No blinds or black-out curtains to pull closed.) A tall lamp that tended to fall over if lightly touched. Grumpy person at check-in.
Very nice morning person at check-out. Decent breakfast choices. Clean and spacious room. With comfy bed/pillows. Good lighting in room.
Stayed in April 2024
Reviewed: 10 April 2024
Charlesetta
United StatesThe location the room
I like to eat real breakfast bacon 🥓 eggs 🥚 pancakes 🥞 and they don't have all of that so I guess it's okay
Stayed in March 2024
Reviewed: 9 April 2024
Campbell
United StatesBed was a little too firm for me. That was all. Everything else was great!
Stayed in April 2024
Reviewed: 5 April 2024
Stephanie
United StatesThere was a lot of noise coming from somewhere. It sounded like construction or some type of machine that woke me up around 6 am. The air conditioning was pretty loud too.
The staff was very friendly. I felt safe and the building was very well maintained and clean.
Stayed in April 2024
Reviewed: 2 April 2024
Robert
United StatesSraff
Facilities, comfortable, room.
Stayed in March 2024
Reviewed: 1 April 2024
T
United StatesLimited parking. I was fortunate to have handicap parking pass.
Convenience- close to stores, restaurants and etc.
Stayed in February 2024
Reviewed: 26 March 2024
Stephanie
United StatesShowing some wear and tear in breakfast area
Location and free. Breakfast
Stayed in March 2024
Reviewed: 21 March 2024
Haney
United StatesInternet Guest Wi-Fi was a bit spotty but not a deal breaker.
Staff was great from the front desk on.
Stayed in March 2024
Reviewed: 7 March 2024
Douglas
United Statesbathroom needed maintenance.
Stayed in March 2024
Reviewed: 7 March 2024
Donna
United StatesCan't say anything bad about this place.
Close to shopping and restaurants. The bed was so comfortable and the room & bathroom were spotless.
Stayed in March 2024
Reviewed: 4 March 2024
Tamara
United StatesParking garage was unusual. Not terrible but was partially underground with an inclined entrance. May have been difficult for some people to walk from their vehicle to the hotel entrance. We were fine but I had this thought about it. Breakfast wasn’t great but like many hotels it was mediocre. No bananas! 🙄
We weren’t looking fora luxury hotel. We were looking for an affordable, clean and safe place to stay near Richmond Virginia. We were pleased with the accommodations. Dove soap and Dove shampoo was an unexpected surprise. Nice.
Stayed in March 2024
Reviewed: 2 March 2024
Suzanne
United StatesHad to insist on getting a receipt. The associate told me that we had booked through Booking.com that we should get the receipt from them. I told her we had been traveling for 2 weeks and got a receipt from each hotel. She finally provided the receipt. The manager and staff need some training.
Clean, comfortable room
Stayed in March 2024
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