400 Arch Street, Philadelphia, PA 19106, United States
#61 of 89 hotels in Philadelphia
Guests' ChoiceBased on 2470 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
9.1
Facilities
7.9
Staff
8.6
Value for money
7.7
Free WiFi
8.1
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End of dialog contentReviewed: 6 December 2023
Eero
FinlandLocation excellent, right next to the historic center! Good room, basically a good garage although now under repairs. Of two breakfasts, one was so-so, the other very good.
Stayed in November 2023
Reviewed: 6 December 2023
Clarina
United StatesConstruction was going on which interrupted our sleep.
Close to everything! Easy walking distance, friendly staff and great for the price.
Stayed in December 2023
Reviewed: 4 December 2023
Donna
CanadaSeems old and requiring a face lift in the rooms.
Location. Very central with walkable access to many different places and sites.
Stayed in November 2023
Reviewed: 3 December 2023
Ansley
United StatesThe room didn’t have hot water.
The location to historic Philly was really nice. Staff was nice.
Stayed in November 2023
Reviewed: 3 December 2023
Ninog
SloveniaThe AC/heater was very loud, the room was out of date.
We were able to made early check in for free, hozel is located close to all main attractions.
Stayed in November 2023
Reviewed: 27 November 2023
Deirdre
United StatesThe hotel lobby was welcoming and the staff was great. Room was clean and very comfortable. Convenient location.
Stayed in November 2023
Reviewed: 27 November 2023
James
United StatesThe parking validator was broken the day of check-in so i was not able to use the in and out services car got parked and stayed parked due to this. But it was not awful we were close to everything and the weather wasn't unbearable. So i managed to walk around and it wasn't too long of a walk.
The front desk staff greeted me and were very accommodating.
Stayed in November 2023
Reviewed: 27 November 2023
Gabriel
USAThe TV functioning cause no Netflix, and no adult channel
Everything except the TV functioning
Stayed in November 2023
Reviewed: 26 November 2023
Giacomo
ItalyThe building is a bit rundown. AC/heating was an old and very noisy window unit
Great location and clean room. Parking garage conveniently next to the hotel, but need to pay on top of the reservation.
Stayed in November 2023
Reviewed: 25 November 2023
Maitland-laguda
United StatesProximity to Historic area was lovely!
Stayed in November 2023
Reviewed: 25 November 2023
Betsy
United StatesThe restaurant was a challenge. Although very nice the food on the menu was out of stock. The morning wait staff was not even there when we arrived. I went to the desk and asked if the restaurant was even open. It’s sad to not have a breakfast crowd. I think the management was not organized.
The beds were very comfortable. The rooms were clean and large. It is close to all historic sights and very accommodating. Front desk very friendly.
Stayed in November 2023
Reviewed: 23 November 2023
German
United StatesFound a blanket dirty
I ll be back soon! Thanks
Stayed in November 2023
Reviewed: 20 November 2023
Danielle
United StatesFriendly and helpful staff. Good location. Clean room that was a good size.
Stayed in November 2023
Reviewed: 19 November 2023
Wai
Hong KongNo free breakfast
Convenient location within the Historic District, with an affordable room rate Easily accessible to the main attractions in Philadelphia, either on foot or by bus
Stayed in November 2023
Reviewed: 17 November 2023
Katrina
United StatesI called the restaurant twice to place and order and both times hung up on. I wasn't feeling well so getting up to eat downstairs was not an option. It was unfortunate.
Front desk staff were amazing. Great at what they do. The rooms are a smidge dated but the room I was in was very large and clean.
Stayed in November 2023
Reviewed: 17 November 2023
Blakeney
United StatesWater pressure not the greatest.
Great location, on-site parking.
Stayed in November 2023
Reviewed: 13 November 2023
Tada
United StatesParking was an extra charge, which is clearly stated when you book. Free parking would have made my day. Our room did not have much of a view. We could not see any of the cool landmarks, only the tops of other buildings. We could not find the stairs to the parking garage and were limited to using the elevator.
The location is unbeatable. We loved the convenience and ease of getting to Independence Hall, The Liberty Bell, and the Ben Franklin museum. The room was spacious and comfortable. We had a very comfortable king size bed. The curtains in the room were a bit worn..The staff were exceptional. The best I've encountered anywhere I've stayed. I got the feeling that they genuinely liked being there.
Stayed in November 2023
Reviewed: 11 November 2023
Rog
United KingdomDidn't sleep well and was often very noisy with traffic and nearby fire station even on floor 7 of 8.
On site parking and convenient City centre location close to Liberty Bell area
Stayed in November 2023
Reviewed: 11 November 2023
John
United StatesLocation was great. Parking was convenient.
Stayed in November 2023
Reviewed: 10 November 2023
Marc
SwitzerlandIssues with with the heating/cooling system No renewal for complimentary tea bags/coffee sets in the room despite a 4 d stay No breakfast buffet and very few dishes on order
Very close to the historic district Very good mattress
Stayed in November 2023
Reviewed: 9 November 2023
Donna
United StatesNo where near enough hot water! Missed breakfast 1st day at on site restaurant because it closed ½ hr earlier than posted.
Great location. Very nice king room. Very good luncheon meal & very friendly service at on site restaurant.
Stayed in November 2023
Reviewed: 6 November 2023
Al
United StatesBeds and pillows . Bathrooms were outdated . Breakfast took too long and seating was forced.
Staff wasn't all that friendly of helpful . Beds and pillows were like rocks very uncomfortable. On-site parking was a bonus especially in Phillly . Price was a little high conmaoref to nicer and more accommodating hotels in the area. 7 out of 10.
Stayed in November 2023
Reviewed: 5 November 2023
Stacey
United StatesThe price was outrageous. The amenities were lacking for such a high price. Although the location was perfect.
The rooms were spacious, comfortable, & clean. The walls are soundproof because we never heard a thing and slept great :)
Stayed in September 2023
Reviewed: 4 November 2023
Lisa
United KingdomAir con was noisy.
Big room and comfortable bed. Front desk staff were friendly and helpful and offered restaurant recommendations. Within walking distance to Old town attractions.
Stayed in November 2023
Reviewed: 3 November 2023
Patricia
United StatesThe temperature was hard to control in the room, so it seemed too cold or too warm much of the time. The restaurant was understaffed and its billing software went on the blink and created a real problem for breakfast.
The location is excellent, so close to all the Old City tourist attractions and eateries. The hotel staff is friendly, helpful, and professional, and the restaurant is excellent. The room was comfortable and very clean.
Stayed in October 2023
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