Because the property itself is older, there are some things that can’t be helped. For example, we found a few potato bugs that entered the crevasses of our room every day. (We just removed them when we’d find them.) There was also a mild musty smell that I chalked up to the age of the property, but it got better after opening the windows.

The views and hotel aesthetics were worth the stay. The amenities, specifically the breakfast bar and the rides to/from the hotel, were also wonderful perks. Most of all, we really enjoyed our interactions with the staff. They were all incredibly hospitable and helpful.

Stayed in May 2024

nothing. everything great.

Everything was great. Breakfast was very good, and the view and surrounding environment, beautiful. Of special note, and quite outstanding was the service provided by staff to promptly transport us 1/2 mile or so up and down the steep hill, to the main part of town and back. They also picked us up at the ferry, and then going back met us at the ferry with all of our luggage later in the day after we checked out.

Stayed in May 2024

Pool was not heated this time of year. :( The bed was ok.

The breakfast was awesome. Staff was friendly. The room was pretty clean. The view was awesome.

Stayed in May 2024

The room was very dark and smelled musty/moldy. There was also construction or some kind of ongoing noise above us all day. It rained very hard fir 2 if tge three days we were on Catalaina, so views were obstructed or very minimal by fog/cloud cover. Before booking this more expensive hotel, consider the season to determine if the lovely views will be visible.

The shuttle to and from town was really convenient, and staff were very accommodating.

Stayed in April 2024

This place is amazing. The staff were great. The shuttle service was spectacular and they held our luggage after check out and delivered it to the ferry before our departure. We were lucky - on arrival that our room was ready and we got an early check in. No hauling of bags. The room was clean with spectacular views. We got the king suite with ocean view. Sometimes just splurge! You deserve it!! To our surprise, the breakfast was above the norm. Amongst the normal spread there was a warm meal. It included scrambled eggs, bacon, sausage, and potatoes! The staff that provided shuttle service gave us some tips on how to get downtown by foot. It’s super easy and all steps were downward, but the different views of the island were just fabulous. While visiting, do think about visiting the Casino (never actually been a gambling establishment) and the art museum. In that order too. You get the history lesson in the casino, then the artifacts in the museum. Over all great experience and will do it again.

Stayed in April 2024

The 2nd bedroom lacked privacy (curtains were difficult to close on a window that faced the stairs to the next level) and the TV did not work. The breakfast was adequate, but the room was austere.

A shuttle picked us up at the ferry and drove us up the steep hill to the hotel. The same shuttle was available throughout our stay to take us to and from town. The room had a fabulous view looking down on Catalina Harbor and a lovely terrace. The beds were comfortable and had high quality linens. The bathroom was very large and exceptionally nice with an enclosed shower stall separate from the bathtub.

Stayed in February 2024

Lots of bits and bobs on the floor under bed and in and around couch. Not thoroughly swept Pool not heated. No jacuzzi.

Beautiful room, beautiful views, nice amenities Excellent service! Would stay again

Stayed in April 2024

Perfect location

Beautiful views. Hotel clean and friendly

Stayed in April 2024

There were only a couple of minor issues, such as the heat not working properly and a couple of window screens not opening, but they were not a big deal at all.

The staff was great, everyone from the person at check-in to the housekeepers, the drivers who took us to the hotel and dropped off our bags, who handled the breakfast area—everyone was very helpful. I can only recall the names of Carlos, José and Daniel, but the latter's wife and her sister were also stellar and went above and beyond in their service.

Stayed in March 2024

You can hear the rooms next door or above too clearly, and it lacks privacy

the views, the staff, the amenities, the breakfast included, the cart service, the history of the building... It was an amazing experience!

Stayed in March 2024

They were supposed to get our luggage to the ferry and decided not to bring it due to believing it was cancelled. It was not. No one was answering the phones. So stressful!

It was clean and the room view was not to beat

Stayed in March 2024

Though our Go-To, as with many properties, COVID kind of gut-punched them and they will take a couple of years to totally financially recover. Though a beautiful place and pretty much upper-end, it is showing signs of needing some affection. It would and does not deter us from the excellent experience.

We've stayed here before. It is our Go-TO on Catalina Island. Incredible view and quiet with reasonable amenities. ZG is very accommodating for cartage up and down the hill into Avalon proper. It takes moments for arrangement and minutts to go up and down. The difference between staying up at ZG in lieu of Downtown is amazing and worth it.

Stayed in February 2024

Nothing. I'm honestly very picky and there was nothing that we didn't like.

Everything was absolutely perfect. From the location (a little up the hill and far enough from the main street, but close enough to walk in a few minutes), to the gorgeous room, best view, wonderful breakfast, and seriously the absolute best staff ever!!!!

Stayed in February 2024

Excellent location, view, room, staff. It was all great.

Stayed in January 2024

Nothing

Staff was super attentive, rooms were cute and felt fresh.

Stayed in January 2024

Not clean. Maintenance at low level. Complimentary breakfast was average. But the fresh fruit was good

Views are incredible. Great staff and easy to get to with the free all day shuttle service to and from town.

Stayed in December 2023

Not too many options for vegetarians at their restaurant.

Great views, their restaurant has 180 degree views of the lake and landscape around.

Stayed in December 2023

Some of the workers at the hotel were not friendly.

The view, the room, and the front desk staff, especially Nellie.

Stayed in December 2023

Our kind suite had a nice living room but the rollout couch, which nobody slept in, was super uncomfortable to sit on. Side chair wasn't much better as the seat was sprung/uneven.

Friendly, helpful staff. Pickup at dockside and shuttle from downtown very helpful. Good custom omelettes on weekend breakfasts. Beautiful view.

Stayed in October 2023

The staff was accommodating and so helpful

Stayed in November 2023

I loved the view, it was so beautiful. I also loved the unlimited breakfast !!! They also provided free rides down the hill and up the hill. The staff were awesome as well and very friendly.

Stayed in November 2023

The only thing was that we found a bug in our queen sized bed.

There was a nice view. The aesthetic was pretty. The hotel was clean. It was on the highest top of the mountain, so we could see everything. And the room was soundproof. We

Stayed in November 2023

high price for large penthouse expected more service

view

Stayed in September 2023

Everything was amazing from the views to the staff. Thank you for making oir stay great! My wife’s and I were beyond pleased & Daniel was extra extraordinary he did it all! Amazing!

Stayed in September 2023