No one's fault but didn't have a comfortable night, our pillows and mattress were too soft other than that it was excellent

Beautiful hotel lovely friendly staff, really enjoyed our stay for our anniversary. had chocolates in the room when we checked in which was a lovely touch.

Stayed in May 2024

The room and the beds are comfortable.

Stayed in May 2024

Nothing to dislike about The Grand

Fantastic hotel with equally fantastic staff. From the minute you arrive and meet Rob at the front door the experience is first class

Stayed in May 2024

Although breakfast was good it was spoilt by being generally not hot enough.

Excellent friendly staff. Katie on reception was very helpful.

Stayed in May 2024

The social area for drinks was not very large - not enough chairs and seating areas.

Beautiful rooms, modern, spacious and very clean. Breakfast very good choices

Stayed in April 2024

The Spa is very nice but unfortunately during this visit the young lady on the reception appeared to have left her personality at home along with her helpful gene. Hey ho, can't have it all I suppose.

The hotel is fantastic, great facilities, fabulous door and reception staff. Rooms are spacious and clean with complimentary toiletries, water, tea and coffee, ohh and the best shortbread biscuits 😋

Stayed in May 2024

Weekend away for my daughter's 40th birthday 🎂 From arriving at the front door we were made to feel so special. Check in, bags taken care of to the beautiful room 5star luxury ✨️ All staff were excellent.

Stayed in May 2024

Hotel was very good

Stayed in May 2024

Review. Everyone at The Grand helped to make our wedding anniversary weekend fabulous. Starting with a cheerful welcome from the concierge and valet parking driver after a long and delayed journey, a very smooth check in with a surprise anniversary treat from the lovely reception team, much needed treatments from the ladies in the spa after 5 hours in the car! The highlight was our anniversary dinner at the hotel’s Legacy fine dining restaurant, hosted by Derek, who took us through our 8 course tasting menu and wine flight journey brilliantly, what a fountain of knowledge he is! A huge thanks to Derek and the restaurant team who looked after us and the very creative and talented chefs, absolutely incredible. Our accommodation was fantastic, spacious with views across the city walls, the comfiest bed and everything you could want for a relaxing break. Our last night ended with a few cocktails and excellent acoustic music from the live entertainment in the 1906 bar. Breakfast was amazing on our final morning. Checking out was smooth, friendly and helpful. York is a beautiful city but without doubt, the staff at The Grand really made this an unforgettable stay for us. Thank you!

Stayed in May 2024

Really nothing that could be improved as far as we could see on our stay

The service from each individual staff member was exceptional; rooms were large and very comfortable; food at the Rise restaurant was excellent; several staff members went over and above to assist us on special requests

Stayed in May 2024

The staff were exceptional.

Absolutely faultless. Amazing place.

Stayed in May 2024

Very comfortable stay Great Central location Delicious food and cocktails served by friendly helpful staff

Stayed in May 2024

A stunning building inside the City walls. Every member of the team were friendly, welcoming & efficient.

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

Nothing

Beautiful building in a fantastic location in the city, close to the railway station and the town. But the staff were outstanding throughout. Do friendly and helpful.

Stayed in May 2024

Nothing

Everything was amazing.

Stayed in May 2024

Felt the spa changing rooms/ drains were smelly which was unpleasant but the pool itself was lovely and very clean.

Loved the friendliness of the staff in particular the valet staff. Very welcoming and knowledgeable. The bar had a lovely atmosphere with live music. The room was light and airy and the beds were comfortable. We loved having the use of the pool

Stayed in May 2024

Needed to book in advance for specific Spa treatments. Some of the staff were not as friendly as I would have hoped for. The bed was comfortable but rather on the firm side. A loo brush would have been a good addition to the otherwise excellent bathroom.

The hotel is lovely & perfect walking distance from all the sights of York. Good Spa. - Booking an hourly slot in advance means that the facilities become more exclusive.

Stayed in May 2024

Asked for single standing bath due to having a suite but didn’t get one. Only minor thing but that’s just me being picky. Place was amazing

Amazing location and staff were unbelievable from start to finish. Greeted with compliments and great information no matter what time it was.

Stayed in May 2024

The pool got a bit congested with children and they used the spa and were jumping in - which wasn’t quite the spa experience we expected.

The staff were absolutely amazing all so helpful and friendly. The food was fantastic and breakfast had every option covered and was quick and easy. Room was great.

Stayed in May 2024

There wasn't anything we didn't like.

Amazing stay. Booked to celebrate our anniversary, and we weren't disappointed. We got to our room, and there were chocolates and a card from the guest services team wishing us a happy anniversary, such a lovely gesture. Breakfast was full of choice, cooked, continental, and a la carte. Perfect location for the many attractions of York, all within walking distance. Easy access to the rail station. Staff were all polite and accommodating. A perfect stay, so much so, we're booking again for November to enjoy the hospitality of The Grand and the York Christmas Market.

Stayed in May 2024

Can’t find anything we didn’t Like

The location was brilliant, the staff were exceptional. The hotel was gorgeous and the room was magnificent.

Stayed in May 2024

Amazing finish, amazing city

Stayed in April 2024

Liked everything with bells on.a All of your staff would make a fortune teaching other members of hospitality how to do it.

From the minute we entered the hotel until the minute we left, the service was outstanding.The meal we had was one of the best.

Stayed in April 2024