City Centre, Station Rise, York, YO1 6HT, United Kingdom
#19 of 104 hotels in York
Guests' ChoiceBased on 8750 hotel reviews
9.1Cleanliness
9.5
Comfort
9.6
Location
9.7
Facilities
9.3
Staff
9.5
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 4 June 2024
Rob
United KingdomN/A
From the moment we arrived, everything was effortless as the staff did everything they could to look after us. Nothing was too much trouble. It was pretty much as perfect as it could have been.
Stayed in June 2024
Reviewed: 4 June 2024
Rebecca
United KingdomNothing.
Gorgeous building. Had a lovely room. The staff were very pleasant and helpful.
Stayed in June 2024
Reviewed: 3 June 2024
Helen
United KingdomLeaving!
The attention to detail, the amazing service, the decor and ambience, the beautiful room, the pool. The location is perfect for all tourist attractions and the train station. Amazing stay!!!!
Stayed in June 2024
Reviewed: 3 June 2024
Diane
United KingdomN/A
Central location with character
Stayed in May 2024
Reviewed: 3 June 2024
Natasha
United KingdomWarm welcome from the minute you stepped through the door. First class service from all staff. Room was a lovely size. Spa facilities great. Could not fault anything about this stay.
Stayed in May 2024
Reviewed: 3 June 2024
Stuart
United KingdomN/A
Great location, rooms are clean, modern and spacious. Concierge, bar staff extremely pleasant and helpful - couldn’t do enough for us and everybody else in our wedding party.
Stayed in June 2024
Reviewed: 3 June 2024
Adam
United KingdomN/A
Beautiful place in a good location
Stayed in June 2024
Reviewed: 3 June 2024
Robert
United KingdomNothing
Fantastic location, staff excellent and hotel and facilities very good
Stayed in June 2024
Reviewed: 3 June 2024
Thomas
United KingdomLiked everything
Exceptional staff who were very helpful. Very good room. Wonderful breakfast
Stayed in May 2024
Reviewed: 2 June 2024
Hellen
United KingdomThe location is fantastic for the train station and the city centre. The hotel is clean and the staff very friendly
Stayed in June 2024
Reviewed: 2 June 2024
Marietta
United KingdomI did not get my 20% NHS discounts on the room rate!
The room was lovely, big and high ceiling.
Stayed in May 2024
Reviewed: 2 June 2024
Pat
United KingdomCould have been more generous with supplies of coffee, tea and milk.
Good location as we travelled by train. We were able to leave our luggage while we explored York before and after our stay. The room was huge and very comfortable.
Stayed in June 2024
Reviewed: 2 June 2024
Rebecca
United KingdomThe furniture in the rooms looks tired and the leg on the bedside table was broken.
The property is stunning and the location is great.
Stayed in June 2024
Reviewed: 2 June 2024
Kathleen
CanadaLovely hotel. Staff very friendly. Good location The most comfortable bed Food & choice very good
Stayed in May 2024
Reviewed: 1 June 2024
Marta
United KingdomEverything was perfect
The hotel lives up to its name, it is very grand. The staff are exceptional and really attentive with the guest. The room was amazing, spacious, quiet and comfortable. The hotel was unbelievably clean and the cleaners did an amazing job. It’s walking distance to everything you could need and had such a range of facilities. Truly one of the, if not the, best hotels I’ve ever stayed at.
Stayed in June 2024
Reviewed: 1 June 2024
Lauren
United KingdomNothing
The comfortable room
Stayed in June 2024
Reviewed: 1 June 2024
Tara
United KingdomNothing
Location perfect staff very helpful
Stayed in May 2024
Reviewed: 1 June 2024
Masaki
United KingdomGreat location close to the station and the heart of historic York. The room was spacious and impeccable with Molton Brown toiletries.
Stayed in May 2024
Reviewed: 1 June 2024
Arthur
Netherlandsn/a
amazing building with renewed purpose
Stayed in May 2024
Reviewed: 1 June 2024
Helen
United KingdomSuper friendly staff who were pleasant throughout our stay and couldn't do enough to help. We were upgraded with a discount offer to an executive suite which was beautiful. Spa is also a gem and difficult to find in York City centre.
Stayed in May 2024
Reviewed: 31 May 2024
Helen
United KingdomThe location was excellent, hotel room very comfortable and the staff were really helpful and friendly.
Stayed in May 2024
Reviewed: 31 May 2024
David
United KingdomBed was very hard
Stayed in May 2024
Reviewed: 31 May 2024
Lorna
United KingdomNA
Everything
Stayed in May 2024
Reviewed: 30 May 2024
Louise
United KingdomAbsolutely beautiful! Amazing quality everywhere…wonderful staff excellent service. Rooms were really high quality and very clean
Stayed in May 2024
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