Hemingway Rd, Cardiff Bay, Cardiff, CF10 4AU, United Kingdom
#23 of 46 hotels in Cardiff
Guests' ChoiceBased on 10408 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.6
Facilities
8.4
Staff
8.8
Value for money
8.0
Free WiFi
7.4
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End of dialog contentReviewed: 20 May 2024
Tom
United KingdomDid have a funny moment when I couldn't find the toilet but then found it cleverly hidden in the bathroom
Was amazed at the quality of this place, was expecting something akin to a travel lodge but this is far superior - feels like a premium place to stay. Staff were excellent.
Stayed in May 2024
Reviewed: 19 May 2024
Janet
United KingdomBed/bedding a bit tired not great quality linen. But spotlessly clean.
Restaurant and staff exceptional service
Stayed in May 2024
Reviewed: 19 May 2024
Dingsdale
United KingdomThe room had stains on the floor Some of the plugs didn't work in the room
Room was good price Hotel floor we stayed on was very quiet so got a good night's sleep Bed was very comfy
Stayed in May 2024
Reviewed: 19 May 2024
Sara
United KingdomAt check in it was confirmed to us that our room was for 3 guests when we arrive at our room was set up for 2 guests but with only one bath robe and we had to ask for all the items require for an extra guest we also asked for more milk and we were given one single carton ..we also did not receive extra robes which is something we always look forward to and stands future inn out against the rest. The room was looking slightly sad it is in need of a fresh lick of paint and new curtains as the ones we had were covered in little pin picks and let quite a lot of light in.
Clean room Parking Location Staff Cleaning lady on our floor was very helpful left us more milk.
Stayed in May 2024
Reviewed: 19 May 2024
Patricia
New ZealandThe lack of a fridge in the room. We rang for a plastic bath mat ( as per instructions on bathroom wall) and initial request not understood so we received fresh bath towels. Room not serviced despite having sign on door for this to be done.
Comfortable, clean , good breakfast and plenty of parking space available.
Stayed in May 2024
Reviewed: 17 May 2024
Allison
United KingdomNothing
Friendly staff, clean with all facilities you need around the area.
Stayed in May 2024
Reviewed: 15 May 2024
Stephen
United KingdomAlthough I had paid for my room I was refused check in initially as I didn't have my card with me ! When I asked what was I supposed to to now they said they wouldn't check me in and that was policy and nothing they could do which was great news being 300 miles from home, when i eventually got my wife to give her card number over the phone i was literally given my key card and left with not even a helpful its round the corner on the 4th floor or any info on the restaurant etc
The hotel and the room where great , clean and comfortable no complaints at all
Stayed in May 2024
Reviewed: 15 May 2024
Janet
United Kingdomtrying to find/get to the parking etc due to awful roadworks with no one working on them.
Perfect boiled eggs for breakfast (the rest of breakfast was also excellent) Friendly and helpful staff Very comfortable bed Very good value for money
Stayed in April 2024
Reviewed: 15 May 2024
Edmund
United Kingdom40 minute wait for a room to be ready was very poor!
Room, facilities and location very good.
Stayed in May 2024
Reviewed: 15 May 2024
Ian
United KingdomGreat location
Stayed in May 2024
Reviewed: 15 May 2024
Thomas
United StatesNot a great location for walking
Comfortable place with free parking. Nothing out of the ordinary and pretty standard hotel.
Stayed in April 2024
Reviewed: 14 May 2024
Keith
United KingdomNothing
Value for money and helpful staff
Stayed in May 2024
Reviewed: 14 May 2024
Glynn
United KingdomNothing.
Position near the bay and city centre.
Stayed in April 2024
Reviewed: 13 May 2024
Pardeep
United KingdomI am a wheelchair user and there weren't enough parking spaces
Stayed in May 2024
Reviewed: 13 May 2024
Margaret
United KingdomFood left on tray outside rooms
Free parking
Stayed in May 2024
Reviewed: 13 May 2024
Chris
United Kingdomnothing
Everything
Stayed in May 2024
Reviewed: 13 May 2024
Julie
United KingdomThe bed was really uncomfortable. The room was large so could have taken a bigger more comfortable bed
Location. Friendly staff
Stayed in May 2024
Reviewed: 13 May 2024
Nichola
United KingdomAccessible room was miles away from us meaning my mother in law was on a completely different floor with only one access key despite asking to be located near each other.
Excellent location - helpful staff. Large rooms.
Stayed in May 2024
Reviewed: 11 May 2024
Ormond
United KingdomOnly thing I can fault is in room Etherley tv connection. We had issue with initial room and were moved to second room. All good, however, still Internet TV issues. I work in IT and suspect load issue. More users less stability.
Spacious rooms. Comfortable beds. Staff were superb.
Stayed in May 2024
Reviewed: 11 May 2024
Carol
United KingdomRoom in need of an update Break fast was the best we have had in any star hotel .
Stayed in May 2024
Reviewed: 11 May 2024
Stephen
United KingdomThe safe didn’t work. We had paid a lot for one night and expected everything to be working
Clean, nice room
Stayed in May 2024
Reviewed: 10 May 2024
Kevin
United Kingdomnothing
Friendly helpful staff, good service, comfy beds. Free parking.
Stayed in May 2024
Reviewed: 10 May 2024
Steve
United KingdomThought the price was excessive despite a show being on in the stadium. Appreciate the price would increase but not by the sum I had to pay. I also realise you take into account other hotel prices, but nevertheless the room would have much much cheaper the following evening!!
Ease of checking-in and very welcoming staff
Stayed in May 2024
Reviewed: 9 May 2024
Nick
United KingdomHad to queue to check in. Check in very slow.
Most things.
Stayed in May 2024
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