Lift broke down which was inconvenient as we were based on top floor.

Location is ideal for where I needed to be.

Stayed in April 2024

Arrived early for check in and was asked to wait, but people who turned up after me were allowed in. Only one lift was working for the 3rd floor, but if the other lift arrived you couldn't call the right one. The room was too hot, despite having the window open. There was no power socket near the bed. One terrestrial channels on the TV and the radio options didn't work.

The staff were lovely. Location is good.

Stayed in April 2024

Property & bedrooms starting to show their age. Needs modernising.

Location, free parking, comfortable.

Stayed in April 2024

If you have an Electric car and expect to charge it at this hotel you might need to think again. The policy they have is beyond anything you could imagine. First come first served you get a card to activate the charge and that’s it easy you are thinking. Once you have the card if you’re willing to pay the fee you keep it for your length of stay and nobody else can use or even park in the electric bays without a £100 fine. So the bays could be empty all day as the people have kept the cards but as there are only 4 bays with 4 cards you cannot use them. I was told to keep coming back to reception to see if someone had been kind enough or even considered thinking of other people, I think not as a hybrid car was on charge for the whole 27 hours off are stay But if you ask at reception they will kindly give you the postcode for another charging point in the bay.

Location was great rooms are clean good size and warm.

Stayed in April 2024

Unfortunately there were a group of people on our floor who were running g and down the corridor, shouting and screaming and slamming doors. Staff did put a stop to this, but it did prevent me from getting to sleep until very late.

Wonderful hotel, lovely staff who couldn’t have been more helpful. The room was large and spacious, very clean. The bed was very comfortable and big!!

Stayed in April 2024

The WiFi. I couldn’t even log in to the WiFi on an iPhone.

It was very clean, with friendly staff, and the room itself had a lot of space.

Stayed in April 2024

Need to replace bed sheets for new ones

Overall good

Stayed in April 2024

Always my 'go to' when regularly working in Cardiff, for a consistently comfortable stay in a spacious room. Lovely team, good food, easy parking.

Stayed in April 2024

Being accused of smoking in the recept , when i was walking outside with an unlit ciggy in my hand, didnt trust the elevators, one guest informed me the reception the left hand lift dropped with him in it, same lift did not go to floor three, £15 for breakfast.

Clean, comfortable

Stayed in April 2024

Lift broke only working from 1st floor ( not the end of the world I know) also,there was a barman on the Sunday evening who was quite rude and looked like he didn’t want to be there .

Nice hotel with good facilities and free parkimg

Stayed in April 2024

A staff member disturbed me in my quiet time

Everything

Stayed in February 2024

Price of food on site

Good location

Stayed in March 2024

Nothing it was all ok

Modern & very clean & tidy

Stayed in April 2024

One lift was out of action for the duration of our stay and for two days the lift button on ground floor was broken so everyone had to take stairs to first floor to get lift.

The locality to the main facilities of Cardiff Bay and Cardiff Centre. The comfort of the room and facilities .The helpful and professional staff and car parking .

Stayed in April 2024

all was great.

Extremely Comfortable beds, Huge room and lots of space. Breakfast very tasty, We want the same situation were we asked for a room on the 3rd floor in the front of the car park we loved that happened. If We could, we would love this to happen again!

Stayed in March 2024

TV remote problems. Issue with shower head, but it was sorted out same day.

Comfortable hotel, very relaxing...

Stayed in March 2024

Unfortunately one of the lifts were broken during our stay so my friend with her pram had to keep carrying it onto the 1st floor to get to another lift to reach the higher floors. The loud music from a party on the ground floor could easily be heard from our 2nd floor until midnight, will next time ask for a quiet room.

Good location, free parking, breakfast was good, lots of amenities in the room.

Stayed in April 2024

The price of drinks

Free parking

Stayed in March 2024

While the room was spacious and comfortable, the first night was unfortunately marred by noise coming from the nearby street. Thankfully, the second night was much quieter. One elevator was out of service and the second elevator's ground floor button was not functioning.

We were very impressed with the room's size and the beds with plush pillows ensured a great night's sleep. The cleanliness was excellent overall, with just the carpet needing a bit more attention. The ample free parking right on-site was a convenient bonus!

Stayed in April 2024

Nice

Easy

Stayed in April 2024

Lifts weren’t working , bedroom could do with a real good clean of skirting boards , windows , hairs in bath

Location, Staff , Comfort & Price

Stayed in April 2024

overall very good . Would be very happy to return .

Stayed in April 2024

Convenient and everything we needed was available

Stayed in April 2024

The lifts not working

Excellent location- great to have the free parking too

Stayed in April 2024

Whilst the restaurant staff were always friendly and polite, the service was rather slow. We were also presented with another table's bill at the end of our otherwise excellent evening meal!

This hotel, whilst not central, is conveniently situated for guests like ourselves attending an event at the Millenium Centre. The free parking is a big bonus, as is having its own restaurant, which has a pleasant atmosphere. Our room was clean, comfortable and spacious, and we loved the enormous beds! We were very happy that the hotel was able to action our request when booking for a quiet room on the carpark side.

Stayed in April 2024