Toft Green, York, YO1 6JT, United Kingdom
#74 of 104 hotels in York
Guests' ChoiceBased on 9361 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.1
Facilities
8.5
Staff
8.9
Value for money
8.1
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 April 2024
William
United KingdomParking at the hotel was bad
Location to York
Stayed in March 2024
Reviewed: 15 April 2024
Julie
United KingdomSausages.
Plenty of choice at breakfast. Room had been recently refurbished and was lovely. Great location. Staff helpful and friendly
Stayed in April 2024
Reviewed: 15 April 2024
Kurnia
United Kingdomnothing
Great location and breakfast, and the room was enough for three of us (but we expected it was more spacious). The bed and sofabed were comfortable, with no noise from outside the room (this is what we need!). The bathroom was clean, and standard toiletries (towels for 3, hand, hair/body wash gels) were provided. Best for a short stay.
Stayed in April 2024
Reviewed: 14 April 2024
Hayley
United KingdomThe handle broke off the bathroom
Clean and Comfy
Stayed in April 2024
Reviewed: 14 April 2024
Vicky
United KingdomBeds not very comfortable, and no sheets on the mattress for the sofa bed
How clean it was , and good location
Stayed in April 2024
Reviewed: 14 April 2024
Martin
United KingdomClean, modern, good location
Stayed in March 2024
Reviewed: 14 April 2024
Samantha
United KingdomMattress was too firm and pillows were too soft, making for an uncomfortable sleep
Nice quiet location, close to center of town
Stayed in April 2024
Reviewed: 14 April 2024
Aakanksha
United KingdomBreakfast could’ve been better with more variety.
The hotel is located very centrally, just under a 10 minute walk from York railway station. The rooms had all basic amenities and were clean. We had a pleasant stay.
Stayed in April 2024
Reviewed: 13 April 2024
Emma
United KingdomI though the breakfast was very average, poor non diary options and no extras to order. Basic facilities for eating and had very worn tired red plastic trays which I have never experienced in a hotel before. Everything else great I just feel for the money and the brand poor show for breakfast.
Great location, friendly staff and clean room
Stayed in April 2024
Reviewed: 13 April 2024
Robert
United KingdomNothing
Close to train station and shops, attractions etc. Breakfast had a good choice of fresh food. Dined in once and food excellent and great value
Stayed in April 2024
Reviewed: 13 April 2024
Maria
United KingdomThere was some redecorating going on on our floor (3rd) so there was a strong smell of paint in our room (as well as furniture being left in the corridor).
The location was great (near the train station) and the rooms are comfortable and a good size. The breakfast was amazing and the staff were happy to look after our bags for a few hours when we checked out.
Stayed in April 2024
Reviewed: 13 April 2024
Julie
United KingdomBreakfast was excellent location was ideal for us
Stayed in April 2024
Reviewed: 12 April 2024
Tanja
United KingdomMore tea facilities in the room (teabags, milk and coffee)
There was an excellent choice for breakfast
Stayed in April 2024
Reviewed: 12 April 2024
Claire
United KingdomNothing
Clean and all needs met
Stayed in March 2024
Reviewed: 11 April 2024
Lesley
United KingdomThe hot dishes at breakfast weren't particularly hot and some had been left a little too long on the hotplates.
The hotel was comfortable, the room good and close to the centre of the city. Also the food we had at the bar on our first night was excellent.
Stayed in April 2024
Reviewed: 10 April 2024
Mark
United KingdomDecent breakfast
Stayed in March 2024
Reviewed: 10 April 2024
Nicola
United KingdomThe green light in the bedroom lit the room up so I barely slept. Sofa bed was not really safe for a child die to the exposed metal parts.
Clean. Perfect location. Breakfast was excellent.
Stayed in April 2024
Reviewed: 10 April 2024
Paul
United KingdomOur car park gate was not validated properly at reception so we had to pay full parking cost
Clean and tidy. Good location
Stayed in April 2024
Reviewed: 9 April 2024
Kim
United KingdomThe room felt a little dusty in general, not unclean but like the carpet or even the blinds were a bit dusty. We only really noticed because we have allergies, maybe other people might not notice as much.
The hotel was very easy to get to from the train station, and the location for general access to York centre was great. The twin room was a good size and had all required storage for a few days away. The beds were comfy and the room and bathroom was really clean. Breakfast had a good selection of cold, hot and fresh food, the waffle maker was a hit. It did get busy the later you went but no more than other busy hotels we have stayed at, just something to be aware of.
Stayed in April 2024
Reviewed: 9 April 2024
Helen
United KingdomThe arrangement of tables at breakfast made it quite difficult to get in and out and it was v crowded
Great TV, clean and stylish decor, great design for use of space. Comfortable and v close to the train station.
Stayed in April 2024
Reviewed: 7 April 2024
Steve
United KingdomThe bed was hard and very uncomfortable didn’t sleep well, breakfast could be better quality so unfortunately I won’t be staying again
Location was good and staff were very helpful and friendly,
Stayed in April 2024
Reviewed: 6 April 2024
John
United KingdomNil
Location is near the train station. Breakfast is good (better to go early, it will be very busy after 9:00am)
Stayed in April 2024
Reviewed: 6 April 2024
Gwen
United KingdomThe staff were extremely helpful, polite and efficient. The lady on the desk (may have been the manager) was delightful, welcoming and nothing was too much bother for her. I had reason to contact the staff due to my son’s dietary requirements and the lady who was on the desk was also in the breakfast area and she was so helpful. All the staff were fantastic.
Stayed in April 2024
Reviewed: 5 April 2024
Brian
United KingdomBreakfast area could be larger but if full easy to use bar area.
Very friendly staff. Ease to get from the railway station. Breakfast included in price. Within easy walking distance of York City centre.
Stayed in April 2024
Reviewed: 5 April 2024
Emma
United KingdomGym not open. Too much light coming from hallway under the door.
Good location to access York by foot and good choice of breakfast options.
Stayed in April 2024
Poitiers, France
Kas, Turkey
San Casciano in Val di Pesa, Italy
Dunkirk, USA
Venice, Italy
River of Ponds, Canada
Mandalay, Myanmar
Viña del Mar, Chile
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content