Limited parking

Location

Stayed in May 2024

All the staff were friendly helpful and professional

Stayed in May 2024

Easygoing breakfast arrangements. Accessible bedroom well up to expectations

Stayed in May 2024

Plenty of room for a family of 4 & excellent location.

Stayed in May 2024

No WI-FI available in that area, would have been better if we were informed, we were asked if we wanted to move rooms but declined as only a short stay. We requested a bath mat as we found that the thin bath was a nightmare to get out of because it was so slippy, it never materialised.

Nicely tucked away in quiet annexe room 75. The Italian guy on reception was very polite and helpful.

Stayed in May 2024

Shaving light broken. Handle to full-length window broken. Dreadful wallpaper. Horrible carpets. Standard of repainting very poor - especially in the bathroom - should not have been accepted by the hotel. Long wait to check-in and to check-out - only one person on duty (understaffed). Breakfast overpriced and facilities too small for size of hotel which provides (in the lifts) a list of typical waiting times (up to one hour!) at different times of the day and for different days of the week.

Location. Comfortable bed

Stayed in May 2024

I would have liked to have known that I had to pay for parking prior to me booking the room.

Clean rooms, decent breakfast, staff were friendly, great location.

Stayed in May 2024

Could hear the traffic from the road, people slamming doors. Had a room with a very noisy fan in the bathroom, not a good nights sleep

Nice clean hotel, good location

Stayed in May 2024

I don't have any real complaints

Staff were ovely, both at reception and in the bar and restaurant - food was great, we had a nice dinner in the restaurant - the room was cosy and comfortable and the hotel is in a good location and was very quiet

Stayed in February 2024

Tiny velux window in room, very enclosed. Radiator didn't work.

Close to centre. Good breakfast.

Stayed in April 2024

Parking you had to pay an additional £25 per nite Which made it expensive The showers where not good enough for a 4 hotel needed a proper shower is needed the power was rubbish

Lovely place Lovely food

Stayed in April 2024

A little old and in need of decoration

Good location

Stayed in April 2024

The condition of the decor. Badly in need of a fresh in up

Location of hotel is ideal for the City

Stayed in April 2024

The room was so noisy, we hardly slept. There was a huge amount of road noise, but the worst was the general noise of the hotel. When people walked along the corridor or above us it sounded like they were in the room with us. We were startled several times in the night as we actually thought someone was in our room, the footsteps were so loud. No food available after 9pm, reception advised us to get Uber eats!

Clean hotel Staff were polite and helpful

Stayed in March 2024

The area of the building we were in was very creaky which is only a problem at night when trying to sleep and the very heavy doors that bang shut

Great location with parking, staff very helpful and friendly, bar area very nice, and rooms nice.

Stayed in April 2024

No kettle with complimentary coffee or tea. Bit mean for 4 star hotel. Very thin duvet.

Good location. Fast check-in. Excellent cafe nearby for breakfast called The Weldrakes. Shower and soap were good.

Stayed in April 2024

There was no window in the room, only a skylight which had no cover. Also, I was in a back building which had stairs, which thankfully a staff member assisted with my luggage going up, but I had to carry it down.

The location was perfect, walking distance to the Minster and other significant attractions. The staff were very nice and extremely accommodating.

Stayed in April 2024

Floor was really noisy and could hear the people moving around above us which was a little annoying.

Great location

Stayed in April 2024

Room was dark and dingy couldn’t see out of the window which is fine but the lighting was poor. There was no cookie on arrival so don’t know why it stayed we would receive this. Had to sit in reception for an hour waiting for our room to be cleaned at 4pm. Bed was hard and not comfortable and the coffee at breakfast was not drinkable it was awful

The location was great

Stayed in April 2024

The nearest car park is Monk Bar - where they charge you £20 per day - which is only £5 cheaper than the hotel charges.

Good self-service breakfast with plenty of choice of hot and cold food. Coffee could have been better as it was a bit weak for my liking.

Stayed in April 2024

The room was okay, it looked better in the pictures however it was fine for a couple nights but expensive for the room you get.

The location is great, a couple minutes walk to the Cathedral and main city centre, staff were very friendly and we received a very friendly welcome.

Stayed in March 2024

The toilet area of the bathroom was quite tight for a tall person. The hotel parking is very expensive, £25 a night. We parked at Monkbar Mews public car park, which is across the road from the hotel. We pre booked online with Your Parking Space for £25 for 2 days.

I requested a walk-in shower when I booked. We were given a very small double room with a shower over the bath, at the very back of the hotel - not great. After speaking with Tom at reception we were given a lovely room on the first floor of the main building. Thank you Tom, it made a huge difference to our stay.

Stayed in April 2024

Room was a little tatty, shower lacklustre and we were downgraded a room due to maintenance issues. We were given drinks vouchers but would have preferred a refund of the difference. Breakfast was ok but bacon was quite soggy.

Location

Stayed in April 2024

Nothing really to mention. Only negative was that the pillows were very soft, even 2 squashed down flat.

Superb location for the city centre. Clean, light property. Bar and cafe area very nice.

Stayed in April 2024