Reviews of Park Plaza Westminster Bridge London 4 stars
Westminster Bridge Road, Lambeth, London, SE1 7UT, United Kingdom
#279 of 1,016 hotels in London
Guests' ChoiceReview score
Based on 16965 hotel reviews
8.3Score breakdown
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Cleanliness
8.6
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Comfort
8.6
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Location
9.5
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Facilities
8.5
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Staff
8.6
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Value for money
7.7
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Free WiFi
8.6
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Reviewed: 29 May 2024
David
United Kingdom4 reviews7.0“Great location, hotel don’t drop your standards any more.”- • Leisure trip
- • Family with young children
- • Studio King (Family)
- • Stayed 1 night
Breakfast has changed since out last visit - wi liar to budget hotel and had to pay extra for certain items for our daughter.
Location
Stayed in May 2024
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Reviewed: 28 May 2024
Jo
United Kingdom1 review8.0“Pretty excellent all rounder”- • Leisure trip
- • Family with young children
- • Studio King (Family)
- • Stayed 1 night
- • Submitted via mobile
Pillows too soft Mini bar fridge not that efficient - not cold
Room and view sbd pool access
Stayed in May 2024
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Reviewed: 28 May 2024
Jason
South Africa9 reviews8.0“Great place to stay but the cleaning staff!!”- • Leisure trip
- • Couple
- • Superior Double Room with Internal View
- • Stayed 4 nights
- • Submitted via mobile
House keeping. Firstly they reek of sweat. Very very bad. How can you clean if you leave the entire hallway and room reeking in sweat. Some rooms had gowns and slippers and some not. The cleaning team did not replenish all the complimentary gel etc.
Location was perfect. The front of house is good and the porters all give it a lovely old school hotel. Loved it! The free bottle of wine was highly appreciated.
Stayed in May 2024
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Reviewed: 28 May 2024
Kristina
United Kingdom3 reviews7.0Good- • Leisure trip
- • Couple
- • Superior Double Room with Internal View
- • Stayed 1 night
- • Submitted via mobile
The location is perfect. You have Shops, Resturants, Cafes local. Its in the City Centre. Lots to do and lots of transport.
Stayed in May 2024
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Reviewed: 28 May 2024
Innes
United Kingdom19 reviews9.0“In the words of Arnie "We'll be back"”- • Business trip
- • Couple
- • Superior Double Room with Internal View
- • Stayed 1 night
nothing !
Super hotel, incredibly helpful staff from the doorman in top hat to the bellhops/concierge to the check in desk and the room service - all highly friendly and very professional. Made a Radisson member immediately Fantastic room - huge and very well appointed - we were upgraded as well to include a sitting room plus kitchen, sink and microwave. Amazing views over Waterloo Station and the city including the Shard Great Illy cafe downstairs serving quality coffee and croissants so that breakfast not needed. You can walk to Covent Garden or Jermyn Street / St James' in less than 30 minutes so location is incredible - perfect for shopping / eating out / the opera (all of which we did!) Great value too. A godsend after the dreadful hotel we had been in the night before. This will now be our go to hotel in London
Stayed in May 2024
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Reviewed: 28 May 2024
Richard
United Kingdom13 reviews1 helpful vote9.0“Great stay, good location - would stay again.”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
Maybe could have been more tea in the room, although we could have asked for more.
We were upgraded which was nice as we had to cancel earlier due to ill health. Room was lovely, we had a great view and we had the added extra of breakfast.
Stayed in May 2024
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Reviewed: 28 May 2024
Jonathan
United Kingdom1 review9.0Superb- • Leisure trip
- • Solo traveller
- • Superior Double Room with Internal View
- • Stayed 2 nights
The digital key could be better. May have the option to add to Apple wallet rather going through the app. Found it a bit of a pain when using the lifts to the room.
Online check in and out was simple and straightforward. Room was lovely and bed very comfy.
Stayed in May 2024
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Reviewed: 28 May 2024
Lucy
United Kingdom8 reviews1 helpful vote7.0“Ok”- • Leisure trip
- • Family with young children
- • Superior Double Room with Internal View
- • Stayed 1 night
- • Submitted via mobile
There was a fire drill at 7:30 on bank holiday Monday. We know this cannot be helped but staff were useless. The fire exit stair way was clogged up and not moving. A staff member was pushing through everyone and not even telling us what was going on. We got outside after 25 minutes and pretty much all staff were safely outside! We were trying to call reception to see if this was a drill but they were already outside. Just a joke and really needs to be looked at, or this would be very dangerous had it been a real fire.
It was in a good location.
Stayed in May 2024
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Reviewed: 27 May 2024
Ian
United Kingdom5 reviews7.0“Nice but expensive”- • Leisure trip
- • Family with young children
- • Studio King (Family)
- • Stayed 2 nights
- • Submitted via mobile
Expensive, to say not enough towels or complimentary bathroom products for a family of four, also poor quality complimentary teas and coffee. Things just generally did not match the price
Good location
Stayed in May 2024
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Reviewed: 27 May 2024
Hazem
Egypt37 reviews2 helpful votes9.0“The best stay ever in London city center”- • Leisure trip
- • Solo traveller
- • Superior Double Room with Internal View
- • Stayed 3 nights
- • Submitted via mobile
Just one thing happened during our stay which about fire alarm and internal announcement to evacuate the building immediately, we all moved in the same time to the stairs but unfortunately we stacked at the stairs without moving due to very bad evacuation plan/facilities and it was a very risky situation and so dangerous than to stay in our rooms.
Location, room size and cleaning
Stayed in May 2024
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Reviewed: 27 May 2024
Belinda
Australia2 reviews7.0“Good location, would have expected cleaner room for price we paid for it!”- • Leisure trip
- • Couple
- • Superior Double Room with Internal View
- • Stayed 4 nights
- • Submitted via mobile
Room wasn’t as clean as it could have been. We chose to only have it cleaned once during our stay however think all they did was change towels. There were crumbs on floor that didn’t get vacuumed and washing of dishes was pretty average
Location and room size
Stayed in May 2024
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Reviewed: 27 May 2024
Naveed
United Kingdom4 reviews7.0“No parking for disabled and charge £65 to park on pavement”- • Leisure trip
- • Family with young children
- • Studio King (Family)
- • Stayed 1 night
- • Submitted via mobile
I rang twice and was told twice they have disabled parking spots. It turns out they don’t and I was charged £65 to park my own car, which I had to squeeze in between tight spots on the pavement. No consideration towards people with needs and weren’t informed of the charges until parked up and didn’t have a choice
Location.
Stayed in May 2024
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Reviewed: 27 May 2024
Andrea
United Kingdom8 reviews8.0“Excellent stay. Planning a return visit”- • Leisure trip
- • Couple
- • Superior Double Room - Disability Access
- • Stayed 5 nights
- • Submitted via mobile
Confusion when room key wouldnt open door. Im in a wheelchair so awkward going back down to reception. Not a major problem though
Excellent hotel. Easy disabled access. Fantastic meal in the evening.
Stayed in April 2024
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Reviewed: 27 May 2024
Pimratchada
Thailand12 reviews8.0Very good- • Business trip
- • Couple
- • Superior Double Room with Internal View
- • Stayed 5 nights
The location is closed to the meeting venue, which is Queen Elizabeth II Centre.
Stayed in May 2024
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Reviewed: 26 May 2024
Stewart
United Kingdom4 reviews7.0“Great hotel , good location , got unlucky with the room next door making so much noise”- • Leisure trip
- • Couple
- • Superior Double Room with Internal View
- • Stayed 1 night
- • Submitted via mobile
Unfortunately very noisy room , given a twin when booked a double . Got next to no sleep
Great location , clean , nice bar area
Stayed in May 2024
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Reviewed: 26 May 2024
Lynn
United States30 reviews4 helpful votes7.0“Great location, bellmen and one of the (female) day managers extremely helpful, but other incidents made us feel decided”- • Leisure trip
- • Couple
- • Superior Double Room with Internal View
- • Stayed 2 nights
- • Submitted via mobile
The maids told us they were too busy to clean our room in a timely manner (it was 3 pm!) because they were so many VIPs they had to get to first. And getting bottles of water was like pulling teeth! We even offered to pay for them, but apparently since we’d gotten two free bottles of water at check-in (they made a huge deal about that, too, like we should be so grateful) it was problematic. These two incidences left a bad taste.
Location, size of room
Stayed in May 2024
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Reviewed: 26 May 2024
H
United Kingdom8 reviews8.0“Not bad location”- • Business trip
- • Solo traveller
- • Superior Double Room with Internal View
- • Stayed 1 night
Room did not have water, toilet paper and bathroom bin was not emptyies. Sofa bed was still open!
Breakfast self service. Not bad at all
Stayed in May 2024
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Reviewed: 25 May 2024
Dariusz
Poland2 reviews9.0“Great stay, no problems and fine breakfast”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Internal View
- • Stayed 3 nights
- • Submitted via mobile
Internal window is actually cheating a bit, no sunlight. Bamboo forrest inside of building.
Location, close to city center, quality of room.
Stayed in May 2024
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Reviewed: 25 May 2024
Lukas
Germany5 reviews9.0Superb- • Leisure trip
- • Group
- • Studio Triple
- • Stayed 3 nights
- • Submitted via mobile
The breakfast was really not to our taste- but I suppose that may be individual. However we felt disappointed, especially for this money and especially given that it is a chain and we had been to other Hotels of the same type and had much better experiences. Also the fact that u had to prebook a 30min slot for the pool (although it was basically empty the whole day) was ridiculous.
The location was wonderful.
Stayed in May 2024
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Reviewed: 24 May 2024
Kim
United Kingdom6 reviews9.0“Relaxed , enjoyable and fun”- • Leisure trip
- • People with friends
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
Close proximity to central London. Good views of London embankment.
Stayed in May 2024
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Reviewed: 24 May 2024
Mary
Ireland14 reviews8.0“Would stay again”- • Leisure trip
- • Group
- • Superior Twin Room with Internal View
- • Stayed 2 nights
- • Submitted via mobile
Check in very slow
Stayed in April 2024
-
Reviewed: 24 May 2024
Whitley
United Kingdom3 reviews9.0Superb- • Business trip
- • Solo traveller
- • Superior Double Room - Disability Access
- • Stayed 1 night
- • Submitted via mobile
Great location. Quality hotel. Very convenient with the self check in and out using the QR code key.
Stayed in March 2024
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Reviewed: 24 May 2024
Marianne
United Kingdom4 reviews9.0“Overall good if pricey”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Internal View
- • Stayed 1 night
- • Submitted via mobile
The breakfast was not good value at £25
The room was lovely and located exactly as requested
Stayed in April 2024
-
Reviewed: 24 May 2024
Hallett
United Kingdom1 review8.0Very good- • Leisure trip
- • People with friends
- • Superior Twin Room with Internal View
- • Stayed 1 night
- • Submitted via mobile
Nothing
The location was fabulous, hotel was lovely and the staff very helpful. 35 pounds for three course meal which tasted lovely was so reasonable. Has a super swimming pool and spa facilities. Booked up to go again next year but for a longer stay. The hotel even gave me a bottle of wine as it was my 70th birthday
Stayed in May 2024
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