The infrequency of the shuttle buses but it was still helpful

Love the complimentary onsen

Stayed in May 2024

Beautiful setting

Stayed in May 2024

The amount of times the shuttle was offered to and from the airport was poor. Too long of gap between shuttles (I believe 2 hours), which made me book another hotel later in my trip due to this reason. Some seating for outdoors would have been nice. I'm not sure if it was due to the time of season (late April) but the weather was nice and hot and my daughter and I wanted to sit outside and enjoy the weather. I also found the treadmills could have used some lube. They were a bit squeaky.

I liked the springs near by. The staff said it was 3-5min walk but I found it was much closer. The gym was decent, unlike some places I have visited. I really enjoyed a shuttle bus going from the hotel directly to Toyko station. That was super convenient as I thought I would have to shuttle back to the airport and take a train. The cost wasn't outrageous either.

Stayed in April 2024

The hotel is getting old compared to others. The buffet dinner is not worth at all : cold food and not a great variety of foods, especially for 5000¥. Can't tell about the breakfast, we took the 6:00am shuttle to the airport and it starts at 6:30. There are not that many shuttles during the day because the hotel is not that close to anything so every trip is a minimum of 20 min (to go the the train station, the mall or the airport. You can't book a shuttle so be sure to be ready in the lobby 10min the scheduled time so you can spot the driver. We almost missed it, the receptionist had to run and stop the shuttle that just left without us.

Great if you want to experience the awesome Yurakujo Onsen, it's a place where you can spend a whole afternoon using the great indoor and outdoor bath, the sauna...but you can also play game, relax and read mangas, eat. Entrances for the Onsen are included if you book a room at the hotel. We were at the 11th floor of the hotel and the view is amazing. We booked at the last minute a room for smokers but when we arrived, the reception asked us if we wanted to change for a non-smokers room extremely quickly and for no extra charge, we greatly appreciated. The bed was comfy, we slept well. The room was bigger than any hotel in Tokyo so it was very useful for our last packing before leaving Japan. There is a fitness room an sauna in the hotel but we couldn't try it, we chose the Onsen ! There are free shuttles to and from Kensei Narita train station, aeon shopping mall and of course the Narita airport. We picked that place for our last night in Japan before our flight back he on the next day but I think it's a place worth staying for 2 or more night to enjoy the facilities, the park and of course the Onsen. There is a tennis court, a ping pong table, a bar that opens late, a 7-11 in the lobby...

Stayed in May 2024

Old Poor maintained Dirty GYM is super dirty

It has shuttle to airport and station But it is not that regular in afternoon

Stayed in May 2024

The morning breakfast was a real bonus as well as the shuttle to Tokyo station.

Stayed in May 2024

It was quite far from main places and I was depended on the shuttles, which ended a bit early

Nice staff, clean and tidy rooms and the amenities selection was great

Stayed in April 2024

Staff, locatio, Transportation and Staff

Stayed in April 2024

The bed was very comfortable. The breakfast was good, and I would recommend paying the extra with the room. Staff is very friendly. Love the coffee in the room . They gave us extra when we asked :)

Stayed in April 2024

The shuttle bus has quite limited rides in a day

I liked everything about this hotel but I am giving a rating of 9 only as we were not able to try their restaurant. These are what I liked about this hotel: 1. Free airport shuttle bus 2. Direct bus from Tokyo station (bus stop no. 3) only took 1 hour 3. Nearby shopping areas (ABC mart, Daiso, 2nd hand thrift stores, and Aeon mall) around 15min by bus 4. Nearby a very delicious ramen shop—Ramen Shop Nemoto, about 10min walk from the hotel 5. The Onsen is the best as it’s very family friendly. They have a low temp bath with rubber duckies for the kids to enjoy and the long big screen above is also amazing 6. The room, beds, bathroom is very comfortable and clean. The toiletries are luxurious plus they even included a kid’s toothbrush for my little boy which I appreciate greatly 💕 7. The cherry blossoms outside the hotel, camellia flowers, and the dancing fountain 8. The play area at the lobby 9. English speaking receptionists 10. They are very responsive to my queries 11. The 7eleven store inside the hotel

Stayed in April 2024

Not enough time to explore.

The room was great for how cheap for a 4 day stay. Having the public bath, spa, sauna, and massage was awesome, plus the vouchers, but also the restaurant and entertainment were great. And I don't understand why people rush to Tokyo city for the Cherry Blossoms, Narita has them lined up everywhere and at the hotel. The restaurant connected to the hotel was great also. The staff were very attentive to all guests, and the free shuttle helped to visit certain places. Thoroughly enjoyed my visit.

Stayed in April 2024

The hotel is quite far from the airport. around a half an hour by shuttle bus.

We stay there just one night in smoking room but the smell was ok not bad. The room is very spacious. It has complete amenities in the room. There is a shuttle bus every 2.5 hours. 7Eleven is in the lobby. It is very convenient.

Stayed in March 2024

Rooms are a little dated. Walls are very thin could hear everything the couple next door were doing. Absolutely hated the smell of smoke and cigarettes. They need a ventilator.

Loved the 2 minute walk to the Onsen Big Plus. Conveniently located to airport plus free shuttle. Loved the free shuttle to Aeon mall. Great variety of breakfast. Spacious and big room for Japan. Very friendly and helpful staff that speak English and other languages. Would stay again for an overnight when I need to be close to the Narita airport.

Stayed in April 2024

Cleanliness.

Toiletries are very good.

Stayed in April 2024

Old property, some amenities are very old, for example restroom and other areas are fitted with old equipment. Property is too far away from the airport, But they provide a shuttle bus, so it compensates. No complimentary meal.

Rooms were spacious. Property was clean and well maintained. Staff was friendly and helpful. Free airport shuttle is a very convenient service. Overall, good experience as compared to other hotels in central Tokyo.

Stayed in April 2024

The whole property seemed quite dated and old

Complementary airport shuttle and included Onsen were great. Having an indoor swimming pool was nice and the rooms were big and spacious

Stayed in March 2024

Rooms are old school, which is to be expected so not fair to complain.

Old school Japanese hotel aging as the years go by. Buffet was fun, a bit of a fascinating mix of Japanese and tourists.

Stayed in March 2024

nice and comportable

Stayed in March 2024

N/A

Staff were great, breakfast was good, and a very comfortable bed.

Stayed in March 2024

Nothing

Onsen

Stayed in March 2024

Too far from airport and airport shuttle was only every 3 hours so we couldn’t use it

Inexpensive. Clean. Great beds

Stayed in January 2024

The facilities. The rooms should be remodeled, or at list refurbished.

People, si very kind ! Place, near to the airport. The transport service, to airport and Tokyo Station.

Stayed in March 2024

It’s a little bit dated, main restaurant is a buffet which isn’t really for me.

Great hotel, comfy beds, shuttle service to the airport

Stayed in March 2024

None

Hotel near Airport. shuttle bus provided is look good.

Stayed in February 2024