the evening cover charge at the bar for guests

beautiful hotel, great rooms, really good location and wonderful staff

Stayed in May 2024

ate at the bar one evening, food was OK but not great.

excellent in all respects as a place to stay. exceptionally friendly staff, comfortable rooms, good personal care products. Laundry machines a nice surprise.

Stayed in May 2024

Would like more black teabags in room.

Perfect location. Clean and really comfortable. Good choice of breakfast menu. Staff really friendly and helpful. Woul definitely recommend.

Stayed in May 2024

Nothing

This is a fairly new hotel. Everything is spotless with gorgeous garden views. Rooms are well-stocked and options in the breakfast buffet are unbeatable. The staff are simply wonderful. Our best hotel stay in Japan for the least price.

Stayed in May 2024

The young concierge girl, was not very useful and her English is very poor.

Stayed in May 2024

Our room was facing the side of the building, and the audible walk/don't walk signals were someone annoying, though they seemed to shutoff after midnight. The garden/fountain in the middle of the courtyard is beautiful, it's a shame they don't seem to use it as more than just a visual feature.

Fantastic hotel with really friendly and attentive staff. Lots of little touches of luxury throughout the hotel and in rooms. Our room was rather large and had everything we needed for a great stay. The front desk staff were really helpful in assisting with booking local restaurants (they recommended an amazing family owned sushi restaurant a short walk away). Kanazawa is a very walkable city, and this hotel helps you take advantage with it's super central location.

Stayed in May 2024

Nothing.

Hotel staff were very friendly and helpful. Quality of breakfast buffet was excellent, while food choices were mostly Asian rather than western. Hotel is well furnished and upscale.

Stayed in May 2024

None

The hotel is beatifull

Stayed in April 2024

Nothing

Beautiful hotel with a stunning garden in the middle of it

Stayed in May 2024

The laundry facilities were inadequate. Not enough for the size of the hotel.

The rooms were good and the breakfast was excellent.

Stayed in May 2024

Nothing. Everything was wonderful

Beautiful property. Unbelievable breakfast buffet Convenient/excellent location

Stayed in May 2024

Our room had 2 double twin beds pushed together. It would have been nice to have one queen or king size bed

The hotel was located near the train station and a lot of the sightseeing attractions. We were able to walk to the famous market, gardens, castle and shrines. Staff was exceptionally friendly, welcoming and helpful. The hotel's decor was tastefully designed. So was the garden landscape. We appreciated the high quality amenities. Our room was spacious and comfortable.

Stayed in May 2024

A little regimented but mostly good

Quiet room

Stayed in May 2024

No facilities

Location , cleanliness, services

Stayed in May 2024

Nothing.

Clean. Happy. Welcoming. Centrally located. Kind.

Stayed in May 2024

A beautiful hotel, elegant and very well located. Lovely staff and an absolute pleasure to stay I Thank you to all the team.

Stayed in April 2024

Nothing

Room very comfortable, breakfast outstanding, staff very helpful, on-site parking.

Stayed in May 2024

Nothing!

Amazing breakfast, beautiful room and lovely staff!

Stayed in May 2024

Everything was to our liking

Room was spacious and comfortable. Handy having laundry facilities with live updates in your tv. Shuttle bus to & from the station was also very useful. A stones throw from the market and easy walking distance to everywhere we wanted to visit. The breakfast was lovely, lots of variety, fresh sushi, eggs & many local delicacies. Be sure to try the Kanazawa curry - doesn’t look much but it was great. Staff were very helpful & friendly.

Stayed in May 2024

Wonderful rooms. Very comfortable beds. Excellent staff - extremely helpful with queries and helping arrange local services.

Stayed in April 2024

The best breakfast buffet of our trip to Japan.

Stayed in April 2024

I couldn’t fault the hotel. The whole experience was excellent.

An extremely well presented and decorated hotel. The rooms were well appointed and spacious for Japanese hotels. We loved the carpets and the general decor of the establishment. It’s also well situated for the castle and market.

Stayed in May 2024

Bar requires an extra charge per person after 17:00. It seems the strategy is to refrain guests to use the hotelbar in the evening. The extra charge makes it rather expensive if consuming only one drink. Furthermore its difficult to reserve the inhouse restaurant as hotelguest. We did not have the chance to try. Reception staff however, is very helpful and kind in finding other reataurants nearby.

Almost perfect stay.

Stayed in April 2024

Even though the front desk staff was “ English speaking”. Their understanding of the language was not good enough to really help with reservations for dinner of a taxi. Overall though a very nice hotel

Comfortable Clean good breakfast and close to the castle and other sights.

Stayed in April 2024