No bar

The room and location

Stayed in May 2024

The noise

Location

Stayed in April 2024

It was very loud in the room due to some huge equipment right in front of the window what was also blocking the view. It was not possible to sleep in the room due to the sound of this machine. Also... when we booked the hotel it was with breakfast included. In the morning we learned that it was very, very poor breakfast in the bar area. But even this pure thing was not provided next morning as we were informed that the hotel did not have any more breakfast vouchers for us and we would be refunded for each breakfast which was 20 USD per person and $40 for two of us per. At the end of our stay we were only refunded 20 USD per breakfast. We were very disappointed!!!

Location is very central, in the French quarter. Building entry is quite nice and beautiful. Everything is very near.

Stayed in May 2024

I paid for the room through your application for $126. And later, after staying there, they charged me another amount of $138, more than through the app, and now they are trying to refund me $126 without explaining why I have to pay more than I paid through the app. And when I tried to find out why they were trying to refund me a smaller amount, no one answered, and as a result, the woman at the front desk put me on hold for 50 minutes. And every time I tried to call her back, she put me on hold. I think this is a disgusting level of customer service, we are not at school to play, and put me on hold for 50 minutes, and then put my number on hold every time.

Room is spacious , beautiful hotel , but customer service is the worst

Stayed in May 2024

In my room, the faucet in the restroom sink leaked and the faucet in the tub leaked as well.

The location. At the corner of Canal & Bourbon and was very easy to get around.

Stayed in May 2024

The bathroom toilet knob was broken

Stayed in May 2024

Room cleanliness Bedside table not cleaned behind bedside lamps Impossible to air the room - windows cannot be opened Rooms not cleaned every day Damaged furniture

Well-located hotel

Stayed in May 2024

n/a

Room was good and location was great. Staff very helpful and friendly. If you can get a room with view of Canal street good value.

Stayed in May 2024

Old facilities and internals like damaged curtains, not properly shower heads. I didn’t feel there’s a good maintenance going on. I’ve stayed there 3 nights, only had one house keeping even-though i put the sign on, on the 3rd day.

Excellent location

Stayed in May 2024

Rooms could do with an update. Shower not great. Also we booked inc breakfast and one morning the restaurant was closed and we had not been informed we couldn’t get breakfast that morning. Need to get refund.

Location was perfect for sightseeing.

Stayed in May 2024

Pool was small and overcrowded.

Great location, wonderful service. Staff is super helpful!

Stayed in May 2024

Tje Astor side hallways looks gloomy and creepy compared tp the tower side.

Love the location and the staff was helpful

Stayed in April 2024

The unexpected guess of a roach in my room

Overall beautiful hotel close to everything

Stayed in April 2024

Our room (4th floor) was really noisy from amplified music from Bourbon Street. I mean extremely loud till it stopped at 1:02am. The room was stripped down of most extras- no bottled water, no lotion or other toiletries, no robe, bare minimum bedding. I stayed here a few years ago when I would have said it was a 4 star hotel. Now I would say 3 to 3.5 at best.

Location and clean. Friendly staff.

Stayed in April 2024

Early morning Knocking, even when sign is in door.

Great location!! Close to everything, very walkable. Beautiful lobby. Room was a little outdated, but beds were comfy. Staff was accommodating and friendly. Room service knocks early even if your sign is out. Not great for late nighters! Otherwise, very enjoyable stay!!

Stayed in April 2024

Lack of cleanliness, no room service, no laundry service, room was outdated, no USB charging ports, stained carpets

Location, comfortable beds, security at night

Stayed in April 2024

Someone was smoking in the room next door. The smell came in through the connecting door. The restaurant was small

Good location and staff were friendly

Stayed in March 2024

Sink had black gunk coming up

Location easy checkin

Stayed in April 2024

Some of the staff members were extremely rude. The staff before check in needs to be fired. No customer service friendly at all. Was very rude when answering just simple questions. So rude that I almost wanted to change my location of stay. I work in customer service and that staff was unacceptable.

The location of the property was perfect. Literally on the corner of Bourbon and Canal.

Stayed in March 2024

Location

Stayed in March 2024

We were given the wrong room, plumbing was terrible, but was made whole the next day

Stayed in April 2024

Day shift clerks are fairly rude. House keeping does not replace dirty towels etc. Hose keeping do not come to your room PERIOD during you stay. I put a deposit down for valet on March 8 2024 and after calling daily as of April 8 2024 I still have not received my deposit.

The location was perfect; walking distance to everything. Valet was really good and on a timely manner. Valet attendants were super nice and respectful. Night shifts clerks really good and helpful when needing something.

Stayed in March 2024

More friendly staff / did not smile much

Location and the bar and valet service

Stayed in April 2024

We had to change rooms as the first one was very dingy and noisy.

It was a good location.

Stayed in April 2024