402 River Road, Gatlinburg, TN 37738, United States of America
#121 of 529 hotels in Gatlinburg
Guests' ChoiceBased on 3189 hotel reviews
8.2Cleanliness
8.4
Comfort
8.5
Location
9.4
Facilities
8.2
Staff
9.0
Value for money
8.3
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 11, 2024
Donna
United States of AmericaThe parking garage is so disappointing. There is not any room, when parked, you can't hardly get out of the vehicle. Your on top on the other vehicles. That was the only thing bad about staying at this location.
I liked the view and location. The room was nice and clean.
Stayed in March 2024
Reviewed: March 10, 2024
Robert
United States of AmericaBeds were hard. Parking was awful. But we made it work🙂
The view is worth the money !!!!! And the location was a plus but the view was everything we wanted to wake up to ❤️
Stayed in March 2024
Reviewed: March 10, 2024
Robert
United States of AmericaBeds were way to hard and the parking was awful but we made it work
Love love love the view absolutely beautiful and pool was great as well definitely stay again!! Our girls loved the pool
Stayed in March 2024
Reviewed: March 10, 2024
Amber
United States of AmericaThe elevators took a long time to get to you. The mirrors around the jacuzzi tub (ugh).
Fridge and microwave were included and we were able to get fresh towels anytime. The brand of shampoo, conditioner and lotion they provide smelled amazing. Staff were friendly. Breakfast was a good selection and stocked daily. Location is within walking distance of so many attractions and restaurants.
Stayed in March 2024
Reviewed: March 8, 2024
Ronald
United States of AmericaCleanliness staff always jump to our excellence breakfast was sensational from biscuits and gravy to eggs and sausage to pancakes anything you ever want at a motel
Staff was very good breakfast was excellent best I've had at a motel so far definitely will go there again
Stayed in March 2024
Reviewed: March 7, 2024
Kenneth
United States of AmericaBeds were a little hard
Clean great location
Stayed in March 2024
Reviewed: March 5, 2024
Alisha
United States of AmericaParking was tight but manageable
The room was big and clean. The pool and spa were great. The staff is very kind and helpful.
Stayed in March 2024
Reviewed: March 4, 2024
Amanda
United States of AmericaThey have 2 elevators that support 9 floors. It was 30 minute waits at some points to get on the elevators. We had a stroller so we couldn’t take the stairs. This was the only downfall. They have 2 parking floors P1 and P2, L for lobby, M for pool and then floors 4-8.
The location was perfect and the parking was great.
Stayed in March 2024
Reviewed: March 2, 2024
Christopher
United States of AmericaNext time we will definitely book a river view room instead of a pool view .We were about 10 feet above the pool on the 4th floor and it was very loud. I'm not mad at the people down there having a VERY good time. When you're backed up against a mountain, the sound has to go somewhere...unfortunately, it was right into room 416 😉 Also, the breakfast bar could use a little more variety. Maybe a potato (hash browns or taters and onions) and some fresh fruit, and definitely bacon.
Loved the location. Just about in the middle of River Rd., so you're within walking distance of all of the fun things to do. Check-in was easy and early. Lobby was very nice. Room was spacious, VERY CLEAN, with a decent sized fridge for drinks and leftovers from Underdogs Pizza. Water pressure in the shower, knocked the dirt off, so you could save on soap :) Breakfast was good and the seating area was big enough so people weren't left standing to eat. Check out was a breeze...we will definitely stay here again.
Stayed in March 2024
Reviewed: March 2, 2024
James
United States of AmericaBeautiful location
Stayed in March 2024
Reviewed: February 29, 2024
Preciousdoe
United States of AmericaThe back view
Everything love this hotel j
Stayed in February 2024
Reviewed: February 26, 2024
Jim
United States of AmericaBeds were very hard and uncomfortable
The location
Stayed in February 2024
Reviewed: February 23, 2024
Cody
United States of AmericaThe mattress in the room could use an update as you could feel the springs. The AC/heater unit in the room would run passed the desired temperature at times making it far too hot or cold.
The location was close to the main strip and other available attractions. On site parking was perfect for our needs. General areas and room were clean.
Stayed in February 2024
Reviewed: February 18, 2024
Diana
United States of AmericaI found a single bed bug on me. We had previously checked the beds and didn’t see anything. Searched again thoroughly after that and did t see any more. Took the bug to the front desk. They gave us another room and no bugs seen there so basically just one bug that could have been carried in. Slow elevators. Hot tub was not very hot.
Location was great. Staff was very nice. Breakfast was good variety.
Stayed in February 2024
Reviewed: February 17, 2024
Nathan
United States of AmericaThe hot tub wasn't very warm, and the water never got very warm.
Location amazing, rooms clean, nice staff
Stayed in February 2024
Reviewed: February 15, 2024
Nathan
United States of AmericaBeds could be more comfortable, not bad though Ice machine on our floor was broke or out for the 3 days
Location, price
Stayed in February 2024
Reviewed: February 15, 2024
Foster
United States of AmericaGreat location, everything you need was close by.
Stayed in February 2024
Reviewed: February 14, 2024
Ginger
United States of AmericaElevators were very slow..but lots of guests present
Didn't eat breakfast. Location was good for easy access to main strip
Stayed in February 2024
Reviewed: February 12, 2024
Rikia
United States of AmericaThe staff was really nice and the rooms were cleaned. I wish they would have had bacon and grits or bagels and cream cheese for breakfast. The hallways smelled like pee but everything else was fine. I would stay here again.
Stayed in February 2024
Reviewed: February 12, 2024
Ledford
United States of AmericaBeds were not great didn't sleep well at all and kids running around all night yelling thats not really there fault but it sucked
Location was great and breakfast was nice
Stayed in February 2024
Reviewed: February 11, 2024
Christine
United States of AmericaThe only thing I didn't care for was the parking garage. It was raining and there was huge puddles. The parking spots are very tight.
Very clean and comfortable. Staff was very nice. Location was perfect.
Stayed in February 2024
Reviewed: February 10, 2024
Hunter
United States of AmericaThere were too many teenagers.
Great location, view and pool area.
Stayed in February 2024
Reviewed: February 8, 2024
Heather
United States of AmericaElevators and parking
Location
Stayed in February 2024
Reviewed: February 6, 2024
Kim
United States of AmericaLong wait at elevators, rooms need more seating, one very uncomfortable chair, property needs updating. Breakfast was awful. Hard biscuits, powder eggs, bland gravy etc
Location, indoor/outdoor pool, 2 hot tubs
Stayed in February 2024
Reviewed: February 5, 2024
Vickie
United States of AmericaEverything was good until Friday night our floor had a lot of kids on it. They was loud up until the night.
It was close to everything.
Stayed in February 2024
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