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  5. Reviews of Edgewater Hotel and Conference Center

Reviews of Edgewater Hotel and Conference Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

402 River Road, Gatlinburg, TN 37738, United States of America

#121 of 529 hotels in Gatlinburg

Guests' Choice

Review Score

Based on 3189 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    9.4

  • Facilities

    8.2

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: March 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The parking garage is so disappointing. There is not any room, when parked, you can't hardly get out of the vehicle. Your on top on the other vehicles. That was the only thing bad about staying at this location.

    I liked the view and location. The room was nice and clean.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Beds were hard. Parking was awful. But we made it work🙂

    The view is worth the money !!!!! And the location was a plus but the view was everything we wanted to wake up to ❤️

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Beds were way to hard and the parking was awful but we made it work

    Love love love the view absolutely beautiful and pool was great as well definitely stay again!! Our girls loved the pool

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    For the cost, Edgewater was a perfect place for a simple getaway.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The elevators took a long time to get to you. The mirrors around the jacuzzi tub (ugh).

    Fridge and microwave were included and we were able to get fresh towels anytime. The brand of shampoo, conditioner and lotion they provide smelled amazing. Staff were friendly. Breakfast was a good selection and stocked daily. Location is within walking distance of so many attractions and restaurants.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Cleanliness staff always jump to our excellence breakfast was sensational from biscuits and gravy to eggs and sausage to pancakes anything you ever want at a motel

    Staff was very good breakfast was excellent best I've had at a motel so far definitely will go there again

    Stayed in March 2024

  • Reviewed: March 7, 2024

    9.0
    Staff was very friendly and helpful. Excellent location in Gatlinburg.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Beds were a little hard

    Clean great location

    Stayed in March 2024

  • Reviewed: March 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking was tight but manageable

    The room was big and clean. The pool and spa were great. The staff is very kind and helpful.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Overall, it was a nice stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They have 2 elevators that support 9 floors. It was 30 minute waits at some points to get on the elevators. We had a stroller so we couldn’t take the stairs. This was the only downfall. They have 2 parking floors P1 and P2, L for lobby, M for pool and then floors 4-8.

    The location was perfect and the parking was great.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    8.0
    Our 1st time, won't be our last!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Next time we will definitely book a river view room instead of a pool view .We were about 10 feet above the pool on the 4th floor and it was very loud. I'm not mad at the people down there having a VERY good time. When you're backed up against a mountain, the sound has to go somewhere...unfortunately, it was right into room 416 😉 Also, the breakfast bar could use a little more variety. Maybe a potato (hash browns or taters and onions) and some fresh fruit, and definitely bacon.

    Loved the location. Just about in the middle of River Rd., so you're within walking distance of all of the fun things to do. Check-in was easy and early. Lobby was very nice. Room was spacious, VERY CLEAN, with a decent sized fridge for drinks and leftovers from Underdogs Pizza. Water pressure in the shower, knocked the dirt off, so you could save on soap :) Breakfast was good and the seating area was big enough so people weren't left standing to eat. Check out was a breeze...we will definitely stay here again.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautiful location

    Stayed in March 2024

  • Reviewed: February 29, 2024

    9.0
    Awesome
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The back view

    Everything love this hotel j

    Stayed in February 2024

  • Reviewed: February 26, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Hot Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds were very hard and uncomfortable

    The location

    Stayed in February 2024

  • Reviewed: February 23, 2024

    8.0
    Great location and awesome staff!
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The mattress in the room could use an update as you could feel the springs. The AC/heater unit in the room would run passed the desired temperature at times making it far too hot or cold.

    The location was close to the main strip and other available attractions. On site parking was perfect for our needs. General areas and room were clean.

    Stayed in February 2024

  • Reviewed: February 18, 2024

    8.0
    Enjoyable for a couple of nights.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I found a single bed bug on me. We had previously checked the beds and didn’t see anything. Searched again thoroughly after that and did t see any more. Took the bug to the front desk. They gave us another room and no bugs seen there so basically just one bug that could have been carried in. Slow elevators. Hot tub was not very hot.

    Location was great. Staff was very nice. Breakfast was good variety.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    8.0
    Great location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The hot tub wasn't very warm, and the water never got very warm.

    Location amazing, rooms clean, nice staff

    Stayed in February 2024

  • Reviewed: February 15, 2024

    9.0
    Overall great stay
    • Leisure trip
    • Family with young children
    • King Room - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Beds could be more comfortable, not bad though Ice machine on our floor was broke or out for the 3 days

    Location, price

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location, everything you need was close by.

    Stayed in February 2024

  • Reviewed: February 14, 2024

    8.0
    Very good. Friendly atmosphere.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Elevators were very slow..but lots of guests present

    Didn't eat breakfast. Location was good for easy access to main strip

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was really nice and the rooms were cleaned. I wish they would have had bacon and grits or bagels and cream cheese for breakfast. The hallways smelled like pee but everything else was fine. I would stay here again.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds were not great didn't sleep well at all and kids running around all night yelling thats not really there fault but it sucked

    Location was great and breakfast was nice

    Stayed in February 2024

  • Reviewed: February 11, 2024

    9.0
    Wonderful
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing I didn't care for was the parking garage. It was raining and there was huge puddles. The parking spots are very tight.

    Very clean and comfortable. Staff was very nice. Location was perfect.

    Stayed in February 2024

  • Reviewed: February 10, 2024

    8.0
    Family trip. Teens overcrowded all common areas, but still a wonderful stay! :)
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There were too many teenagers.

    Great location, view and pool area.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    7.0
    Great location but the parking is really tight!! And the elevators are crazy slow
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Elevators and parking

    Location

    Stayed in February 2024

  • Reviewed: February 6, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Long wait at elevators, rooms need more seating, one very uncomfortable chair, property needs updating. Breakfast was awful. Hard biscuits, powder eggs, bland gravy etc

    Location, indoor/outdoor pool, 2 hot tubs

    Stayed in February 2024

  • Reviewed: February 5, 2024

    8.0
    It was nice and relaxing
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was good until Friday night our floor had a lot of kids on it. They was loud up until the night.

    It was close to everything.

    Stayed in February 2024

Showing 76 - 100

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