330 West 40th Street, Hell's Kitchen, New York, NY 10018, United States
#209 of 418 hotels in New York
Guests' ChoiceBased on 2435 hotel reviews
8.1Cleanliness
8.3
Comfort
8.3
Location
9.0
Facilities
8.0
Staff
9.0
Value for money
7.9
Free WiFi
8.7
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End of dialog contentReviewed: 14 January 2024
Richmond
PhilippinesAll the staff at the front desk has a positive attitude ive stayed in two other hotels within the same month along this location and they were gloomy as hell! The people here in Fairfield are a delight, especiqlly Keren!
Stayed in January 2024
Reviewed: 14 January 2024
Thorne
IrelandBreakfast. Rooms not serviced
Location
Stayed in January 2024
Reviewed: 13 January 2024
Soledad
United KingdomThe only thing it was the size of the room, it was a bit smaller for 4 people.
The people were lovely at the restaurant and all the receptionist. They were very helpful and kind with my family.
Stayed in January 2024
Reviewed: 13 January 2024
Adjaratou
SenegalThis hotel is fantastic and the staff is very kind. I liked it. Also the breakfast is very good. Thank you
Stayed in January 2024
Reviewed: 13 January 2024
Andrea
NetherlandsThe breakfast hall is too small
The position is perfect. Staff was very kind. At breakfast they encourage you to take away food.
Stayed in January 2024
Reviewed: 12 January 2024
Sharon
United StatesThe heating in the room was crazy!! It was sooooo warm, we had to turn the unit off at night to be comfortable! Otherwise we had it turned to the lower it would go.
great location for where we were going to see broadway shows!!
Stayed in January 2024
Reviewed: 12 January 2024
Catherine
New ZealandStill waiting for the nightly bond charge back and it’s been 5 days now, also no mention of this on any of the 2 receipts they send out when you check out so I think I will have to contact them.
Good location
Stayed in January 2024
Reviewed: 10 January 2024
Ivana
United Stateslonger time to wait for elevators
free breakfast
Stayed in December 2023
Reviewed: 9 January 2024
Carrie-anne
United KingdomSometimes long wait for the elevator
Comfortable room, good location
Stayed in January 2024
Reviewed: 1 January 2024
Virendra
IndiaThere can be a few more vegetarian options.
All was great location, rooms, staff, everything.
Stayed in December 2023
Reviewed: 31 December 2023
Dhivek
United KingdomLifts sometimes a bit slow.
Room was a good sized with an adequate en suite. We had the city room on the 30th floor and the view was pretty good. Comfy bed, safe in room. Maids cleaned the room every other day as per our request. Breakfast was a buffet, some more options would have been good but it was adequate. (Scrambled eggs, toast, sausages, cereals yoghurt). Many thanks to Teresa and Diomarys who attended to us at breakfast time always finding us a table quickly and with a smile. Decent gym in terms of a hotel gym. Location of hotel was good, about a 10min walk to Times Square. Nearest subway was the Port Authority station about a 5min walk away.
Stayed in December 2023
Reviewed: 27 December 2023
Роксолана
UkraineFrom the minuses, I can name only a small selection for breakfast and a small room for such a number of people .
the location of the hotel is extremely convenient, the staff in the kitchen is extremely pleasant, the rooms are nice and clean, but there is no drinking water in the room.
Stayed in December 2023
Reviewed: 25 December 2023
Gerry
United Stateselevator wait
good price
Stayed in November 2023
Reviewed: 24 December 2023
Bexfield28
United KingdomBreakfast room could be a bit too busy at times
Lovely helpful hotel staff. Nothing was too much trouble.
Stayed in December 2023
Reviewed: 22 December 2023
Teresa
United StatesValet Parking service was delayed for an hour!
Stayed in December 2023
Reviewed: 9 December 2023
Vuth
CambodiaLocation, close to everything
Stayed in November 2023
Reviewed: 9 December 2023
Kwathi
United KingdomRoom didn't provide mineral water
Central
Stayed in December 2023
Reviewed: 8 December 2023
Cristina
IrelandLifts were slow
Our rooms were very comfortable. The staff were very helpful and the breakfast staff were amazing.
Stayed in December 2023
Reviewed: 4 December 2023
Helen
United KingdomThe staff were wonderfully and the location was great
Stayed in December 2023
Reviewed: 1 December 2023
Lyna
BrazilThe water of the bathtub did not drain well.
I arrived too early for the check-in and I could eat the breakfast, use the restroom and storage my luggage. The hotel is really close to the Port Authority Terminal, subway, stores, supermarket, etc. Tereza and her team from the breakfast service are the best, really welcome the guests, give us attention and sympathy. The hotel does not charge for receiving packages.
Stayed in November 2023
Reviewed: 25 November 2023
Gerhard
Czech RepublicBreakfest
Location, size of room,
Stayed in November 2023
Reviewed: 24 November 2023
Heidemarie
AustriaMusic was to loud and fan very high.
Staff was very friendly, variety of buffet was excellent. Brown bags were distributed so you could take fruits or bagel with you.
Stayed in November 2023
Reviewed: 21 November 2023
Diogo
PortugalThe location is perfect because it's near the time square, and it's on the opposite side of the metro station. All the staff was amazing, specially the staff from the breakfasts, all of them were very kind with us.
Stayed in September 2023
Reviewed: 20 November 2023
Donna
United StatesIt was a bit further from theater district but only because the weather turned cold and it seemed like a longer walk . 15-20 minutes to theater walking
Price was good for the area
Stayed in November 2023
Reviewed: 19 November 2023
Olufemi
NigeriaDry breakfast no much options like fries, omelets etc
Cleanliness
Stayed in November 2023
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