For some reason, they gave me a connecting room and all night long, there was a weird noice that sounded like a dripping water noice, which made my stay uncomfortable! Also, there was no barrier or measure in place (only a floor towel which could not do the job) for preventing water from wetting the bathroom floors after showering.

Location was very convenient to Lincoln Center/Columbus circle, where I was attending a jazz festival so that was a plus! The bed was comfortable and room looked clean.

Stayed in January 2024

N/A

Comfortable, clean & super convenient. Room was a good size & location was perfect. Staff were friendly.

Stayed in February 2024

The pictures shown on booking are unfortunately not realistic and the lady at the reception was very rude. She literally runes our day whenever we need something form her

Location is really great 5min from the town square

Stayed in December 2023

Our room was directly next to another door down a small corridor - the people in said room woke us up so many times shutting the door late at night! This was definitely due to the layout of the rooms rather than the people being noisy.

Great location - a short walk from Times Square and Central Park. Very near subway too. Clean and fairly modern rooms with a smart TV.

Stayed in February 2024

I've stayed in several Hilton Garden Inn hotels in the US and Canada and this was the worst. It was super expensive (near Xmas so no surprise there) and the decor was in desperate need of a refresh. The staff didn't seem to care too much and the tiny lobby was always very crowded with people waiting for the lift/elevator. Didn't have breakfast as there were cheaper and nicer options elsewhere. That's New York for you!

Location was good for Central Park. Hilton chain is predictable so you know roughly what you're getting.

Stayed in December 2023

rooms need refurbishment, breakfast only in a neighboring restaurant with limited meal choice (please be aware of tips for staff!), fees for luggage storage (only two pieces per room are free of charge), you might find better options for money you pay

Good location, comfortable rooms, city view

Stayed in January 2024

The first room I was given was on a floor with the generator by it and I had to request to move as there was a loud humming noise I could hear from my room. The elevators are very slow indeed and very run down.

Great location, my room was high up and I couldn’t hear traffic noise very much.

Stayed in January 2024

No mention of 100 dollars a night deposit

Decent room

Stayed in January 2024

Friendly and helpful staff, nice room, perfect location.

Stayed in February 2024

No hot water in the shower...mattress comfort

Great location for entertainment and restaurants.

Stayed in February 2024

The bed was unbelievably comfy, best I've ever stayed in. The room was very clean and well looked after and the staff were very friendly and accommodating. The location was perfect for exploring New York on foot or by public transport. I will definitely stay here again

Stayed in February 2024

Rooms are very small

Location was amazing

Stayed in February 2024

The room was next to the elevator. Noisy room, from elevator, air conditioner and leaky toilet. The smoke detector kept flashing light, which kept us awake during the night!

Location

Stayed in February 2024

When we arrived at the hotel they told us that there was no reservation having our name! We had to contact Booking.com and it took 1 hour to convince the hotel staff. Booking.com called the hotel and the hotel staff was just ignoring the calls, until I told them to please answer. They wanted to have us book another room for a much higher price! So be careful! Call the hotel in advance and keep the Booking.com reservation numbers always with you!

Very very central position, great view (we had a room with view), housekeeping every other day

Stayed in January 2024

I would have appreciated daily room cleaning, rather than only once every other day. After a long day visiting the sites of New York, it would have been nice to come back to a made up room. Also, I had slight issues getting hot water from the shower head.

Excellent location which was close to Times Square, Broadway theatres and other famous landmarks. It was also very well connected with public transport links and the room was very well equipped with everything I needed.

Stayed in February 2024

Great location, nice staff rooms good size

Stayed in January 2024

Perfect location to walk to many nearby attractions. Room had a great view.

Stayed in February 2024

$100 per night hold for incidentals … seems excessive.

Friendly staff. Great breakfast with very friendly and efficient waiters. Great location.

Stayed in February 2024

Guest service and front desk is quite slow. Also it can be a coffe or tea service will be nice.

I lile the housekeeping service and the room was well designed. Coffe machine and the mocrowave we use it.

Stayed in February 2024

Common areas were not clean and 2 elevators only (of which one was out of services) for 34 floors are definitely inadequate. Would definitely expect more for that price.

Convenient location, cozy room

Stayed in February 2024

Location was perfect and the hotel was very clean.

Stayed in February 2024

Staff coordination is not satisfied.

Facilities and location

Stayed in February 2024

No airport transfer service, No bath

Stayed in January 2024

Staffs were rude, room is aging and has smelt, and the most important is no one made up my room because I left my room at 2pm. They supposed to do it during 9-11am.

Stayed in February 2024

Noisy air conditioning/heating

Good bed and tv

Stayed in February 2024