Everything was very good as expected from a Hyatt... HOWEVER, 1 room with two beds was specifically ordered. When arriving at 9pm, hotel informed me that there were no rooms with 2 normal beds of any size available...full + rollaway was closest. After a quiet but heated conversation with manager, she told me that no rooms are guaranteed when booked with a 3rd party vendor.... IF this is true and buried in the fine print legalese, Bookings needs to say that straight out in full view next to the bed selection line! I was forced to just live with the single bed room for 2 people.

Very nice (cashless) hotel with good employees. They do not accept legal US tender for any transactions except for tips....THEN cash is ok. Even IF this is legal it is an overtly political move.

Stayed in May 2024

Overall it was a solid stay.

Stayed in May 2024

No parking on sight except valet.

Nice hotel. Walking distance to many places.

Stayed in May 2024

The tub drained very slowly. While taking a shower water accumulated up to my ankles. It made me uncomfortable because many others have used the tub.

Location, location, location! Access to good food and the beds were VERY comfortable.

Stayed in May 2024

It was like following a maze to get from the elevator to my room.that I didn’t like

Stayed in May 2024

This review has been hidden because it doesn't meet our guidelines.

Live TV did not work. A little tough with kids

Staff was very friendly and helpful.

Stayed in May 2024

Full service staff! They were so friendly. The kids enjoyed the Easter Bunny in the lobby when we went down for breakfast on Easter Sunday.

Stayed in March 2024

Loud construction on escalators. Window leaked on rainy day

Location

Stayed in March 2024

I thought we book a room with an arch view and we could see the arch but it was not what I was expecting. Also Parking was a little worry some because we don't the area and we didn't know where the best place would be for overnight.

The parking was full so we had to park down the street. The room was nice but a little bare. The location was perfect to the stadium made walking there a breeze. We paid extra for the arch view and it was ok but not what we had expected.

Stayed in March 2024

Proximity to the national park.

Stayed in April 2024

• It wasn't very clean

• This may be the only hotel in St Louis with a good view of the Gateway Arch - that's why I chose it. Upgrade to an arch view room - it's worth it to see that magnificent monument every time you look out the window! • Right by the Gateway Arch and within a 5 minute walk of the baseball stadium and restaurants.

Stayed in April 2024

We got two rooms and they put us on separate floors. The place was a maze, so you couldn’t just take stairs to the next floor. The place was full/busy so you had to wait ten-twenty minutes for the elevator. The valet was a complete disaster coming and going. There was no other parking choice. Took 20 minutes to get a server to notice you as well.

Location, clean, comfortable

Stayed in March 2024

Site said free parking, and we had to pay to park. No free breakfast or coffee. Paid for "upgrade" to corner room, that was not the corner. NO view of arch.

Great location. Clean. Close proximity to shopping and restaurants. Large rooms. Safe area.

Stayed in March 2024

Construction made it hard to eat breakfast so we left but that’s just minor

Beautiful location, secured parking and the view from our room

Stayed in April 2024

I got charged a deposit, I dont believe has been refunded yet.

Close too where I wanted to go.

Stayed in March 2024

Unloading and parking was a little bit of a cluster. But we came right at check in time. There was a home hockey game and a volleyball tournament~ which explained a lot... There were people everywhere. We did use the parking garage down the street ($25) as opposed to valet. That was a great spot. We like having access to our car. The hotel room was a little outdated but that didn't bother us too much. We would stay again!

Location! It was close to the Gateway Arch and that is why we were in STL. We were able to see it night walking back from dinner and then again at sunrise over the river. We had a 9am tram ride and that made it easy!!! We like being able to walk a few blocks to the Baseball Village.

Stayed in March 2024

I wish the vending machines would've been stocked. And parking was an interesting endeavor.

Beds were very comfortable and check in and check out was quick and simple.

Stayed in March 2024

Very brillant

Stayed in April 2024

No pool or hot tub, no complimentary breakfast.

Stayed in March 2024

I didn't have breakfast but I'll try it on my next trip

Stayed in March 2024

Small beds

Clean, friendly, good location with events.

Stayed in March 2024

We weren’t told about the $75 per room deposit so we had $150 taken out of us and we didn’t have much money to spend while we were up there. The hotel said it would only be $375. That was the one thing that made our trip bad. Homeless everywhere made me sad

I like the city!

Stayed in March 2024

Self parking was already full, so had to pay for valet. Pretty sure, it's always full regardless, so don't say you have self parking when u dont!!!!!! 25 dollars per person for breakfast each day. This should be included with hotel stay. Say will bring food to room if order from restaurant but wouldn't....

Location and clean

Stayed in March 2024