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  5. Reviews of Hyatt Regency Saint Louis at The Arch

Reviews of Hyatt Regency Saint Louis at The Arch 4 stars

315 Chestnut Street, Downtown St. Louis, Saint Louis, MO 63102, United States

#37 of 80 hotels in Saint Louis

Guests' Choice

Review score

Based on 3408 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 28 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel had an older looking feel about the carpet and hallways. Room was substantially set ways away from elevator.

    Location. View of the arch was nice.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - High Floor
    • Stayed 1 night

    Nothing

    I loved the location.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Elevators were not all working so always a long wait

    Location

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Love the stay, view and the staff was excellent
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Price of Parking!

    Location and the view

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - High Floor
    • Stayed 2 nights
    • Submitted via mobile

    Price

    The room has a perfect view of the Arch

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    The hotel is nice. We have stayed here many times before, I would recommond it.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The room location was all the way at the end of the hall, a nice little walk from the elevators, and my view was right on top of the roof on the 7th floor. But I don't hold that against the hotel. Someone has to have that room.

    The room was comfortable, and parking was convenient. The location is great right across from the Arch.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights

    The hotel is right across the street from the Arch. Parking is expensive but accessible. Busch stadium is a walk away.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - High Floor
    • Stayed 1 night
    • Submitted via mobile

    The valet parking was a mess, but I believe it was due to the high volume at the time of check in and early deptartures

    Easy check in, and beautiful views! We felt safe while we were there.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    8.0
    Review of Hyatt at St. Louis arch
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Everything was very good as expected from a Hyatt... HOWEVER, 1 room with two beds was specifically ordered. When arriving at 9pm, hotel informed me that there were no rooms with 2 normal beds of any size available...full + rollaway was closest. After a quiet but heated conversation with manager, she told me that no rooms are guaranteed when booked with a 3rd party vendor.... IF this is true and buried in the fine print legalese, Bookings needs to say that straight out in full view next to the bed selection line! I was forced to just live with the single bed room for 2 people.

    Very nice (cashless) hotel with good employees. They do not accept legal US tender for any transactions except for tips....THEN cash is ok. Even IF this is legal it is an overtly political move.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 2 nights
    • Submitted via mobile

    Overall it was a solid stay.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No parking on sight except valet.

    Nice hotel. Walking distance to many places.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    It’s a beautiful property with a great location. Just needs some repairs, I can’t imagine no one has mentioned the tub i
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The tub drained very slowly. While taking a shower water accumulated up to my ankles. It made me uncomfortable because many others have used the tub.

    Location, location, location! Access to good food and the beds were VERY comfortable.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Ok
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    It was like following a maze to get from the elevator to my room.that I didn’t like

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - High Floor
    • Stayed 1 night
    • Submitted via mobile

    Live TV did not work. A little tough with kids

    Staff was very friendly and helpful.

    Stayed in May 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Full service staff! They were so friendly. The kids enjoyed the Easter Bunny in the lobby when we went down for breakfast on Easter Sunday.

    Stayed in March 2024

  • Reviewed: 23 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Loud construction on escalators. Window leaked on rainy day

    Location

    Stayed in March 2024

  • Reviewed: 18 April 2024

    8.0
    The hotel was great the arch was super fun and getting to the stadium was easy and walkable.
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 1 night

    I thought we book a room with an arch view and we could see the arch but it was not what I was expecting. Also Parking was a little worry some because we don't the area and we didn't know where the best place would be for overnight.

    The parking was full so we had to park down the street. The room was nice but a little bare. The location was perfect to the stadium made walking there a breeze. We paid extra for the arch view and it was ok but not what we had expected.

    Stayed in March 2024

  • Reviewed: 15 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Proximity to the national park.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Location great. Quality of stay - not so much!
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 2 nights

    • It wasn't very clean

    • This may be the only hotel in St Louis with a good view of the Gateway Arch - that's why I chose it. Upgrade to an arch view room - it's worth it to see that magnificent monument every time you look out the window! • Right by the Gateway Arch and within a 5 minute walk of the baseball stadium and restaurants.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    It was comfortable, but way too busy; inefficient for the amount of people they were hosting.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    We got two rooms and they put us on separate floors. The place was a maze, so you couldn’t just take stairs to the next floor. The place was full/busy so you had to wait ten-twenty minutes for the elevator. The valet was a complete disaster coming and going. There was no other parking choice. Took 20 minutes to get a server to notice you as well.

    Location, clean, comfortable

    Stayed in March 2024

  • Reviewed: 11 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 2 nights

    Site said free parking, and we had to pay to park. No free breakfast or coffee. Paid for "upgrade" to corner room, that was not the corner. NO view of arch.

    Great location. Clean. Close proximity to shopping and restaurants. Large rooms. Safe area.

    Stayed in March 2024

  • Reviewed: 10 April 2024

    9.0
    Adventures awaited us and this was the perfect stop
    • Leisure trip
    • Couple
    • King Room - High Floor
    • Stayed 1 night
    • Submitted via mobile

    Construction made it hard to eat breakfast so we left but that’s just minor

    Beautiful location, secured parking and the view from our room

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    I got charged a deposit, I dont believe has been refunded yet.

    Close too where I wanted to go.

    Stayed in March 2024

Showing 1 – 25

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