Staff aren’t very accommodating, although they are nice about not being very accommodating

Cute room, nice hotel, great location

Stayed in December 2022

Heating system needs an upgrade - hot water took forever.

One day of the best locations, with parking.

Stayed in February 2023

Room was a little outdated. No elevator to bring luggage up.

The location is the best.

Stayed in January 2023

Very odd situation…the power went out for several hours during a storm. I totally understand that this was not the fault of the hotel, but there was absolutely no one at the front desk (evening) or anywhere in the vicinity for over an hour during this. So odd. After several hours the power came on. The next morning after breakfast our electronic key did not work (presumably due to earlier power outage). We went to the front desk to report this and the snarky lady at the front desk told me I did not know how to use the electronic key. Well … after 2 trips by the maintenance man and us sitting around the lobby for 1/2 an hour, we finally got back into the room. You’d think they could have offered us a cup of coffee or something at their restaurant in house….but nothing. Not even an apology.

Great location.

Stayed in January 2023

great location, nice restaurant and coffee shop

Stayed in December 2022

Although the staff was friendly, still a bit impersonal.

Historic but not rundown charm. Attentive staff, and just a few steps from all Carmel has to offer.

Stayed in November 2022

The location is wonderful and the historic atmosphere is interesting.

Stayed in January 2023

Our bath tub looked worn, and there was quite a lot of noise from the street late in the evening when the restaurant in the same building closed, disposing bottles. Also, there was no elevator, and the corridors are narrow, which made it a bit tricky to carry luggage to our room on the second floor. Car parking is included, but the number of spots are limited, which is inconvenient. Street parking is also limited, and zoned.

The location is excellent, right in the middle of town and also close to the beach. The interior decoration of the place was in general pleasant, in keeping with classic resort inn styles. The entirely red lobby does pop.

Stayed in December 2022

Just the Wi-Fi situation.

I love the location, the view, the staff, but the parking can be dicey, and the Wi-Fi is horrific. I was not able to work consistently due to spotty Wi-Fi connection, otherwise I would’ve stayed longer.

Stayed in December 2022

the heater in the room was broken and wouldn't turn off. made the room uncomfortable.

it's in the middle of town. close to everything.

Stayed in December 2022

I could hear the person snoring next door. I was totally unprepared to carry my heavy luggage up four flights of stairs. I have never been in Hotel in the US without an elevator or some kind of assistance. This was very difficult

Quaint and historic in a great location

Stayed in December 2022

no safe in room

location and aesthetics. the beds were amazingly comfortable.

Stayed in December 2022

climbing the stairs with luggage. would have liked a safe

location, aesthetics and comfortable beds. quiet location too

Stayed in December 2022

Parking is not sufficient for number of guests and this was not explained Also there is no coffee or hot water facility to make tea in the room. It is a small thing but makes a big difference as the queues for the coffee shops locally are long and it would be nice to have a cup of tea before bed

We loved the hotel and the room. Front desk staff were very friendly and helpful

Stayed in November 2022

stiff pillows, no elevator,shower in our room was terrible, sprinkles everything but you. It was impossible to shower. Free parking is limited. Street parking is two hours and then you have to re park.

location, views, bottle of water in the room, didn’t have a chance to use anything else.

Stayed in November 2022

Everything…..it just a wonderful place

Carmel by the Sea is a wonderful/beautiful place to visit

Stayed in November 2022

room did not quite match advertised picture

location,

Stayed in October 2022

Like all hotels, staff seems to be limited. While not that inconvenient, housekeeping was limited to only at checkout not during our 3 night stay. Another casualty of the times was that the lovely complimentary buffet breakfast was no longer offered with breakfast now being strictly a la carte.

We requested a lower floor level room which we were told originally would not be available. However at check in we were told we had a room on the 1st floor. As my wife is somewhat disabled this was very welcome. The reception staff could not have been nicer.

Stayed in October 2022

Ice buckets in room but no ice machines. Rooms are small and outdated.

Location and staff were wonderful

Stayed in October 2022

Room (with two beds as requested) was up four flights of stairs/no elevator

Great location, excellent service, very helpful, very clean

Stayed in October 2022

The room wasn't fully ready when we had already checked in. The cleaning lady was still in the room when we arrived. We had to wait for about 15 minutes outside which was a bit awkward.

It has the best location. Right in the heart of the small city.

Stayed in October 2022

We stayed in the noisiest room of all the rooms we ever stayed in anywhere in the world. It felt like delivery trucks drove right into your room at 5 AM. Also garbage trucks between 6.30 and 7.30 AM backed up to just below our room window. Every morning we got startled by a truck very early in the morning. And cars that were parked along the street right underneath our window sometimes left with a lot of bravado and revving. Not much proper night rest for us for a village which is actually really quiet and peaceful. We may have gotten the noisiest room because we didn't book directly but through a booking channel. Breakfast is also not complementary if you didn't book directly.

The property is beautiful with lots of atmosphere. We liked the quirky, old style interior and the location is fantastic. There is a reasonable amount of parking depending on the time of day and period of the week/year.

Stayed in September 2022

Breakfast and dinner were excellent. Dining room was beautiful and wait staff exceptionally friendly.

Stayed in October 2022

rooms are nice but they’re rather dated as the building is old, especially the bathroom. No air con and the fan didn’t work so it was a hot night, thankfully it was October, maybe wouldn’t be good in summer.

really nice friendly staff, went above and beyond for us and a perfect central location - your in the centre of town and walkable to the beach.

Stayed in October 2022

Our room was not a good location facing onto a back area. We would have welcomed a better view.

Mostly the attention and alertness of the staff regarding our booking which was duplicated by an un-known party (scam) and detected by the folks at the front desk. Dinner in the adjoining Il Fornino was easy after a long day of walking and was superb.

Stayed in September 2022