The facility could have been cleaner

Stayed in May 2024

The food in the Soho restaurant was not very good.

Perfect location for Pirates games. Breakfast was good.

Stayed in May 2024

Parking is apparently not guaranteed. We wanted to leave at about 9:00 for a brief outing. We were told by the front desk staff that they couldn’t guarantee we would have a spot when we returned. She told us we could park in a certain garage down the street and they would reimburse us in the morning. We decided to risk it. There were no spots when we returned an hour later. After discussing it, we made last attempt and found a car hesitantly leaving their spot. No parking in a room that expensive, is unacceptable. In the morning, around 9:00 a.m. we had no hot water. I have no idea how a hotel that large can run out of hot water.

Being across from PNC Park was extremely convenient. The housekeeping staff deserves to be recognized. The room was exceptionally clean!

Stayed in April 2024

The loud guests in the next room and the ice machine was not working.

The breakfast was delicious but was extremely busy...had to wait for awhile. The location was perfect. The heated pool was fantastic and it was very clean.

Stayed in April 2024

Checkin was usual. Staff not pleasant

Rooms were updated and very nice. Location was literally next door to Pirates Stadium

Stayed in April 2024

Parking is extra

Location is perfect! One block from the Warhol museum and all attractions in Pittsburgh.

Stayed in April 2024

Parking was not great

Location, cleanliness

Stayed in March 2024

Front desk employee was rude because I was a little early for check in. No regular coffee in my room. Only Decaf.

Location and clean

Stayed in March 2024

Access to parking and check in is cramped if it's busy. My room was obviously near the restaurant kitchen vent because my room smelled of cooking meat. Could be good or bad depending on your disposition.

Great spot to stay for North Shore or downtown events. Not the cheapest or most expensive option. Room quality meets expectations.

Stayed in March 2024

I was admitted to the hospital had to cut my trip early

Everything

Stayed in March 2024

Parking was a bit pricey.

Enjoyed the free breakfast. Location was close to why we were there. Loved the later check out.

Stayed in February 2024

Room was not cleaned the next day…

Wasn’t aware that we had to pay for overnight parking as a guest

Stayed in December 2023

Poor lighting. Microwave was dirty.

Friendly staff. Great location.

Stayed in December 2023

Close to the stadium

Stayed in December 2023

The water in the tub ran constantly, and there was no hot water in the shower.

Staff was wonderful, especially the lovely caring ladies serving breakfast!

Stayed in November 2023

Room was dirty underneath the desk look like cookie pieces, gum stuck to sink vanity and the bathroom floor and walls had something all over them !

Size of the room!

Stayed in November 2023

Some updates are needed, there was a stain on the carpet, the sink was soaking wet when we arrived and it had dripped onto the carpet-which was annoying. Need more light by the sink.

Good location for baseball/football. Lots of bars/restaurants around. Room was clean and spacious. Bed was comfortable.

Stayed in November 2023

Communication was not the best. I called to see if we could check-in an hour early (as requested prior) and was put on hold, then got hung up on, without someone coming back after 5 minutes on hold. So, we went there and was told to wait until 4. Then, we were actually were not able to get in until 4:30 due to being locked out of our room because the key pad wasn’t working and had to get moved. Also, phone system wasn’t working.

Affordable, decor, shuttle, on-site bar, and location

Stayed in October 2023

We forgot our swimsuits 😂

The hotel was amazing. Staff very friendly and helpful. Room was perfect. Breakfast was delicious. Easy to get to area around city and attractions. Would recommend, bonus… the restaurant in the hotel SoHo was fun and great atmosphere!!

Stayed in October 2023

Front desk wasn't very welcoming. trash in room

location to stadium and restaurant. Easy to get too. Room was spacious and the bed was comfortable.

Stayed in September 2023

The staff at the front desk was really disrespectful had a very bad attitude

The location was great All around really nice

Stayed in August 2023

found smashed candy on the floor in my room when I went in.

location and pool

Stayed in September 2023

Several of the lights on our room did not work.

I liked the variety of breakfast foods offered and the fact that they served breakfast later than 9 o'clock. The shuttle to attractions within 3 miles was wonderful.

Stayed in September 2023

They overbooked and stuck me and my friend in a room with one king bed. Their solution was only to comp parking

Location was perfect

Stayed in August 2023