Warrington Road, Hoole, Chester, CH2 3PD, United Kingdom
#23 of 33 hotels in Chester
Guests' ChoiceBased on 4388 hotel reviews
8.2Cleanliness
8.7
Comfort
8.8
Location
8.8
Facilities
8.5
Staff
8.8
Value for money
7.8
Free WiFi
8.4
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End of dialog contentReviewed: 15 May 2024
Rachel
United KingdomToo far away from town Center
Nice modern hotel
Stayed in May 2024
Reviewed: 14 May 2024
Richard
United KingdomDissapointed there was a charge for the Spa when it's advertised as Hotel Spa. Can understand paying for treatments but not just to use the facilities. The website didn't explain that.
Stayed in May 2024
Reviewed: 11 May 2024
Diane
United KingdomSprings in mattress are very uncomfortable but everything else was perfect Fire alarm went off at 6:30am- but sure that was a one off
Location Clean Quiet- no noise from guests Amazing spacious suite, with everything you could want Room service was great Lovely outdoor areas and nice bar Staff very thoughtful and helpful Plenty of parking
Stayed in May 2024
Reviewed: 10 May 2024
Fishwick
United KingdomCharging staying guests extra to use the pool. Drinks being to pricey in the hotel.
Lovely hotel. Definitely stay again.
Stayed in May 2024
Reviewed: 10 May 2024
David
United KingdomJust nice
Stayed in May 2024
Reviewed: 9 May 2024
Gaffney
United KingdomThe breakfast was quite expensive.
The room was very quiet, clean and comfortable. The Hotel itself was beautiful, and the staff were lovely and very helpful.
Stayed in May 2024
Reviewed: 8 May 2024
Denise
United KingdomThere was an issue with the room I'd booked for my daughter and grandson. However staff at the hotel sorted it out very satisfactory.
Lovely spacious clean room, staff were brilliant.
Stayed in May 2024
Reviewed: 8 May 2024
Bryn
United KingdomNo shower gel.
Nice clean and well set out.
Stayed in May 2024
Reviewed: 7 May 2024
Helen
United KingdomLocation excellent. Food was very good. Room compact Air conditioning did not work. The instruction panel was totally different to the actual control panel. Had to get it someone to switch noise off as unbearable with tinitus
Stayed in May 2024
Reviewed: 7 May 2024
Jason
United KingdomAll staff extremely friendly, especially Charlie who looked after us in the restaurant during our evening meal.
Stayed in May 2024
Reviewed: 7 May 2024
Chloe
United KingdomOnly bad this is that our room was absolutely boiling, Aircon was on but wasnt cooling the room down.
Stayed in May 2024
Reviewed: 4 May 2024
Ashen
United KingdomQuality of some of the breakfast food has gone down slightly
Stayed here few times and it never disappoints
Stayed in May 2024
Reviewed: 4 May 2024
Sharon
Isle of ManI felt there wasn't a very pleasant and comfortable area to sit with a drink in the evening. The booths approaching the bar felt like they were in a corridor, and the only other seating was in the lobby area.
Perfect location for access to Chester City Centre and Cheshire Oaks and North Wales. Nice room and plenty of free parking.
Stayed in April 2024
Reviewed: 3 May 2024
Yasmin
United KingdomBeautiful location lovely garden, plenty of seats everywhere welcoming atmosphere. Breakfast was very good quality, lots of choice
Stayed in May 2024
Reviewed: 29 April 2024
Gareth
United KingdomRestaurant was really overpriced for the quality of the food. Hotel overall was average, not offensive but nothing great.
Stayed in April 2024
Reviewed: 29 April 2024
Philippa
United KingdomThe room was slightly disappointing there was no fridge (though description said there would be and we were carrying meds which should have been ina fridge) and the decor was a little shabby in the room
The exterior was really pretty and the setting calm
Stayed in April 2024
Reviewed: 21 April 2024
Brian
United KingdomClean comfortable quiet, good choice of breakfast.
Stayed in April 2024
Reviewed: 21 April 2024
Amber
United KingdomLady on reception was EXTREMELY rude and condesending!! Not what you would expect in such a lovely hotel. Iv always loved this hotel but her customer service has put me off.
Stayed in April 2024
Reviewed: 15 April 2024
Julie
United KingdomCould do with a cafe in spa
Location beautiful with lovely gardens
Stayed in April 2024
Reviewed: 14 April 2024
Geraldine
United KingdomStop off on way to south of England. Nice hotel, friendly staff, cannot comment on food but welcome cookie was delicious. Beds were a bit hard but that's personal preference.
Stayed in April 2024
Reviewed: 12 April 2024
Simon
United KingdomGreat looking hotel
Stayed in April 2024
Reviewed: 10 April 2024
Andy
United KingdomStaff was dis interested when we approached to ask for out bins to be emptied in the room. Visited reception to ask for directions to the closest shop for milk for our baby. Had to wait 5 minutes as the receptionist was on their mobile phone and then the staff was not helpful in meeting our request. To quote we don't know where you want milk from we would have to Google a shop for you.
Room very quiet and comfortable despite being close to main road and motorway. Evening meal was excellent on both nights and good selection for breakfast.
Stayed in April 2024
Reviewed: 9 April 2024
Sarah
United KingdomN/A
Well presented and very clean
Stayed in April 2024
Reviewed: 8 April 2024
Tom
United KingdomRooms not very cosy and not smart TV in rooms.
Breakfast and location
Stayed in April 2024
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