All good

Visited the Spa and it was excellent

Stayed in May 2024

think its out of order that you book a room and have to pay seperatly for spa and then if theres no slots you cant go in ? ,what is the point of a spa hotel if you are not guaranteed to be able to use it .

room was nice and clean ,breakfast there was a nice choice ,spa nice .

Stayed in May 2024

The breakfast was well below standard, sausages had been left lying around too long, bacon was rock hard and mushrooms were dried up. I resorted to a bowl of cereal and a piece of fruit, I wouldn’t say the breakfast was good value for money

The hotel is lovely and in a good location

Stayed in June 2024

I was a bit disappointed with the breakfast, the scrambled egg was hard and dry and the bacon fatty. Coffee was not a late as not enough milk and unfortunately the staff weren’t very attentive. Sat us down and never once came back to ask how our meal was, I felt it was very expensive for what we got

The facilities and the room were very good

Stayed in May 2024

Lack of useful plugs in the room. Shower let the stay down, it didn’t need my expectations and wasn’t up to standard. There was also a light above the bath that didn’t have a cover and was exposed making it a health and safety issue.

The location was excellent. The grounds were beautiful and the hotel was very smart. The staff were friendly and very efficient. The breakfast was very good.

Stayed in May 2024

The twin room was not looked after the same as the king deluxe and was unclean. Very dusty. The tv’s need updating. The air conditioning is not great. Bedding was feathers which was surprising as I thought most decent hotels were hypoallergenic nowadays. I am allergic to feathers and broke out in a rash. The onsite restaurant for the evening meal was awful. Lots of waiting staff, not a full restaurant and yet service was extremely slow. Food was really below standard and overpriced. Ants all around the coffee machine in the morning.

The outside and grounds looked lovely, very luxurious. King size deluxe room was very spacious and the shower was good. Breakfast was nice but ran out of pastries quickly.

Stayed in May 2024

Nothing

Great location and very friendly and helpful team. We stayed in the new part of the hotel which was great.

Stayed in May 2024

Drink and food was priced slightly more premium than expected. But not a put off

Well presented modern vibe to the whole hotel. Had an added luxury feel due to the spa. We had robes and slippers which I wasn’t expecting as I wasn’t using the spa facilities. Managed to get a decent upgrade to my room for not much more than the original price. The restaurant was lovely

Stayed in May 2024

The water pressure in the shower could be better. The charges to use the pool at the spa was very expensive.

The room was very spacious. The bathroom was a great size. Breakfast was amazing. The location is great, Chester Zoo is a short drive and Chester town is close by too.

Stayed in May 2024

No childrens access to the pool. Not the greatest meal in the restaurant.

Room and staff

Stayed in April 2024

Difficulty with spa and the issue of booking as well of overall cost for the experience.

The excellent gym and gardens.bar.meal and all other hotel facilities.

Stayed in May 2024

The breakfast

The king size beds

Stayed in May 2024

Staff were unwelcoming and not very accommodating which you wouldn’t expect for the price we paid for the room, we loved it the first time we stayed last year and unfortunately didn’t have the same experience this time around. Ie heads being down when walking up to front desk, short snappy answers when asking questions. There was a problem with our room (the toilet constantly flushing) which they kindly moved us to another room, however view wasn’t as nice and got us to trail all our bags back downstairs to go back to the same floor just accross the hallway. I think it would be nice to include swimming pool access for guests even if it’s just an hour a day, £20 per day per person seems expensive on top of the price point already paid

Stayed in April 2024

Miss communication from staff at times. There were a lot of corridors to navigate in the hotel, not great if you have mobility issues or carrying several bags and/or children. This isn't explained in the advert to request a room closer to the lifts. There are a lot of stairs in the spa. We were told the lift was for staff only?

Facilities were excellent, staff very helpful.

Stayed in May 2024

What wasn't made clear is you have to pay another 20quid to use the swimming pool. If I had known that I'd have boomed a cheaper alternative

Very comfy, food was good.

Stayed in May 2024

The breakfast was not worth the price

Stayed in April 2024

no access to hdmi ports as tvs were firmly bracketed to the wall.

the spa and room were exceptional, only downside was that you couldn’t access the hdmi ports ont the tv which was a bit of a let down. other than that it was an excellent stay.

Stayed in April 2024

Too far away from town Center

Nice modern hotel

Stayed in May 2024

Dissapointed there was a charge for the Spa when it's advertised as Hotel Spa. Can understand paying for treatments but not just to use the facilities. The website didn't explain that.

Stayed in May 2024

Springs in mattress are very uncomfortable but everything else was perfect Fire alarm went off at 6:30am- but sure that was a one off

Location Clean Quiet- no noise from guests Amazing spacious suite, with everything you could want Room service was great Lovely outdoor areas and nice bar Staff very thoughtful and helpful Plenty of parking

Stayed in May 2024

Charging staying guests extra to use the pool. Drinks being to pricey in the hotel.

Lovely hotel. Definitely stay again.

Stayed in May 2024

Just nice

Stayed in May 2024

The breakfast was quite expensive.

The room was very quiet, clean and comfortable. The Hotel itself was beautiful, and the staff were lovely and very helpful.

Stayed in May 2024

There was an issue with the room I'd booked for my daughter and grandson. However staff at the hotel sorted it out very satisfactory.

Lovely spacious clean room, staff were brilliant.

Stayed in May 2024