Warrington Road, Hoole, Chester, CH2 3PD, United Kingdom
#23 of 33 hotels in Chester
Guests' ChoiceBased on 4373 hotel reviews
8.2Cleanliness
8.7
Comfort
8.8
Location
8.8
Facilities
8.5
Staff
8.8
Value for money
7.8
Free WiFi
8.4
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End of dialog contentReviewed: 12 February 2024
Timg1982
United KingdomNothing, just lovely.
Great hotel, beautiful grounds and excellent gym
Stayed in February 2024
Reviewed: 9 February 2024
Usamah
United KingdomNothing
Everything
Stayed in January 2024
Reviewed: 6 February 2024
Paul
United KingdomOpening windows in room !!
Stayed in February 2024
Reviewed: 5 February 2024
Jaime
United KingdomThe round tables in the restaurant
The breakfast was amazing
Stayed in February 2024
Reviewed: 4 February 2024
Jennifer
United KingdomSpa is extra and opened at 8 on Saturday- I’d have preferred earlier!
Location, conference area
Stayed in February 2024
Reviewed: 4 February 2024
Craig
United KingdomFree entry to spa
Stayed in February 2024
Reviewed: 1 February 2024
Jake
United KingdomThats the spa cost extra to go into and not included in the price. Understand having to book but would be good to be able to pre book before the day of arrival.
Loved the size of room the Cleanliness and bathroom.area
Stayed in January 2024
Reviewed: 1 February 2024
Llio
United KingdomNothing to comment here!
Spa and evening meal, location and staff.
Stayed in January 2024
Reviewed: 31 January 2024
Francis
SpainThe room has a strong smell of humidity that didn't go away after having the window open 24h, the fact that the bathroom has no ventilation didn't help. Also, the pillows are too soft and uncomfortable. We also booked a spa package with full-day spa access, the massage was nice and the meal included too, but the water was too cold and I had to get out of the water after 30 minutes, otherwise I'd be freezing.
The room was nice and clean and the breakfast is really good for the price.
Stayed in January 2024
Reviewed: 28 January 2024
Michael
United KingdomRestaurant a little overpriced for food. Food was nice but could have gotten a much better meal in a local restaurant for less.
Loved the hotel and spa and staff were so friendly.
Stayed in January 2024
Reviewed: 27 January 2024
Will
United KingdomThe cleaners office/ station was right opposite our room, and they had the door open, and were chatting quite loudly, very early in the morning. We were room number 245. We could hear water running through the pipes all night long.
The room was comfortable and a nice temperature. Good facilities. Excellent Spa. The bar was reasonably priced. The grounds were lovely. The staff were friendly.
Stayed in January 2024
Reviewed: 26 January 2024
Thomas
United KingdomStaff were extremely helpful and on hand.
Stayed in December 2023
Reviewed: 25 January 2024
Martin
United KingdomHotel restaurant was very noisy which meant that I didn’t eat in the hotel - breakfast was packed and had to queue which wasn’t really worth the effort
Room was a good standard
Stayed in January 2024
Reviewed: 24 January 2024
Gary
United KingdomWe always stay at the Double tree but normally the spa facilities are included. Was disappointed to see it was extra and couldn't get a 2 hour slot!
Beautiful room, comfy beds and lots of extras, eg. Shampoo, tea/ coffee.
Stayed in January 2024
Reviewed: 24 January 2024
Colin
United KingdomFriendly staff
Stayed in January 2024
Reviewed: 24 January 2024
Llion
United KingdomStayed a few times but did not have a great sleep this time. Cobwebs in the bathroom. And furniture in room looking tatty. The bed mattress was awful. Me and my wife were in pain the next day. Did not sleep well at all. Her back and my hip are still not ok.
Nice hotel but the room in need of updating. Nice breakfast
Stayed in January 2024
Reviewed: 23 January 2024
Alix
United KingdomIt’s just pricey! £20 for 2 hours in the spa per person / per day, wish we had some kind of perks with staying at the hotel itself.
Lovely restaurant, afternoon tea was great and the spa facilities are nice to wind down
Stayed in January 2024
Reviewed: 21 January 2024
Jim
United KingdomGreat breakfast every you required
Stayed in December 2023
Reviewed: 18 January 2024
Toni
United KingdomRooms dusty , even after we mentioned to reception they still weren’t clean however girl on reception was nice and accommodating but a little disappointed for a Hilton hotel one of the spa steam rooms didn’t smell very nice like rotten eggs we just stayed away from that one bit the rest of the spa was nice
Lovely hotel gardens look lovely for the summer spa really nice too rooms very spacious
Stayed in January 2024
Reviewed: 17 January 2024
Danny
United KingdomDinner Menu
check in was great
Stayed in January 2024
Reviewed: 15 January 2024
Graham
United KingdomThe breakfast was not as good on the Mnday as it was at the weekend seemed to be short staffed
ease of access environment of the hotel
Stayed in January 2024
Reviewed: 15 January 2024
Wayne
United KingdomThe temperature control in my room did not appear to work properly and the room was cold as a result
The location is perfect for work travel, is comfortable and has a good menu to chose from. Breakfast is always good and also has a very good choice of options.
Stayed in January 2024
Reviewed: 14 January 2024
Kevin
United KingdomNoisy neighbours in room next door (107) did report to receptionist next morning
Friendly staff /good food/ good location
Stayed in January 2024
Reviewed: 13 January 2024
Tim
United KingdomSuperb breakfast
Stayed in December 2023
Reviewed: 13 January 2024
Sade
United KingdomThe food eas shocking spend £50 on a pizza chicken wings and a sandwich,pizza was soggy no toppings too it sandwich bread felt stale
Lovley location,room was exactly like pictures showed was lovely and staff was really nice and very helpful!
Stayed in January 2024
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