All of it

It was really disappointing

Stayed in May 2024

Room wasn’t cleaned once in the 5 nights we were there

Location was great and number of different seating areas available

Stayed in May 2024

Dinner Meal was not that good and could not make a decent Salad with the items provided, Cakes were like Cardboard. Had no Hot water for two days due to boiler problems. Better Parking Deals as £8.00 a Day is a another £32.00 on top of the costs. Changing Towels and getting Bins emptied could have been explained better. If room not getting checked daily could do with a toilet brush in the toilet so can clean poo away. Terrace area could do with a good clean up

Breakfast was fairly good. Staff were Pleasant

Stayed in May 2024

The room was not what I booked

The shower was not running fast and cold. The taps was not running. I book a big room but got a small room.

Stayed in May 2024

Basement room, dogs, pubic hair in the bath, no fridge, only 1 lift to the room and the stairs were hard to navigate

Location, comfortable beds

Stayed in May 2024

The only bad thing had to go home a day earlier family reasons

The staff were great on reception I know they are busy but couldn't fault them

Stayed in May 2024

Evening meal not so good no vegetables except Broad beans little choice for dinner

Clean comfortable rooms breakfast was ok

Stayed in May 2024

The rooms were fine but very hot on a night

Central for our needs

Stayed in May 2024

Ok

Ok

Stayed in May 2024

Outside seating area not clean

Lovly staff

Stayed in May 2024

Room tatty not very clean

Location

Stayed in May 2024

Room bit dirty unclean holes in bathroom door

Lovely place food etc

Stayed in May 2024

Asked for 2 rooms adjacent to each other weeks in advance but didnt get them. Disabled guest was give a room where there are a lot of steps and was furthest away from the lift .

The price was good

Stayed in April 2024

Evening entertainment for over 80s not for younger people, noisy seagulls & area dirty and nothing opens till 10am

A nice view out of my window

Stayed in May 2024

Large number of addicts both inside and outside of the hotel, cant see through window because of bird poo and also paying for a window just for it to face onto a side lane full of addicts, dirty bath and stained bed sheets, switch on headboard in middle, bed solid as a rock, check in staff overrun by people because of check in time starting at 4, bad signs making finding things a trip through a maze

Breakfast had some good points

Stayed in May 2024

Room far to small plates at breakfast some were dirty and could not use some staff not very friendly large balcony full of birds and not been cleaned for days

Breakfast

Stayed in May 2024

Checking in was atrocious, had to deal with two different staff member as one left halfway through and the next one didn't get any of my information so had to start again and was waiting quite a while. Our rooms came with coffee pod machines however only one room had pods in and when I asked at reception if they had any, a lady working there with purple and blue hair whose name I didn't catch told me there wasn't any behind the desk and when I asked if there was anywhere else I could go to get some, as in anyone else I could ask in the hotel, she told me I could get some from the shop, the way she told me all this seemed a bit rude and unprofessional. There was also an issue with one of the elevators opening and shutting straight away as I was walking in with the door almost shutting as I was halfway through and it closed and went down before my partner even had chance to get in, it genuinely seemed like it could be a health risk with how it was working as I tried to stop the door and it kept on closing.

The sea view was fantastic and the bed was comfy, a big fan of the bath. The hotel decor itself was very nice and the location was fantastic.

Stayed in May 2024

Staff can't cope with the amount of people comming, so prepare wait long untill you check in. Room doors was with broken handle, booking was done for double room with two people, but towels only for one. Sink was cloged so was not able to use.

The location is great. That is all

Stayed in May 2024

It's not bad for the price I have booked, initially I was happy that there are facility for coffee and tea but when I was about to use it at midnight, there are massive limescales buildup in the kettle, I tried to clean it but still lot left and decided not to use it, didnt bother to ask for new one. Hope you check on this small details as this facilities gives happiness to people.

I like the service and the rate we got when I book the hotel. The staff were nice, especially the Filipina in the reception, forgot to get her name.

Stayed in May 2024

The bed was not joined properly, and it was uneven and uncomfortable

The sea view

Stayed in May 2024

A) There was no decafinated coffee in the room. B) There was no bedding on the bed or anywhere else in the room. C) The women in the lava lounge were not very helpful, one of them was rude. Not one of them seemed to be enjoying their jobs. No smiles, no pleasantries. D) My brother came to the hotel and asked for us, he was told that we were not staying in the hotel. E) The bathroom door was an utter let down. It looked like someone had kicked it through. There was a piece of plastic covering it. Why wasn't it just covered with py or changed. I do not take photos of the room I was on holiday we tried to ignore everything that wasn't good.

The gentleman that was working the first night we got there was lovely and a great help. There was a lovely young lady on the reception bar, very chatty, very happy bubbly and very helpful. Last time we came we really enjoyed it. Everyone was polite and helpful. The room was very period and fitted with the hotel age, we loved it.

Stayed in May 2024

The dirty mess and staff rude

Closeness to beach

Stayed in May 2024

The meal was too expensive for what it was chicken over cooked very dry wasn’t hot enough little variety

Didn’t have breakfast

Stayed in May 2024

Unhelpful staff. Arrived at 11.00 am; quite aware check-in was not until 4.00 (rather late?) but curtly told ‘no, you can’t leave one bag each here. Take them with you’ thus spoiling the one day we had in Scarborough to some extent. The very worst customer ‘care’ I’ve met.

Setting; former grandeur; rooms were ok.

Stayed in May 2024