A little noisy with people returning from nights out

Great location

Stayed in June 2024

The leisure facilities are basic. The pool was cold and floor was wet and muddy. I’m very pleased we brought out slippers down with us. The rooms are huge and the bath was luxurious and big, it’s just some finer details are lacking or missing - there’s tiles need fixing and noticeable damp but it’s a stunning old building, and for the price - put up and shut up, enjoy the stay!

I loved the history of the building, the beautiful staircases and big room. Spacious and comfortable. The staff were helpful and friendly and couldn’t have done more.

Stayed in May 2024

Heaters are not working

Near at the station

Stayed in May 2024

Very noisy with the road outside

Stayed in May 2024

The room was very cramped if I have a double bed I expect to be able to access it from both sides not yucked uo against a wall, also dark red stain on the carpet and dust about.

The location was perfect and staff were nothing but helpfull and polite.

Stayed in May 2024

Room location was not the best.

Great location to visit the city. Breakfast was very good and the staff were excellent.

Stayed in May 2024

Leisure facilities

Great location. Leisure facilities poor

Stayed in April 2024

Think we may have had the most basic room available in the hotel hidden away in a corner on the topmost level! Have stayed in a small double here before which was fine but this was particularly small and had a bed that wasn’t fixed and not particularly comfortable. Felt like it hadn’t been used for a while though to be fair we checked in late on a very busy night.

Excellent proximity to station and metro suitable for late evening return from concert in Sunderland. Liked the slightly faded grandeur of the hotel. Friendly staff

Stayed in May 2024

We had a twin room - the bed springs on my bed weren't great but manageable - quite noisy too when I turned over.

Great location. Staff very helpful. Rooms good size and clean.

Stayed in May 2024

Breakfast finished too early

Staff were excellent, location spot on

Stayed in May 2024

When the window was open, the noise from the clubs

Location - easy walk to all we needed to see. Old charm with chandeliers hanging from the 4th floor through the surrounding staircase down into the foyer. Rooms were large and well equipped. Best English buffet breakfast during our 14 days of travelling through Scotland and England. Lunch options were also great. Dining and bar staff were super great.

Stayed in May 2024

Shower in room too small with corner door.

Location

Stayed in May 2024

We were sent to a room which had a leak from a light fitting, with water pouring down onto the toilet below. We asked for and got a new room but were shocked to discover later on from a different guest that she had had exactly the same experience with the same room. In other words, we had been given a room which had already been reported as unsafe. After this, we shared our room with a couple of very visible spiders and the pillows were very hard. There was mould in the bathroom. The queue for breakfast was very long and obviously not enough food had been put out, as we were kept waiting for new stuff to arrive.

The lobby, the decor, the position and also the friendliness of the staff

Stayed in May 2024

The fact it was 2x double beds in 2 rooms but only 1 toilet meaning having to walk into others room to use bathroom bed share was not the issue just the loo

The hotel was fab 10 of 10

Stayed in May 2024

Can’t think of anything.

Lovely building and the staircase is fantastic. Rooms were good and the bathroom was very nice.

Stayed in May 2024

A little dated maybe

Couldn’t be more central, adjacent to station and metro and 5 minute walk to town centre, very clean and excellent staff.

Stayed in May 2024

Bed was up against the wall.

Stayed in May 2024

Breakfast area cramped.

Location & Victorian charm

Stayed in May 2024

Windows in room didn't open so was a very warm night

Lovely room and spacious.

Stayed in May 2024

It was too hot, no window to open and couldn’t turn radiator off.

Staff are lovely, location is great, really clean and a good breakfast.

Stayed in April 2024

Swimming pool not available during stay, and receptionist rather off hand and dismissive on arrival. (She was a one off; other staff were great.) Room over warm even though heating not on. No air con. Had to keep window open for cooler air with the result that noise from station was significant. I would avoid in summer

Top marks to friendly and helpful breakfast staff. Buffet style breakfast was very good. Gluten free bread and sausage available on request. Pleasant dining room. Location of hotel is absolutely wonderful for exploring city. Easy to find as all signs point to station. Hotel is massively elegant: wonderful period tiling, sparkling chandeliers suspended in centre of classic staircases. Don't miss adjoining Centurian bar, as good as any in Vienna. Room small but bathroom far from cramped with real bath! Price of room was good value when great breakfast factored in.

Stayed in May 2024

Room 204 is at the front of the hotel and there is a niteclub just beside the hotel. I didnt get to sleep till after 3am and I wear earplugs. My friend stayed in 211 which is on the track side.

Great location next to station and staff were lovely. Rooms were decent although toilet a little grubby in areas. Dinner and breakfast were nice. The room had a fridge also which is always a plus

Stayed in May 2024

excellent breakfast and friendly staff

Stayed in April 2024

Newcastle nightlife a bit noisy however the hotel thoughtfully provided earplugs.

Location

Stayed in May 2024