820 White Street, Downtown Key West, Key West, FL 33040, United States
#31 of 51 hotels in Key West
Guests' ChoiceBased on 1418 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.4
Facilities
8.1
Staff
8.7
Value for money
7.4
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 February 2024
Michael
United StatesWe frequently went to a nearby bakery for coffee and a pastry. The hotel breakfast was basic, the coffee and pastry was passable but we much preferred the bakery's coffee and pastries.
Very much enjoyed having bicycles to use for a very modest cost. Biking is definitely the most convenient way to get around Old Town. Also enjoyed the clean, nicely updated room and bathroom, however the rooms are a bit cramped. The fridge and coffee maker were in the tiny closet and there was no where else to use the coffee maker, so we didn't use it, which was no big deal.
Stayed in February 2024
Reviewed: 15 February 2024
Johan
SwedenSee previous.
Basic accommodation, very small room, old and somewhat "tired" but clean, bed was ok but felt like sleeping on a ripple, great location with most things withing walking distance, I guess this is what you get in Key West unless you opt for the really fancu and very expensive hotels. Breakfast standard selection of items, nothing beyond.
Stayed in February 2024
Reviewed: 13 February 2024
Nicholas
United KingdomThey have put too many rooms into the building making them rather small.
Very small room but clean & tidy with good size bathroom. Nice pool & seating area. breakfast included although rather limited food. Staff were helpful & friendly. No hotel parking but plenty of free space on the roads
Stayed in February 2024
Reviewed: 12 February 2024
George
United StatesThe continental breakfast could include more options.
friendly and helpful staff at front desk. Room is comfortable and very clean.
Stayed in February 2024
Reviewed: 12 February 2024
Carrie
United StatesSmall shower.
Nice pool with breakfast bar next to it. Comfortable and quiet. Old historic hotel in Old town.
Stayed in February 2024
Reviewed: 7 February 2024
Brian
United StatesParking
! Enjoyed the ambiance.
Stayed in February 2024
Reviewed: 7 February 2024
Luc
ChileThe beach is a little bit sad and smelly
Location, style and comfort Staff, reception, bar
Stayed in February 2024
Reviewed: 6 February 2024
Valerie
United StatesA bit farther from center of town than expected.
Great pool area & nice breakfast. Great staff!
Stayed in December 2023
Reviewed: 3 February 2024
Samantha
AustraliaIt was all good, just quite expensive
Was a cute property, loved the building.
Stayed in February 2024
Reviewed: 30 January 2024
Nicolas
United KingdomVery nice staff Good pool, good size of the room, very close to historical centre Simple breakfast but super convenient
Stayed in January 2024
Reviewed: 27 January 2024
Joshua
United StatesClean. Small and cozy rooms. Staff were very nice and helpful. Salt water Pool was clean and warm. Morning breakfast was great.
Stayed in January 2024
Reviewed: 27 January 2024
Whitmer
United StatesIt was small. They said you had to ask if you wanted someone to clean, which is fine, but it would have been nice if someone woukdve checked on us to see if we needed anything. Water pressure in the shower was terrible. That's all the negatives, but not a deal breaker for me.
It was cute. Bed was very comfortable. The staff was nice. I've never stayed in a place like this. Would I stay again or recommend it? Yes
Stayed in January 2024
Reviewed: 27 January 2024
Laura
United StatesTiniest room ever. Bathroom tiny. Light came through window.
Room was clean.
Stayed in January 2024
Reviewed: 24 January 2024
Marek
United StatesNo designated parking, but street parking is available
Quiet street within walking distance to all attractions
Stayed in January 2024
Reviewed: 20 January 2024
Stephanie
United StatesNeed a bedside table on both sides of the bex.
Cute style, nice pool, comfy bed. Very clean
Stayed in January 2024
Reviewed: 19 January 2024
Natalie
United StatesRoom was very small
Free drinks and rooftop were nice bonus! We didn’t take advantage of breakfast but it looked good. Room was small but very nice
Stayed in January 2024
Reviewed: 18 January 2024
Diego
FranceThe only problem was the ice machine next to our door.. we stayed only 1 night and that was fine, but if we stayed more that'll be a bad thing. Also, not a lot of options for breakfast
The room was nice, clean and comfortable.
Stayed in January 2024
Reviewed: 16 January 2024
Michael
United StatesThe buildings, stairways, porches are showing their age. The shower stall was very small.
Located in a pretty quiet neighborhood on White street in the historic area. The continental breakfast out by the pool had some good variety.
Stayed in January 2024
Reviewed: 14 January 2024
Charla
United StatesMostly the water pressure in the shower was terrible.
Good sized room & bathroom/shower. Nicely decorated & very clean. Bed was very comfortable & provided extra pillows! Cool wrap-around porches & seating on property. Loved the breakfast, Cuban Sandwiches & coffee at Sandy's Cafe just down the street a couple blocks! A bit of a walk to Duval Street but doable for most. (An Uber was about $12/trip)
Stayed in January 2024
Reviewed: 12 January 2024
Maria
SpainIt’s not so bad if other guesses will respect, but in general sound isolation can be improved.
Very nice, clean and comfortable. Most of the staff were very friendly.
Stayed in January 2024
Reviewed: 6 January 2024
Caroline
United StatesLike these types of hotels, it was noisy on the first floor plus we faced the street. Stay on the second floor.
Very clean, friendly front desk and bar staff. Location worked well for us. Breakfast was substantial.
Stayed in January 2024
Reviewed: 3 January 2024
Penny
United StatesDoor stuck in 214a. No heat. Shower was small
Breakfast and staff was really nice
Stayed in January 2024
Reviewed: 3 January 2024
Olena
United StatesLocation
Stayed in January 2024
Reviewed: 27 December 2023
Xiaoyu
United StatesWooden house, tend to be a little noisy. Late check-in is a little bit confusing due to the unusual layout of this property. Parking is limited to only 4 cars but luckily free on street. Attractions are out of walking distance.
Eating breakfast around the pool in the morning is quite cozy.
Stayed in December 2023
Reviewed: 25 December 2023
Lior
United StatesThe team weren’t so friendly and helpful. The price is very high for what you get
Good location in Key West. Beautiful reserve building for people who appreciate it . Nice breakfast
Stayed in December 2023
Ardersier, UK
Ho Chi Minh City, Vietnam
Cortona, Italy
Gythio, Greece
Kobe, Japan
Bucharest, Romania
Naples, Italy
Rheinfelden, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content