402 River Road, Gatlinburg, TN 37738, United States of America
#119 of 537 hotels in Gatlinburg
Guests' ChoiceBased on 3198 hotel reviews
8.2Cleanliness
8.4
Comfort
8.4
Location
9.4
Facilities
8.2
Staff
9.0
Value for money
8.3
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 26, 2024
Jimmy
United States of AmericaMainly just the extremely tight parking.
Location
Stayed in April 2024
Reviewed: April 23, 2024
Todd
United States of America??
Location to attractions, free breakfast
Stayed in April 2024
Reviewed: April 20, 2024
Justine
United States of AmericaParking
Beautiful property.
Stayed in March 2024
Reviewed: April 20, 2024
Nicole
United States of AmericaGetting our luggage into our room. The elevators were very slow.
Very good views and the staff were very friendly!
Stayed in March 2024
Reviewed: April 20, 2024
Lisa
United States of AmericaRooms were pretty dated and water pressure was outrageous in the shower and the sink. Every time you turned the water on it splashed and sprayed everywhere. Lots of light coming from under the door to main hallway, but we fixed that by putting a pillow and towel in front of it.
Very close to the Gatlinburg strip and overlooked the river.
Stayed in April 2024
Reviewed: April 17, 2024
Carlo
United States of AmericaA/C unit was a little loud, but that is all
Location was perfect, no need for a car once your there you can walk to all the main attractions/ restaurants
Stayed in April 2024
Reviewed: April 17, 2024
Andrew
United States of AmericaGetting a bit dated. Could use some updating around property. Parking is convenient but elevator is slow and only way to get to car from rooms.
Location is great. Nice pool area and access to river. Rooms were clean and comfortable.
Stayed in March 2024
Reviewed: April 13, 2024
Aimee
United States of AmericaThe wait for the elevator was quite long multiple times.
Stayed in April 2024
Reviewed: April 10, 2024
Amit
BrazilNothing
Staff great. Everyone
Stayed in April 2024
Reviewed: April 9, 2024
Tommy
United States of AmericaGreat location and view
Stayed in March 2024
Reviewed: April 9, 2024
Sebastian
GermanyThe rooms are in need of an update
For those of us who only need a clean, functional hotel room to sleep this place is perfect. The location is amazing and the staff were helpful. The parking garage is very practical and made us feel safe, especially when a storm rolled in. Plus the continental breakfast was quite filling. We didn’t use the pool or gym so I can’t comment on that.
Stayed in April 2024
Reviewed: April 8, 2024
Sidney
United States of AmericaThe breakfast was okay. Wish they had more of a selection.
Parking was very convenient.
Stayed in April 2024
Reviewed: April 8, 2024
Holly
United States of AmericaSlow elevator
Loves the jacuzzi tub
Stayed in April 2024
Reviewed: April 8, 2024
Stacey
United States of AmericaWe had to wait until almost 5 pm for them to have one of our rooms ready
It was in walking distance to the Main Street
Stayed in April 2024
Reviewed: April 8, 2024
Tammy
United States of AmericaElevator was always busy and slow
Clean and convenient location!
Stayed in April 2024
Reviewed: April 6, 2024
Robert
United States of AmericaThe location was very good and it was clean
Stayed in April 2024
Reviewed: April 5, 2024
Josephine
United States of AmericaDid not like the view from the back of the property.
The breakfast was average
Stayed in April 2024
Reviewed: April 5, 2024
Deborah
United States of AmericaThere needs to be time frames for QUIET TIME in the hallways. People yelling and laughing and running down the hallway at late/early hours. Only 2 elevators for entire building and they were always packed and slow--understandable. Rude people smoking on another balcony.
The view is fantastic. Location is just perfect Free Breakfast was very good. Loved my balcony. Oh the water pressure in shower was AWESOME. Bed and pillows were comfy. Miss it all already.
Stayed in April 2024
Reviewed: April 5, 2024
Leslie
United States of AmericaElevator situation...they need more elevator access
Walking distance to gatlinburg strip
Stayed in April 2024
Reviewed: April 4, 2024
Lisa
United States of AmericaThe facility is in need of some upgrades. The building is old
Amenities and value
Stayed in March 2024
Reviewed: April 3, 2024
Kerry
United States of AmericaThe elevator was always over crowded and had to wait a long time. The hotel room could have used a little more dusting.
Loved how convenient it was to walk everywhere.
Stayed in April 2024
Reviewed: April 3, 2024
J
United States of AmericaEverything was nice
Stayed in March 2024
Reviewed: April 3, 2024
Meeks-campbell
United States of AmericaThe elevators. They are very slow. You are constantly waiting for an elevator. We waited -0 minutes at one point on the elevator to come to the 4th floor.
The beautiful scenery, the indoor/outdoor pool.
Stayed in April 2024
Reviewed: April 2, 2024
Diane
United States of AmericaThe hot tubs are wonderful! The breakfast was excellent and the rooms were very clean.
Stayed in April 2024
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