Very very slow elevators. Not very good parking was hard to know where to park at first.

Location. Hot tub.

Stayed in April 2024

Cleaning could've been better. Again, bedding was clean and l was happy with that, but the room itself could've been cleaner without the stains on the bedframe and curtains. Also, the pool area could've been cleaner ... there was some green algae on the floor, probably from water pooling and not being cleaned up/dealt with. I accidentally dropped by room card and was kind of grossed out by it landing on the wet, green floor. The woman at the front desk when we checked in (approx 7pm on Saturday (4/27) could've been friendlier and more welcoming. She seemed pained to have to do her job and interact with us. Thankfully the rest of the staff seemed friendlier. As another review stated, the rooms are somewhat dated, but it looks like they're currently working on that and making some improvements thru the hotel. The lobby itself and common areas are beautiful. Hopefully the remainder of the hotel will match in time. The parking garage is TIGHT. Not a deal breaker, but something to keep in mind.

We were looking for a last minute room after unexpectedly traveling thru the Smokey's for the day and found a decent price here. For a Saturday night, it was one of the cheaper options with a rating over 8, so we went with it. Generally, we were happy with our stay for the price. The bedding was clean and looked good (we check that over immediately no matter where we stay) and overall the room was pretty clean, though we did find two stains on the side of the bed frame and on the curtains. The location was great, right off the main street, and we liked being able to stay parked at the hotel to walk down to for to get something to eat that night. The river running right by the hotel was nice as well and it had a good view of the mountains from the front of the hotel. We also liked our balcony, though it just overlooked the pool & firepit. Still a nice touch. The pool & tubs were appreciated as well and my son enjoyed the slide. The breakfast area was large with plenty of seating, which was appreciated since there were numerous large groups staying at the hotel that weekend. Breakfast was good as well with a decent selection and refilled accordingly.

Stayed in April 2024

My only complaint is the parking is extremely tight

The breakfast and location was very good. The view from our room was great as well.

Stayed in March 2024

The hot water didn’t stay long. If you stay on the back side of hotel, you can hear everything coming from the pool area. So if you are trying to sleep before pool closes at 11pm you cannot.

I loved the location of the property. We walked to almost everything!

Stayed in April 2024

The elevator was way to hard to get

Beautiful location on the river

Stayed in April 2024

The noise we expereinced was due to kids in a band competition being on same floor and our room was right by the elevator and the view, we had no view, wouldve loved to had a view on the front side of the building

Location was great, can pretty much walk anywhere downtown you want to go

Stayed in April 2024

Mainly just the extremely tight parking.

Location

Stayed in April 2024

??

Location to attractions, free breakfast

Stayed in April 2024

Parking

Beautiful property.

Stayed in March 2024

Getting our luggage into our room. The elevators were very slow.

Very good views and the staff were very friendly!

Stayed in March 2024

Rooms were pretty dated and water pressure was outrageous in the shower and the sink. Every time you turned the water on it splashed and sprayed everywhere. Lots of light coming from under the door to main hallway, but we fixed that by putting a pillow and towel in front of it.

Very close to the Gatlinburg strip and overlooked the river.

Stayed in April 2024

A/C unit was a little loud, but that is all

Location was perfect, no need for a car once your there you can walk to all the main attractions/ restaurants

Stayed in April 2024

Getting a bit dated. Could use some updating around property. Parking is convenient but elevator is slow and only way to get to car from rooms.

Location is great. Nice pool area and access to river. Rooms were clean and comfortable.

Stayed in March 2024

The wait for the elevator was quite long multiple times.

Stayed in April 2024

Nothing

Staff great. Everyone

Stayed in April 2024

Great location and view

Stayed in March 2024

The rooms are in need of an update

For those of us who only need a clean, functional hotel room to sleep this place is perfect. The location is amazing and the staff were helpful. The parking garage is very practical and made us feel safe, especially when a storm rolled in. Plus the continental breakfast was quite filling. We didn’t use the pool or gym so I can’t comment on that.

Stayed in April 2024

The breakfast was okay. Wish they had more of a selection.

Parking was very convenient.

Stayed in April 2024

Slow elevator

Loves the jacuzzi tub

Stayed in April 2024

We had to wait until almost 5 pm for them to have one of our rooms ready

It was in walking distance to the Main Street

Stayed in April 2024

Elevator was always busy and slow

Clean and convenient location!

Stayed in April 2024

The location was very good and it was clean

Stayed in April 2024

Did not like the view from the back of the property.

The breakfast was average

Stayed in April 2024

There needs to be time frames for QUIET TIME in the hallways. People yelling and laughing and running down the hallway at late/early hours. Only 2 elevators for entire building and they were always packed and slow--understandable. Rude people smoking on another balcony.

The view is fantastic. Location is just perfect Free Breakfast was very good. Loved my balcony. Oh the water pressure in shower was AWESOME. Bed and pillows were comfy. Miss it all already.

Stayed in April 2024